The Shade Store Bewertungen 

After spending $45K in the shade store I have received terrible customer service. I’m still waiting for curtain panels for my master bedroom that were supposed to be installed in mid December. This is delaying me moving into my new house. Now I’m being told early February. This is a product that is supposed to have a three week turn around time. I was never told ahead of time it was delayed - they just didn’t show up with the rest of my order which had many mistakes. Measurements were wrong, product info was wrong etc. one of their installers drilled a hole in a window in the wrong location which is visible and just left it there. When I tried to reach customer service no one would call me back, they pass the buck- basically no one cares. It’s hard to get anyone on the phone - they simply email you back but don’t address your problem. After numerous attempts via phone, email etc I finally get customer service to respond and they offer to comp me installation on a single product ($500) for all my problems and then they charged me for it!! I then had to spend another two hours trying to get the charge credited. Multiple emails, phone calls etc. I still haven't resolved the missing curtains. Whenever I have managed to get customer service on the phone they were rude! This is a terrible company - don’t use them. For the prices they are charging they should be providing great customer service!! Look at all the bad online reviews!

I paid $20k in Jun 2023 for blinds and shades. It's now January 2024 and the order has still not been completed.

The blinds themselves are fine, although they were installed too close to the window, so I had to get them remounted so I could actually open the window.

The main problem I have had is with the drapes and the drape tracks. I ordered two specialised tracks.
The first was placed too close to the windows, which prevents me from opening them and the second has never been the correct shape. I'm currently waiting for try number three.

As others have mentioned, their customer service is atrocious and it is incredibly difficult to get timely appointments. I would write emails and call, but was basically just ignored. They even cancelled an appointment I had without notifying me. I finally managed to get a hold of the Customer Experience Manager, who did push things a long initially. That said, I recently emailed to say that I've had enough, and that this is their last try to get it right, and since then I haven't heard a peep.

My advice to anyone, don't go near them. I have tried to be polite in all of my correspondence and work with them to solve the problems, but it has got me nowhere.

Since speaking about my experience to friends and acquaintances, I have since heard back similar stories of a high level of mistakes and difficulty getting refunds. I just don't know how they are still operating.

We ordered blinds and shades for all 3 levels of our entire home. It was a substantial purchase that they made us pay for in full prior to manufacturing. They started installation on 12-6-22. It’s now mid-November of 2023 and we’re now into our 12th month, and we still have a house full of defective products. We're talking every room here. Not to mention the damage they’ve done to our door, casing, and walls. It has been a complete debacle from the start.

We have given them numerous opportunities to properly hang and install the top-quality products we were promised. And each time they have shipped more defective products. Even the latest installer confirms the defects and feels our pain.

They have been long on apologies, but short on providing quality products. We finally told them in October we had had enough and wanted our money back. And we wanted them to pay for all the damages their installers had done to our home. After that, the customer care rep stopped responding. So, we mailed a certified letter to their CEO. But that was met with silence as well. They’ve stopped responding entirely. But silence won’t make us go away.

To say we’re disappointed is an understatement. We’ve now escalated our commitment to full restitution for product and damages.

Ordered and paid for $25,000 of curtain panels. Measurements were a mess, had to go back and forth with them several times as their measurement person couldn't seem to grasp which windows we were even measuring. Finally received them after months of waiting. Installed - they are all too long. Debated if we wanted to deal with taking them down and waiting more time, finally decided to go ahead with it. When the installer removed the six panels he only had one box so he put the remaining four in trash bags and said he would get them taken care of and labeled. Now, two months later two panels shipped back to us, the other four? I called customer service and he said he'd check to see where they were and would get back to me by the end of the following day. If they couldn't locate them, he assured me that they would remake them "free of charge" REALLY? Thanks a lot, how generous. No surprise here, no phone call. I called this morning after not received my promised phone call and evidently they were thrown away. Now we wait, more weeks. This has been going on for close to ten months. I am so frustrated at this point and now it's Thanksgiving and the holidays coming up and I have curtain rods with no curtains.

I ordered the shoji screen like shades for a slider and a side window. The side window shade was cut too short and the slider shade has developed streaking and staining from the sun exposure. I scheduled for remeasurement and possibly replacing, however, after taking time from work to meet the technician, they had to reschedule. I am no longer interested in finding an alternative product and losing time waiting on techs coming to correct errors. The local team in my area are superb but the execution and quality issues are sub par.

From the sale ( they "RANDI" was on top of everything [ gather to get my money], after paid NOT SO MUCH. EXCUSES, DELAYS (scheduled measure and actual install [ called to check on appt was confirmed but at a completely different time than i chose and while on call with Yareidy I received 4 calls stating the installer was out sick, LIES AND MORE BOLD FACE LIES.

Yareidy, the drapes were installed, and done by 7:37PM, yet I see no credit as per our call 625.00 only your email with an WRONG AMOUNT, kindly advise and reply to my emails,. If I do not hear back and see my credit by Monday, I will dispute the entire charge.

From: Yareidy Blanco

Good day Jeff,

I want to once again apologize for the inconvenience we have caused you. As a result of this inconvenience, I will be processing a credit for the installation portion of your project. I will follow up with you tomorrow upon the completion of the shades to ensure everything went well. Please do not hesitate to reach out to me if you need anything else at all.

I appreciate your patience and look forward to a successful installation.

