Time Etc Bewertungen 269

Susanne is a great assistant, I don’t know what I would do without her!

So grateful for the support of Time Etc, especially Nardia (Client Happiness). Nardia took the the time in our calls to really listen and make sure my VA experience was great, providing me a pool of candidates! She was even there when I needed a different type of VA support and quickly found me a wonderful person. Truly grateful!

Brooke has been an invaluable addition to my team, anticipating needs before I even voice them and handling tasks with efficiency, attention to detail, and care. Her support has freed up my time to focus on what I do best. And Lucy has been fantastic - her thoughtful, intentional approach ensures I get the most out of my experience with Time Etc. Grateful for both of them and the outstanding service they provide!

Victoria at Time etc has been amazing!
I really recommend time etc because of her support, she has been really helpful and supportive!
Thankyou Victoria!

Lucy is super responsive and helpful as my Client Happiness representative. I appreciate working with her.

I’m deeply grateful for Kim and her team at time, etc. for their help finding the VAs that I needed most! Finding and hiring a VA has felt challenging to me, having never walked through the process. Kim and her team at time, etc. removed that burden with their professional approach to helping me understand my needs and their warm and friendly demeanor in all communications. The current VAs with whom I am blessed to work, Angel and Jeff, Have offered incredible support, exemplify the professionalism that is expected of a VA, and most importantly offer their reflections and observations that have helped to grow our relationship and their value to our company. I highly recommend time, etc., and Kim and her team if you’re looking for professional VA at a reasonable cost!

Time Etc. was easy to use, fast and took all the hassle out of finding someone to help me. Most of all, Shannon, our assistant, was a rock star. She was smart, fast, always had a great attitude and was willing to jump into a project.

I am so grateful for Time Etc | Virtual Assistants, they are U.S. based! I love my executive assistant, Emily Marin Duff. But they’ve all been excellent! 💜
No babysitting,

No wasting your subscription hour$ having to hand hold. Every V.A. is vetted and has years of experience.

You get a complementary account manager who is super attentive and available to connect any dots in between sessions. Mine is Leah Thorpe and she’s excellent!

They even make sure you can get an assistant within your time zone! 💡
You can even get a secondary V.A. to get extra hands in for busy seasons.

🤩 Worth every cent. Thank you!

My virtual assistants have been excellent. Reliable, competent, and friendly. The company checks in frequently to make sure I'm happy. Kim, my most recent "Client Happiness" contact was very nice and enthusiatic to receive feedback.

1st off, Lucinda! She’s meets you with attentive ears to understand your needs & concerns. She proceeds with a British accent graced with professionalism & a confidence to assure you that they can fulfill the task to find you the right assistant.

Boi was I surpised! I originally requested 2 assistants. After interviewing the 1st one, they declined the offer, but no need to worry. The 2nd assistant I interviewed… 😳😳🤯🙌🏾 🙏🏾this woman was a complete God send! She made up for both. I don’t have enough characters to describe my assistants level of excellence, but with Lucinda’s service to vet these highly experienced leaders, we’re on the path of forward movement & progression!

I’m completely happy that my diligence landed me in the right place to get the help we needed.

A very cold and hugely irritating experience.
we have worked with many VA's and VA bodies over the years. Time Etc have a large internet presence but I have avoided them in the past because of reports from colleagues. In approaching them this past month, I was quickly plugged into one of their "onboarding people" but it was very very clear that I was just a number in a spreadsheet. No interest at all in a proper engagement, no option to meet any VA before being assigned to one...I was literally just sent a hyperlink to "sign up". By some margin, the coldest and most off putting way of trying to establish a working relationship.
Update: to their great credit they have rapidly reached out, sincerely apologised and, i think, genuinely look at what went wrong.

