Incredible service by Lucie. She agreed to my request swiftly & without complication - if only every company could treat their customers as though they actually want to keep them coming back! I will b... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
It is very straightforward, the website gives all the information required, once purchased, the delivery process is always explained clearly with you notified of each process. I've bought 2 side board... Mehr ansehen
The customer service has been terrible. I received an item that was faulty on arrival initially they were helpful and reimbursed us a small amount. However the faulty coating on the table has continue... Mehr ansehen
Unternehmen hat geantwortet
I bought a solid wood desk and bedside drawers. Couldn’t be happier - they feel high quality and look great. Delivery team were fantastic. Additionally I had some follow up queries with the customer s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Kontaktinformationen
Vereinigtes Königreich
- tikamoon.co.uk
4.2
Gut
1091 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
I have ordered some beautiful and…
I have ordered some beautiful and unique items of furniture from this excellent company. My recent purchase of a rather unusual mirror was the first time an item had been damaged in transit. Usually everything arrives super well packed. Munro at Customer service dealt swiftly with the problem and I am looking forward to my next purchase. You won't be disappointed.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Hello,
Thank you for your review. I am very happy that you enjoyed your order, despite this incident.
Munro will be very pleased to read that you greatly appreciated his assistance.
Kind regards,
Chloe
Top quality, speedy delivery
Bought the Jonàk bathroom shelf. Super quick delivery, and good quality materials. Would recommend and use again (have also now bought a dining table from Tikamoon!)
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thanks so much for the lovely feedback! We’re thrilled to hear you’re happy with the quality of your Jonàk bathroom shelf and that delivery was speedy.
It’s even better to know you’ve come back for a dining table too — that really means a lot to us. Thanks for the recommendation, and we hope you enjoy both pieces for years to come!
Kind regards,
Your Tikamoon Team
I received great customer service from…
I received great customer service from Lucie - i had a query with my order, which was very promptly dealt with. Would definitely recommend
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you so much for taking the time to share this! We’re really happy to hear that Lucie was able to help you so quickly and get everything sorted for you.
We’ll be sure to pass your kind words on to her — feedback like this genuinely makes our team’s day. Thanks again for the recommendation, and we hope to see you again soon! 😊
Kind regards
Your Tikamoon Team
Rapid and polite response.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Many thanks for your kind review. We are pleased to hear you were happy with our service and will share this with the team.
Kind regards
Tikamoon Team
Customer service awful - damage my home
They use completely useless delivery teams who despite paying £50 they negligently damaged my flooring and then Tikamoon fob you off. Avoid
The fabled stock response from Tikamoon has not moved things forward. They’re absolutely in the ignore and fob off business. They have zero intention in dealing with the complaint and are just acting as a messenger for their own delivery agents denial of responsibility. As mentioned above do not buy from them
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
We are very sorry to read about your experience and the damage caused during delivery. This is certainly not the standard of service we expect for our customers, especially when a premium delivery fee has been paid.
Please be assured that we have now opened a formal claim with the delivery company to investigate this matter thoroughly and work towards an appropriate resolution.
Kind regards
Your Tikamoon Team
Amazing Furniture of An Exceptionally High Standadrd
Absolutely outstanding !!!
This is our third piece of furniture from Tikamoon & we are over the moon again 💥 beautifully crafted pieces.
Delivery 🚚 on time & unpackaged as requested, all rubbish removed & taken away.
Customer service excellent 💯
Highly recommend !!
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for such an amazing review and for your continued loyalty — it truly means a lot to us. We’re thrilled to hear that you’re once again over the moon with your furniture and that the delivery and service met your expectations. Your recommendation is greatly appreciated, and we look forward to welcoming you back for many more pieces to come.
Kind regards
Your Tikamoon Team
Genuine real wood desk
I ordered the Hedda Mango desk and it is wonderful, really sturdy and lovely real wood which makes a change from many other suppliers who use mdf. It took around 3 weeks for delivery, and the company who delivered were also excellent. I did have a small panic that the desk was not freestanding as the instructions did throw me off, however, the lovely team in customer services put my mind at ease and I can confirm it is a sturdy free standing desk. I would absolutely purchase again and I love their ethos and creations. Thank you Tikamoon
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for your wonderful review. We’re delighted to hear how much you’re enjoying your Hedda Mango desk and that you appreciate the quality of the solid wood. We’re also glad our customer service team and delivery partners were able to support you and put your mind at ease. Your kind words about our ethos mean a great deal to us — thank you for choosing Tikamoon.
