The Shade Store Bewertungen 

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something important to me and everything went wrong-from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts the most is how ignored I felt when I ask for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money, I have already spent over 10 grand... I wouldn't wish this on anyone. Denise, Hailey and Rachel have dissatisfied me beyond words.The amount of time, money and stress this experience caused me was absolutely not worth it.

This is the worst single experience that I have ever had regarding something that I have purchased. The saga is a YEAR long… and not resolved yet. They are always very pleasant … sorry, we will take care of it. But I still have curtains that are just too short! I matter how many fixes they try, the answer is the same. An incorrect product. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. Their lack of attention to this problem makes me wonder if this t some sort of money laundering scheme. They have my money and keep sending new tracks (at $1,000 a pop) and installation guys, only to have the same result ~~~ incorrect drapes. And they are never particularly bothered that this is taking so long. Very strange behavior… at least to me, but now that I see other reviews, I see that I am certainly not alone. What gives? AVOID AT ALL COSTS

The Shade Store- Gilbert, AZ: This is by far the most negligent, criminal company I’ve ever purchased from. I’m too mortified to admit how much I spent with them and I can assure you, the quality of products and installation are absolutely not above what one would find at other companies or online options for far less. I placed my order and handed over a HUGE check, paid in full. There are no refunds as they claim all their window solutions are “custom”. I purchased for 10 windows. An insane amount of money……..for 10 windows. But they hold you hostage once they have your money because only then are you allowed to schedule install….the earliest most often being 2 months away. Note: the sales gal dangled a “I could probably get you in sooner if all your items arrive & you let me know!” Not true. Once my day of installation day finally arrives, the two installers let me know they’re missing all the ceiling brackets for 3 of my windows and 3 of the motorized shades were the wrong size. Reminder: I ONLY HAD TEN WINDOWS to tend to. And they messed up 6 of them. But accidents happen, so obviously they’ll overnight the parts and schedule an install immediately due to THEIR mistake, right?! Especially considering how much I’d spent? NO. It’s been over a week and they’ve only offered me a new January install date and haven’t even addressed the missing motorized shades. This is beyond poor customer service, this is fraud and the way they set it up, the customer has zero legs to stand on. I will be pursuing this to the highest authority until I get my money back.

Wish I had read reviews. Save your time and $, 6 months and they still don't have the project correct. Today they installed a top track on our 2nd store ceiling and they zip tied the whole thing together!! Zip tied it. No less than 8 zip ties. Roman shades don't work, they skip when raising them. Holes so big in blackout drapery stitching that light comes through. Damaged items installed. All after they repeatedly ordered the wrong drapes and products. The person that responds to these reviews is probably a bot, They havent responded to my emails to date. Corporate responsiveness is terrible and getting responses is challenging. They lead you to believe the product is custom amd quality but the quality is terrible.

Shade store sent us a defective shade in a set of four together - after wasting our time for months they couldn’t match the others then told us we would have to re order all 4 - eg pay twice for our original design in 4 years bc of their defective poor quality product.

I wish I had read the reviews before working with The Shade Store. Our experience has been one of the most frustrating and disappointing home improvement projects we’ve ever undertaken.

After months of careful planning, showroom visits, and design consultations since July, we placed an order totaling over $9,000 for custom roller shades. The installation (October 2025) was a complete failure. Several shades were defective, broken, or measured incorrectly, and none fit properly in our windows.

Here are just a few examples:

The hallway roller shade arrived with a broken mechanism, installed crookedly, and now blocks access to our home’s alarm system. The window cannot even open or close.

The kitchen valances were mis-measured and installed using incorrect brackets, leaving large gaps and exposed hardware that look cheap and unfinished.

The office shades could not even be installed because they were the wrong size and would block the alarm sensors.

The sliding door shade was made too narrow despite clear discussions and measurements, allowing significant light leakage.

We immediately contacted The Shade Store — both the showroom and corporate offices — requesting a refund and removal. Despite multiple emails, phone calls, and in-person visits, no one has followed up or taken responsibility. Our messages to the designer, showroom manager, and even the SVP of the company have gone unanswered.

We now have broken shades hanging crookedly, others lying on the floor, damaged walls, and no usable window coverings — after paying more than $9,000. The company has offered no solution other than to “remake” products that we were told by their own designer will not fit due to the window depth and alarm placement.

This is not an isolated case. After researching further, I discovered many similar complaints from other customers online about The Shade Store’s poor quality control, lack of customer service, and refusal to issue refunds.

I am now filing a formal dispute with my credit card company to recover the funds. The Shade Store’s handling of this situation has been irresponsible, unprofessional, and deeply disappointing.

If you are considering this company, please read the reviews carefully and proceed with caution. Once they have your payment, communication and accountability disappear.