I started with Time Etc. 2 months ago. I work a very busy job; over 50 hours per week. I rarely have time to complete daily, personal tasks. Since working with Angelica, I felt like I have had more time to prioritize my work, while also getting personal tasks done without the stress. I am very grateful for the assistance. It has been a very pleasant and seamless experience.

Hired them for a few services (editorial work, audio editing, social media).

The first assistant I was given didn't respond in a timely manner and after a few weeks didn't respond at all to my emails.

I asked to stop service and shared my concerns. I was ensured this wouldn't happen again. But the same thing happened. I told my second VA, please just respond within 1-2 business days, even if it's to let me know you're behind schedule and catching up. She just completely stopped responding.

I shared my concerns with Time Etc and asked for money back but was told I should try another VA instead.

Edit as of 12/30/2024
After speaking with representatives from Time Etc, they have granted me access to my account again without having to reapply/re-interview. I'm leaving my review until I see the changes myself, but I will increase my star rating based on their feedback.

*****************************************************

Edit as of 12/20/2024
The staff member I had spoken to about my issues reached out to me regarding the review written. After much back and forth, and further detail on the issues I've encountered, I was told that the following steps are being taken to change things at Time Etc. I informed them I would edit my review, but not delete, as I no longer have access to the platform and cannot verify for myself if things have changed.

1. They will be looking into creating an email template that clearly outlines steps involved in account closure.
2. They are reviewing the questions asked when an assistant steps away to clarify the process.
3. Based on the information I provided regarding the inaccurate invoicing and billing, they will be investigating as to why it would show empty payments.

*****************************************************

This review is from the perspective of a virtual assistant working through Time Etc.

Do not waste your time with this company. I experienced issues with incorrect payments, and closing down my account without them clarifying it to my understanding.

Regarding my incorrect payment, I had worked with some client on instant tasks. However, if those clients then close down their accounts it makes your invoices look as if you won't be getting paid for it. They incorrectly deducted funds, and when showing them the math, they only paid me what I was due as an act of "goodwill" and because I was adamant they owed me money. Would not allow me to speak to the billing department.

When it came to my account being closed, it started because I told them I would be stepping away from my one and only client. My account manager did not inform me that I would lose all access to my account, meaning that not only could I not find someone else to work with, but I would lose access to my invoices which are needed for tax purposes. When I tried to explain my position and frustration with a supervisor, I was told they would not reinstate my account unless I re-applied and re-interviewed.

They also gave me attitude whenever I told them I did not want to speak on the phone, as there was already a miscommunication via email. Whose to say there wouldn't be another issue when our conversation was over the phone. I wanted everything to remain in writing.

We’ve had the absolute pleasure of working with Daryn, and I can confidently say she is nothing short of amazing. From her exceptional professionalism to her remarkable attention to detail, Daryn has been an invaluable asset to our team.

Her dedication, responsiveness, and ability to tackle even the most complex challenges have had a huge impact on our success. She goes above and beyond to ensure that everything is done to the highest standard, and her positive attitude makes working with her an absolute delight.

We are incredibly lucky to have Daryn supporting us, and her contributions have truly elevated our experience. I cannot recommend her highly enough to anyone looking for outstanding service and support.

I highly recommend Time Etc. I recently retired from my position at a large University and found it difficult to adjust to not having full support. Time Etc. provided an opportunity to work with an assistant who can help me manage my calendar. This partnership has made the transition easier than I initially experienced.

Chantel is phenomenal!
She works diligently to make sure tasks are completed, and does an exceptional job while doing so!

Margaret is very personable and helpful in making sure information is accurate and all details are accounted for.

Time was just what the doctor ordered just when it was needed. They listened, they heard my needs, and they found me exceptional matches that have really helped me my business, my time, and my freedom to be creative. I would recommend this service to Entrepreneur

Each person I've contacted has been clear and consistent while being flexible around my time and challenges related to specifically needing help. The assistant with which I've been matched is working out very well and the set up process was handled smoothly and continues to be monitored by a friendly and capable account manager.