Kind regards,

Yareidy Blanco
THE SHADE STORE
t: 800.264.4594 | p: 914.908.4108 Ext. 610

We ordered new motorized roller shades; they were working fine and then one of them stopped working. I called and told them the issues; they ordered a new motor. No one told me the motor was on backorder until I called. I have to keep calling every single day to get an appointment! Apparently, I live in an out of service area where the technicians do not go often, so I am at their mercy to get an appointment!!!! It's been going on two months now and shade is still not fixed. It's ridiculous, I should have gone somewhere else. The shades are very nice when they are working, if you need repairs, beware!

Customers beware - I regret my decision to buy from Shade Store. Three months ago (April 2023) we ordered >$10,000 of motorized shades. After a multi-week delay, the shades were installed with various problems acknowledged by the installation expert. It is now more than one month since installation and 4 of 6 shades are still not functioning. We are receiving little to no support from customer service. While I realize that mistakes happen, it is the continuous lack of customer support over a prolonged period that has me extremely disappointed. Weeks go by without hearing from anyone at the company. It honestly feels like the organization gives zero effort after customer payment is collected.

Two rooms have an issue with at least one motorized shade being unresponsive. For example, one remote works 0% of the time if more than 3 feet away. Sounds like a simple problem to fix if someone at the store cared (install a new motor or remote). However after >4 weeks there is still not even an attempt to resolve the simple issue. We sent 2 emails, made a July 8 visit to the store, and followed up with 3 video emails. The lack of assistance is very disappointing.

In our third room, we have a problem of dual roller shades rubbing too closely against each other, which creates loud noises / friction (Shade Store took the original measurements). This problem was acknowledged by the installation expert. Similar to above, it took multiple emails to receive a response. We are now told the material is on backorder for at least another month. It will likely be a 6+ month installation process from order / payment date. Shade Store does not offer any alternative to accommodate us.

FINALLY, IF YOU ARE STILL CONSIDERING MAKING A PURCHASE PLEASE BE WARNED ABOUT THE FOLLOWING INTERACTION WITH OUR SALES REP: When we visited the store on July 8 to discuss motor unresponsiveness, the sales rep explained that Shade Store motorized shades do not always respond to their remote. She tried to demonstrate by continuously pressing in-store demonstration buttons, hoping the shades would not respond.

YOU READ THIS CORRECTLY. A SHADE STORE SALES REP ACTUALLY TRIED TO GIVE US A LIVE DEMONSTRATION OF THE PRODUCT NOT WORKING! I find it disappointing that she was trying to explain away our more serious problem. It also would have been nice to know this before we purchased our shades for $10,000

We purchased solar shades from The Shade Store in March 2022. The solar shades are supposed to be charged by the sun. One shade started beeping as a result of a low battery. THIS IS COVERED UNDER WARRANTY!! They replaced the solar devise but did not charge it beforehand. Now they claim that I have to pay $200 to have them come back out and fix their product. The solar devices still need to be charged once a year according to the repair guy they sent out. Has anyone else had a warranty claim that The Shade Store will not fix??? What a scam.

Not a service oriented business. I spoke with Julie about a project. Was pretty clear about what I needed over the phone. Sent pictures to the number, before realizing that the number wasn't a mobile. No option but to go through the motions of sending, again, via email, to accommodate them. After investing my efforts, and again, after describing my project over the phone, I was told that they couldn't help. Then when I asked for 10 mins, because my needs were in their realm of business, they couldn't accommodate even that, (never considering that I might want their service, for something else, in the future, or that I might have friends or Neighbors I could recommend if they had been helpful). I won't be using or recommending them, in the future.

The customer service needs improvement and communication between customer service and the installers needs improvement. Replacements must be made in a timely manner. The shades were purchased on 12/20/2022. One top/down shade has broken twice. On 5/12/23, the shade broke for the second time. The installer came out on 5/27/23, and he thought he was going to replace the shade. I had been told he was going to fix it. The string was broken, which customer service knew when they sent him out. Customer service was called while the installer was still in the house. 6/21, still no shade in the mail. Customer service says they have no record of it, but will get a new shade approved. New shade won't be mailed until July 6 and there's no installer available until after July 19th. More than two months, the problem is not resolved, and the shades are not even one year old.

I received the wrong product and am waiting to see how they handle it. I was very clear about what I wanted a feel my sales person simply wasn’t listening. The error is egregious. Praying they make it right.

Original order went well, but their customer service dealing with repairs/restringing is horrific. They will send a technician to pick it up, then they lost them. They don’t contact you, they just re-make them. And it won’t be the correct blind. When I first ordered, I named each blind using common sense. Main bedroom south, great room north. Pretty simple, yet impossible for them to get correct.

If you decide to use The Shade Store, you better hope that you never need service on them.

Horrible Customer Service. They made a mistake in placing my order (Manual shades vs. motorized). When I complained, they decided to replace the order but charge me more than what I would have paid initially.

There are so many window shade companies out there and I will definitely never use Shade Store again. Surprised they are still in business with this kind of customer service in a very competitive business.

I went to the shade store for my renovation because I was told I would have a "higher end" experience with product and service than other much less expensive brands like 3 Day Blinds, etc. Had a very poor experience- incorrect measurements, communication that was lacking - product that was delivered and installed was NOT what was promised
Once I contacted the Corp office -the leadership honored their “mission” of customer satisfaction and genuinely followed through in correcting errors and helping to right the wrongs- Jorge is amazing and is going above and beyond. I had 28 windows to start, and while I would not suggest the continuous chain or tension mechanism- aesthetically or for utility- the way that management turned the situation around has made me a fan. I am using the company for my additional windows and slider and will continue to work with them! Thank you for turning around what was a horrible, stressful experience that impacted my move into a situation ending in appreciation!