Delivery was fast and price was great! We love the game! The customer service was very quick. The service department actually read and responded to each message personally. It was so helpful to know t... Mehr ansehen
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Das sagen Bewerter
Bernadette was amazing and helped me clear up an issue I had. The customer service is excellent! Very prompt and knowledgeable. Thank you! We will be ordering more games in the near future.
We ordered five games through Walmart for our grandchildren for Christmas. The game box is made of corrugated cardboard which is easily damaged and one already was when we received it. The game piec... Mehr ansehen
Unternehmen hat geantwortet
I bought this game to bring to a visit with our grandchildren. We all thoroughly enjoyed playing, especially the kids because they had an easier time winning than the adults! We even invented a coup... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Kontaktinformationen
Vereinigte Staaten
- help@theuzzle.com
- theuzzle.com
4.1
Gut
367 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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order placed DEC 9 & still nothing
order placed DEC 9, for 3 units as gifts, nearly a month & nothing. No replies to emails, there is no contact phone in Australia...
Is this another scam...?
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Mark,
Thank you for taking the time to share your experience. We're truly sorry that your order didn't arrive, especially knowing the games were meant to be gifts.
After reviewing your order, we confirmed that your package was unfortunately lost in transit and never reached you. As soon as we verified this, we processed a full refund to your original payment method.
We also want to sincerely apologize for the delay in responding to your emails. During that time, we experienced an unusually high volume of customer inquiries, which impacted our response times. We understand how frustrating it must have been to wait for both your order and our response, and we're sorry we didn't provide the timely communication you deserved.
We appreciate you bringing this to our attention and allowing us to make things right. Thank you again for your patience and understanding.
Game arrived quickly & is fun
Game arrived quickly & family really enjoyed playing it. The game seems easy but is a challenge. I had to contact customer services & they dealt with my issue swiftly & kept me informed. Would definitely use again.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Ordered and paid for game 12th December…
Ordered and paid for game 12th December and have not received as yet , delivery 5 to 7 days advertised. They continue to send me emails for my review of the product. And i have repeatedly replied that i havnt received it yet. . I request a receive email but no reply. I want people to be aware.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Kath,
We're sorry for the frustration this caused. We completely understand how upsetting it was to receive review emails before your order had even arrived.
At the time, our team was handling an unusually high volume of customer inquiries, which unfortunately resulted in longer response times than normal. We know that wasn't the experience you expected, and we sincerely apologize.
Once we were able to review your case, we arranged for your game to be sent and also offered a 50% refund for the inconvenience and the extended wait.
We truly appreciate your patience and are sorry we let you down. Your feedback has helped us improve both our communication and fulfillment process.
Best,
The Uzzle Team
I had a problem with my order and they…
I had a problem with my order and they were great help in resolving the problem and making sure I was satisfied. They were quick to respond and very pleasant to work with. I will definitely order from them again.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Never shipped, a month out and nothing shipped
I ordered my families christmas gifts on black friday. Thinking that they would surely get sent by christmas. However, to this day... Jan 2nd the items still have not been sent. I contacted customer service to find out what happend. They said one game was on back order. So I requested they send me the other items and I heard nothing. I contacted them yesterday to cancel my order and I've not heard a thing.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Diedre,
We're truly sorry your Christmas order didn't arrive when it should have. We completely understand how disappointing it was, especially since these were gifts for your family.
At the time, we ran into an unexpected inventory issue that affected one of the games in your order, which delayed the shipment. We know we should have communicated better throughout the process, and we apologize for that.
Your games were ultimately delivered, and to acknowledge the delay and inconvenience, we also provided a partial refund. While we know that couldn't make up for missing Christmas, we wanted to do what we could to make things right.
Thank you for your understanding, and we're sorry again that your first experience with us didn't meet your expectations.
Best,
The Uzzle Team
If I could give a zero I would
I had issues with the game being too hard at our house. issues with return BUT BUT BUT they took care of it and gave me a refund and a sorry and let me have the game which I will pass on. they stood by their word and beyond.