Our experience with The Shade Store was very disappointing. While the sales process started well, the installation and post-sale service was horrible. We spent approximately $72,000 on 33 motorized shades, 2 draperies, and 3 blinds; installation was rushed and incomplete. Most shades required adjustment or replacement due to various issues: misalignment, noise, loose cables, and missing hubs. Resolving problems was slow and required us to document each issue, with wait times of up to 8 weeks for service. Draperies were uneven and needed additional visits. Now 7 months after purchase (from February to September 2025), our last repair/adjustment was done. We still have some minor issues but are settling with current sub-optimal result since we have used countless hours already and don’t want to waste more time. Other problems included noisy motors, storage requirements, misaligned seams, automation misses and low production quality. Based on this, I cannot recommend The Shade Store and wish we had chosen our previous house shades from Hunter Douglas.

I live in West Los Angeles, and I can't speak highly enough about Michelle who came out to give me a quote for my blinds. You won't regret meeting her. She was very helpful.

650$ for 3x1.5 window and came without a valance. Designer, Jennifer Amos says oh thats extra. Waited 6 weeks for an installation appt. Poor communication. They flat dont care about the quality of their product.

Got a defective solar shade for 2x the market price.
Asked for a replacement got no response

Zero response to issues. Awful customer service. It’s been almost a year since we paid for product without installation. Unbelievable.

Extremely poor customer service. Took 3 months to get a broken shade picked up, fixed, and returned. Phone calls and emails not returned and when I finally did speak to someone they would give incorrect and conflicting information. Their lifetime warranty seems to be irrelevant if they can't even provide reasonable service to fix a problem.

It has been an ongoing terrible experience with getting shades and curtains for my brand new space. The product took five weeks to arrive. The installer botched the job, damaging my brand new walls by drilling unnecessary holes, smudging dirt on my new paint, leaving debris all over the floor, scratching the wall, and failing to remove unused materials. Additionally, none of the curtains worked as they should have, either from damaged/defective parts shipped or due to poor installation.

Brandon, the project manager took a week to file "a report" and went completely silent. He provided no updates, no check-ins, and no follow-ups; he went completely silent after a site visit to confirm the damage/defective work despite saying he would be in touch. I had to chase him down.

In fact, despite shelling out a lot of money for the curtains and treatments, there were no phone calls or emails updating me on the status of the damage from anyone; I had no idea if and when it would be corrected, or that the correction was even in the works.

Since my designer recommended this place to me, she was vigilant about reporting this up the chain, but even that did nothing other than words of sympathy. No one reached out, no one called, no one responded to any specific issues, or provided any update on the status or timeline for the repair.

If this was an online chop shop, I would say "you get what you pay for." But given how this store bills itself, how much they charge for the product, the treatment of their customers is absolutely abysmal. I envy those who had a good experience with Brandon or the Shade Store; I wish I could say the same. In addition to damaging my walls, the lack of communication, complete silence cost me thousands of dollars and countless hours of time chasing down anyone for an answer when the responsible thing would be to simply check in on your customer who was wronged and reassure them about the correction.

It was the worst experience ever. No support or care from the team

This is beyond unacceptable. We had a huge install at our property in Laguna beach. The shades started off great but one has failed. Trying to get in touch with the shade store to have someone come to fix it has been horrendous. We have called 5 times, sent 6 emails. Next step is actually going into the store. This has got to be the worst customer service I’ve experienced for a while. NOT DO USE THIS COMPANY.

terrible customer services.... avoid this company. I'v been trying for months to have them fix a blind. The product quality is also poor

absolutely non-existent customer service. AVOID LIKE THE PLAGUE!!! I spent 1000's of dollars on shades and went into the shade store to ask how to clean them because I was so worried about ruining them. I was told to "Use a magic eraser. Lightly wet and use". It RUINED my shades. They sent a person out who told me they needed to be replaced and the magic eraser should have been dry... again... never told that.

Customer service has ignored emails and multiple calls. Absolutely disgusting!!!

Very poor after care and customer services. One of my blinds was faulty. It’s been almost 4 months and still no replacement.

I’m not sure why people aren’t satisfied with this place but I had a great experience with Janet from the Boca Raton, Florida location. Very professional, very helpful, and very accommodating. They are also very quick at responding to any questions I might have so I highly recommend.

We had a fantastic experience purchasing our new roller shades from Lisa Smith at The Shade Store in Newport Beach. The store is well-stocked with a great selection, making it easy to find the perfect fit for our home. Lisa was incredibly helpful, knowledgeable, and low-key—no pressure, just great advice. She sent us home with plenty of samples to try, ensuring we made the right choice. The entire process from selection to purchase, was seamless, and the installation flawless. We couldn’t be happier with the result and are now customers for live.