Overall happy with the console table
Overall happy with the console table, the material and finish. 2 stars taken off as there’s a large gap between the bottom of drawer and the console itself, this is problem as at certain angles you can see through this gap all the way to the wall behind it, which is very weird looking. This is sadly due to lack of attention to detail and bad quality check. The drawers just need to sit slightly lower so that the gap is not too big. The drawer also had a tiny chip on the front that I covered with a black marker pen. I couldn’t be bothered to go through the hassle of sending it back and waiting for a replacement. I had also paid extra for packaging removal and had nothing to send it back with. I’m going to try and put something black behind the bottom of the drawer so that you can’t see the wall through the gap.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for taking the time to share your thoughts about the console table. We’re glad to hear you’re happy with the material and finish. We appreciate your feedback regarding the gap and the drawer chip, as it helps us improve our quality checks. If you would like to discuss this further, please don’t hesitate to reach out.
Best regards.
tikamoon team
Couldn't recommend enough!
Couldn't recommend enough!
I ordered the 'Calypso' marble sink - Delivery was quite quick but i wasnt in a rush for the item anyway, when it first arrived the box was damaged and when opened the sink had a crack and chunks missing. I contact customer services and they sent out a new one straight away which took no time at all. Can not fault this customer service! The sink is gorgeous.
I also ordered the 'Lila' bathroom cabinet - Delivery was quicker than the sink and arrived in perfect condition. The item is also really great quality.
Would definitely order again the future.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you so much for such a fantastic review — we really appreciate you taking the time to share your experience 😊
We’re sorry to hear the Calypso sink initially arrived damaged, but we’re glad our customer service team was able to resolve this quickly and get a replacement to you without delay. It’s great to hear you’re happy with the sink now — it really is a beautiful piece.
We’re also delighted that the Lila bathroom cabinet arrived promptly and in perfect condition, and that you’re pleased with the quality of both items.
Thank you again for your recommendation. We’d love to welcome you back in the future!
Kind regards
Your Tikamoon team
Placed an order but miss typed my…
I had placed an order but miss typed my email address when doing so.
Without being able to login and track my order, I called Tikamoon customer service & spoke to a lovely lady called Lucie.
She was able to immediately find my order, send me the order number to track & correct my contact details.
It was a very easy & lovely conversation & found Lucie to be extremely helpful
Would definitely recommend:)
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you so much for taking the time to leave such a lovely review 😊
We’re delighted to hear that Lucie was able to quickly locate your order, update your details, and make everything straightforward for you. We’ll be sure to pass on your kind words to her — she’ll really appreciate it.
Thank you again for your recommendation, and please don’t hesitate to get in touch if we can help with anything else in the future.
Kind regards
Your Tikamoon Team
Great service
Great service. Accurate information. Good communication.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service, communication, and information provided. We truly appreciate you taking the time to leave a review and hope to assist you again in the future.
Kind regards
Your Tikamoon Team
The item ordered was delivered both…
The item ordered was delivered both damaged and with a poor quality finish. I have requested that Tikamoon provide me with a full refund accordingly. I am awaiting confirmation of Tikamoon's arrangements to meet my request; I shall update this report once I am aware of the outcome of this very disappointing situation.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for your update. We’re pleased to confirm that this case was dealt with promptly: the item was returned and a full refund was issued.
We’re very sorry again for the inconvenience caused and appreciate you giving us the opportunity to resolve the matter. Your feedback is important to us and helps us continue to improve both our products and our service.
Kind regards
Your Tikamoon Team
Poor quality & not as advertised
**UPDATE: They've responded to say they increased the refund offer, this was still only 10%. Really dissatisfied and will not be shopping here again.**
Not good at all, the £1700 sink unit we ordered is cheap and a much darker colour than the “oak” it claims to be. It feels almost like plastic. The drawers are just for aesthetic purposes so it isn’t even very functional. I tried to complain and the best they could offer me was a 10% refund. Really bad, I would avoid at all costs.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
We’re sorry to hear that you’re disappointed with your purchase and appreciate you taking the time to share your feedback.