24. Dezember 2025
Bewertung ohne vorherige Einladung
I have enjoyed working with the folks…
I have enjoyed working with the folks at Uzzle. They are very quick to respond to questions or issues and also very knowledgeable. I plan to purchase from them again.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Ordered this game in plenty of time for…
Ordered this game in plenty of time for Christmas, no tracking email was ever sent. Eventually got an e mail apologising but my order wouldn’t be delivered in time for Christmas. Still no confirmation of despatch I will be putting a charge back request in.
Do not use this company directly safer to order from other outlets.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Bev,
We’re very sorry for the disappointment caused. Due to unexpected delays with our inventory, we were unfortunately unable to fulfill your order in time for Christmas. We have been in communication with you regarding your order and, to prevent any further inconvenience, we canceled it and issued a full refund before the holiday.
We completely understand your frustration and appreciate your feedback. We are working hard to improve our processes to ensure this doesn’t happen again.
Thank you for your understanding.
Best regards,
The Uzzle Team
we got the uzzle game first last year and enjoy this one, but got Crossico this year and not a favorite
we purchased several times. Last year for gifts with teh Uzzle game we liked. This year we got teh Crossico; not the same fun at all. Customer service was not easy and we had a coupon to use but they did not honor it. Then after much difficulty they worked things out. we got Crossico t try before sending to family and friends. Glad we did not buy for gifts unfortunately. WE played two days to get familiar and it was not much fun. Combinations of letters on cubes are very limiting as to building words for the game and seems the same words must be used each time you play just to win. We will try it a few more times but overall at present, we find it very little fun and a game better played like solitaire. Could not imagine a group game night trying to work on such a small area to build a word. Reviews seem to favor but they cannot mean this game. Love Uzzle the game but not Crossico as I must say it is not a favorite. Love that they actually expanded Uzzle too as we did move through that game in the year we played, and near the ending was seemingly too easy once you get use to it. I still enjoy sharing this one with new players though.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Ordered this more than 2 weeks ago as…
Ordered this more than 2 weeks ago as it has a 2-7 day delivery time.
Did not arrive and doesn’t seemed to be shipped yet.
No response so far to email queries and now keep getting multiple advertising emails from Uzzle.
26. Dezember 2025
Antwort von Uzzle
Hi, The Waltons,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers. We also apologize for the lack of response to your previous emails and for the marketing emails you’ve continued to receive during that time.
We have previously requested your order number, but haven’t yet received a response. Could you please provide your order number so we can resolve this for you as quickly as possible?
As soon as we receive those details, we’ll prioritize your case and follow up right away.
Thank you for your patience, and we look forward to sorting this out for you.
Best regards,
The Uzzle Team
Not received my order
I too, have not received my order - regardless of constant reassurances!
They blamed technical issues with their carrier - and then I received another email 2 days ago promoting sales on Amazon!
I don't think its a scam, but thoroughly unprofessional.
Not happy: and I will be seeking a refund. Too late for Christmas now.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Rusty,
We’re very sorry for the inconvenience and completely understand your frustration. This is certainly not the experience we aim to provide our customers.
We previously reached out requesting your order details and would kindly ask that you provide your order number. Once we have it, we’ll prioritize and work to resolve your issue promptly.
Thank you again for your patience. We truly appreciate it and look forward to sorting this out for you as quickly as possible.
Kind regards,
The Uzzle Team
is this a scam??
i place an order on the 11th december and have had no communication from them since despite the promise of a 5 to 7 day delivery.
i however get continuous sales emails suggesting i could place another order. All i want is my order!! .... or at least some communication as to when i can expect it. (clearly not by Xmas!!)
looking supiciously like a scam!
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Lynne,
We completely understand how frustrating this experience must have been, and we’re really sorry for the delay and any confusion around your order.
