Timsons Bewertungen 149

Be aware . A new manager Mr Ryan branch 1122. This misfit has brutally damaged my brand new very expensive watch when all I did was request of him to replace the battery. I was in utter shock when I presented the damage before him and he did not express an apology to me. He was extrodinarly careless, and to go to drastic measures, he was quite neglectful. Do not recommend if you care for your property.

If I could give Zero Stars I would. It was Friday the 13th so what did I expect.

Had 2 keys cut today, it cost £21 at a Worcester Branch. The one key didn't work in the lock, it wouldn't turn. I had to drive 7 miles back to the store to get them re-cut and then another 7 miles back to test them out. They still didn't work. I was met with no apology or acknowledgement from the staff member when I returned to the store the 1st time. Very poor customer experience. I pointed out to the staff member that the key hadn't been cut exactly the same as the original key, only to be met with, "well that won't make any difference" and your original key is slightly bent (which is isn't). I won't be using your services ever again and will tell everyone I know about the poor experience. Customer Experience Training and attention to detail maybe something you want to focus on with your people.

I went to Timpsons at Ashby de la Zouch - Tesco - on the 21st May, specially to leave two quilts for cleaning. I arrived at 2.40 pm and there was a note on the door stating 'I will be back at 3pm'. It was cold standing waiting but as I had driven to the store especially for this purpose and having struggled all the way across the car park, I decided that I had better wait. The member of staff arrived at 3pm with no apology for the inconvenience and said that I should, in future remember that the store is closed each day between 2pm and 3pm, not something that is stated on their website. I was also told that in future I should bring them bagged. I paid the fee and left my telephone number so that a text could be sent to tell me to collect. No text received and on the 5th June, I thought I would call in, on the off chance that the quilts would surely be ready. After the ticket being checked and a search under the hanging clothes on the rail, my quilts were found and it was queried that I hadn't received a text and then an apology was very forthcoming. The member of staff on the 5th June was excellent and apologised for my previous experience and advised that he was not aware of the store having a closing hour during the day. I described the previous person who had served me and was advised that it was actually the manager of this outlet. Needless to say I will not go to this Timpsons again, not nice at 63 feeling like you've been told off for going to and giving custom to someone who needs to provide a service to make their living - not customer service in my opinion

If I could give a zero I would. Just went into Timpsons Asda Harrogate. Asked how much to re-heal leather soles on shoes quoted £60 quid. Then went to Timpsons in Sainsbury’s Harrogate and he quoted £89 sorry am I missing something… thought they were the same company. Total rip off either way. Might as well buy a new pair of shoes…

Was quoted £24.99 for replacement ladies watchstrap at Lichfield Tesco. Came home to find strap on website £14.50. Don't go there and also object to being called 'Babe' when I am in my 70s

Bit disappointed with the Timpsons near Foots Cray Tescos. I struggled to get what I needed for an Irish passport. Paid £12 for nothing as the photos received could not be used. I ended up cutting my losses and went and paid all over again with a different photo shop. Be aware they don't routinely email photographs, and the photo code may not work if the provider is not supported. I decided not to waste anymore of my time with them.

They just quoted me £180 to repair a £40 wristwatch.

The pin on my watch strap came out. I took it to Timsons in Hatch Warren, and it was fixed within 10 minutes. The technician had fitted a new pin and did not charge me. I do not know if this is company policy or just the goodwill of the technician. Either way thank you.

I had some plate engraved and was very pleased with result
Very nice and friendly man in Timpson in Morrisons store inTotton
Will definitely use them again

I had a problem with a watch strap provided & fitted by Timpsons: SARAH @ their customer relations dept. sorted it out for me quickly & politely.
Thank you Sarah

I have a classic wind up Omega watch that would not wind up, the watch is of huge sentimental to myself so was a bit worried about taking it to Timpsons to be repaired. I was quoted around £300 for the watch to be sent away which is a reasonable price, Matty the owner put me at ease and said that he would take a look at the watch before it was sent off to see if it could be repaired it in store, I am so glad that he did as it was only a loose screw inside the watch. Matty repaired it and only charged £15 for the repair. I cannot recommend the Timpson Sudbury store enough and especially Matty. Thank You.

As I was in Tesco and there is a Timpsons outside I popped in to get a battery for my car key fob. After checking their book they said it would be £24! Later in the day I left Halfords with said battery after paying £1.69!!! Timpsons should be ashamed of themselves.

Dropped my bedroom curtains off at the rothwell Leeds Morrisons branch for dry cleaning, was charged £60, for them to come back damaged, creased and 2 small black marks that weren’t there when dropping them off. A very unhelpful member of staff that didn’t seem to have a clue what he was talking about , requested his details so complaint could be made, he refused and said he didn’t have to give this information, so the complaint is now in the hands of head office. Eagerly awaiting my response

Now 3 visits to timpsons had a total of 7 keys cut not 1 as opened my front door last timpsons staff member gave me 2 keys saying 1 of them should fit guess what none of them work again joke of a firm

Took watch in for battery in Loughborough centre although had my doubts it would work again. The two lovely men in the shop spent ages, changed the battery cleaned it and did there best to get it working. Unfortunately not to be and it was not worth me paying for a service. But I was very impressed with their effort

Gowzo was brilliant today( Asda Penryn)!
Great friendly service and very quick and polite! Thank you!

£9 to cut a key, let alone a tiny key is extortionate!

I had a new battery for my watch and the Timpsons repair man left scratch marks on my watch.

When I ask for a refund for the damage, he was rude and refused to give me my refund and told me that I should expect scratches as there is no guarantee that it won't happen.

I tried to speak to the Timpsons customer service and was told to email them.

I emailed them But no reply!

I do not recommend Timpson!!

Took my £200 navy blue mixed wool coat for cleaning when it came back the coat was bleached the guy sent a piture to his manager who said it was caused by alcohol solvent he said they will rapply the colour .
Over a week later got the coat back with a letter from timpsons centre of excellence claiming claiming the colour it was the coat manufacturer fault. Please keep away from this company they will never except responsibility and their overall service these days is very low quality

I put my trousers in to be dry cleaned and when I went to collect them they said they couldn't find them. I made two wasted trips back to the store as the shop manager said he had to ring all 56 stores and none of them had my trousers. He admitted there had been a spate of things going missing recently. Eventually he rang this morning and said he would send out a claim form as couldn't explain what had happened but they couldn't find them. These were original period trousers which I bought for living history displays as I am a military reenactor so cannot replace and l now need to source reproduction which isn't easy. I would not use Timpsons dry cleaners again because from what the manager said they seem to have a lot of things going missing with no explaination why.