We do try to represent all of our products as accurately as possible; however, please note that colours can appear darker or lighter depending on studio lighting, screen settings, and the surrounding environment. Oak finishes in particular can vary in tone and grain.
We’re sorry that the unit did not meet your expectations in terms of colour, feel, and design. As outlined at the time of purchase, we offer a 60-day free returns policy, allowing customers to return items if they are not satisfied with the colour, quality, or overall design.
As a gesture of goodwill, we did offer a partial refund for your disappointment, despite no fault being identified with the product itself.
We regret that this resolution was not what you had hoped for and are sorry to lose you as a customer. Your feedback has been noted and will be shared with our team as we continue to improve both our products and our service.
Kind regards
Your Tikamoon Team
Excellent prompt service
Excellent prompt service. Thankyou
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you - we appreciate your kind words!
Best wishes
Your tikamoon team
Excellent company to deal with
We have bought three items from Tikamoon: a lovely walnut TV stand and two shelving units for the living room. The customer service and delivery has been excellent and the quality of the furniture is truly outstanding. Much better, in my opinion, to anything else we have seen at a similar price point. It arrives fully assembled and securely packaged. From our experience, we would thoroughly recommend them.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you so much for taking the time to share your experience. We’re delighted to hear how happy you are with your walnut TV stand and shelving units, and that they’ve found a perfect place in your living room. It’s especially rewarding to know that our furniture quality, delivery, and customer service met your expectations. Your recommendation truly means a lot to us. Thank you for choosing Tikamoon, and we hope to welcome you back again in the future.
Kind regards
Your Tikamoon Team
Damaged item... Poor comprimise.
Website great.
For the majority product is of great quality but unfortunately we found two chips on our vanity unit. One on the leg and one on the base.
I contacted customer services who offered me a refund of £50 on an item that cost us £580, which in my opinion is awful.
I emailed back my dissatisfaction and that all I wanted was replacement legs. They explained that legs can't be sent out individually as the products are hand made which is fair enough.
They offered me a replacement free of charge but advised that it's no longer in stock so looking at 10 weeks which I thought was suspect. This was also not an option as our bathroom fitter was only there an additional week.
Tikamoon then offered a £160 refund. This was again not ideal as this was the item we spent the most on in our bathroom renovation and we are left with a product that we are not completely happy with. Also why was £50 offered as an original refund? Why did I have to escalate further to receive a £160 refund.
Overall the quality of the product would have been amazing if only for the chips.
Extremely dissapointed as we were very excited about this item on ordering.
Will not use this company in future as too much of a risk.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the chips on your vanity unit and the disappointment this caused, especially given how much anticipation you had for this piece as part of your bathroom renovation.
We appreciate your honesty regarding the resolution process, your comments have been taken seriously. Our aim is always to find a fair solution as quickly as possible, and we regret that, in this case, the options available — including stock availability and lead times — didn’t align with your project constraints.
We’re sorry that this experience has left you feeling let down and that we weren’t able to resolve things in a way that restored your confidence in us. Your feedback has been shared internally so we can continue to improve how we handle situations like this in the future.
Kind regards
Your Tikamoon Team
Great after sale service
Lucie was very helpful and provided, swiftly, the required the required information related to a Tikamoon product that I purchased.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for your kind feedback. We’re delighted to hear that Lucie was able to assist you promptly and provide the information you needed. We’ll be sure to pass along your comments to her — they’ll be much appreciated. Thank you for choosing Tikamoon.
Poor finish
The doors of the sideboard did not fit. Consequently they fell out. Not a lot of help from customer services. I had to call in someone to fix them !
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Tikamoon UK
Thank you for taking the time to provide your feedback. We are very sorry that the unit is no longer in a perfect condition and you were unsatisfied with our service. This will be reviewed internally to make improvements for the future. Our customer service team will continue to work together with you to find the right solution.
Kind regards
Your Tikamoon Team
Had great customer service from Lucie…
Had great customer service from Lucie D. I realised I accidentally ordered the wrong size vanity unit and she helped facilitate cancelling my order so I could reorder it again.
8. Januar 2026
Bewertung ohne vorherige Einladung
Furniture of an excellent quality
Furniture of an excellent quality, made with solid wood and superior craftmanship.
17. Dezember 2025
Bewertung ohne vorherige Einladung
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