We wanted to clarify that your game was delivered on 1/7, and a 50% refund was issued on 1/4 to make up for the inconvenience. We truly appreciate your patience while we navigated the high volume of orders at that time.
Your trust means a lot to us, and we hope this resolution shows our commitment to making things right. We’re always looking for ways to improve, and your feedback really helps.
Warm regards,
The Uzzle Team
Scam!
Order never shipped. Customer service never responded. Going to initiate a chargeback. What a joke.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Christi,
We’re really sorry to hear about your experience and completely understand your frustration. We’ve tried to reach out regarding your order, but haven’t received a response yet. Could you please provide your order number so we can investigate this immediately and work to resolve it?
We take situations like this very seriously and want to make it right. We’ll ensure a team member follows up as soon as we have your details.
Thank you for giving us the chance to address this.
Best regards,
The Uzzle Team
Bought for Christmas
Bought for Christmas, advertised 2-7 dqys shipping. 7 days in, no information, no contact, no response to query asking when to expect delivery.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Joanna,
We're sorry to hear about your experience and understand how frustrating it must have been, especially with your order being intended for Christmas.
We wanted to look into this for you, but we weren't able to locate your order based on the information available. We reached out previously requesting your order number or the email address used to place the order so we could investigate, but unfortunately, we didn't receive a response.
Please reply with your order details. We'll personally review your order, look into what happened, and do everything we can to help resolve the issue.
We appreciate the opportunity to make this right and hope to hear from you soon.
Best,
The Uzzle Team
I ❤️ The Uzzle
I love The Uzzle games! Highly recommend.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Don’t do it
Update (Jan 13th)
After multiple emails, at my request, Uzzle have refunded my order.
Original Review
Don’t do it. Just don’t do it. I literally asked them prior to ordering if I’d receive it prior to Xmas and they said yes. I got shipping advice two weeks ago and still no delivery. I’ve emailed but no response. A huge disappointment as they were presents.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Kim,
We're so sorry for letting you down, especially during the holidays.
We understand how disappointing it must have been to place your order after being assured it would arrive before Christmas, only for it to miss the occasion. We know these weren't just games; they were gifts, and we're truly sorry for the frustration and inconvenience this caused.
When you contacted us, we processed a full refund at your request. While we know that couldn't make up for the disappointment of not having your presents in time, we hope it showed that we wanted to do the right thing once we realized we couldn't meet our commitment.
Thank you for updating your review after we resolved your request. We sincerely appreciate it, and we're genuinely sorry that your experience with us fell short of the standard we strive to provide.
Best,
The Uzzle Team
Great service and quality
The game was delivered promptly, quick response from and email I sent and the game is great quality, looking forward to spending lots of fun times playing it with family.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Had a great response from this company…
Had a great response from this company to a query I had. The puzzle is fun. The grandkids love it.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Poor service
Ordered a game for Christmas, despite a stated delivery time of 2 to 5 working days, there is no sight of the item ever having been despatched several days later. Contacted the company via their online help service and no response. Really poor service, do not use this company direct.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Uzzle
Hi Debbie,
We're truly sorry for the experience you had and completely understand how frustrating it was to expect your order within the advertised timeframe and then not receive any updates.
During that period, our team experienced an unusually high volume of orders and customer inquiries, which unfortunately led to shipping delays and longer response times. We know this wasn't the level of service you deserved, and we sincerely apologize.
Because we couldn't fulfill your order within a reasonable timeframe, we processed a full refund to your original payment method. We know that doesn't make up for the disappointment, especially if the game was intended as a Christmas gift.
Thank you for sharing your feedback. We're genuinely sorry we let you down and appreciate your patience during a very challenging time for our team.
Best,
The Uzzle Team
My order didn’t arrive
My order didn’t arrive and seemed lost in the post. When I emailed the company their response was fantastic and they promptly sent another order as priority post and I received it the next day. Can’t thank them enough.
Great communication and outcome. Thanks Uzzle.
19. Dezember 2025
Bewertung ohne vorherige Einladung
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