The Savanna Bewertungen 

581
•
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

How happy was I to finally find a miniature bottle of Amarula! More so as it is a gift for a special occasion. I waited longer than anticipated for delivery but Royal Mail was at fault not Savanna. Fa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

Mrs Balls chutney greatly recieved, at a good delivery time and packaging. However, Not all items ordered were delivered due to their system not being updated that the item was actually out of stock.... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Lebensmittelhändler
  2. Delikatessengeschäft
  3. Frischemarkt
  4. Lieferant von Fleischprodukten
  5. Südafrikanisches Restaurant
  6. Weinhandlung

Vom Unternehmen geschrieben

The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

581 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 97 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.2

Alle Bewertungen

(581)

239 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

New delivery partner has let Savanna…

New delivery partner has let Savanna down. My order of fresh meat arrived a day late in hot weather. Basically cooked in the box. This is the second time. Disappointed.

15. August 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Sudeshan,

Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused by the delayed delivery.

We believe that we have now resolved this matter for you. Please do not hesitate to contact us via email if you have any further queries or concerns.

While the delivery process itself is handled by our courier partner and is outside of our direct control, we will always do our best to assist and resolve any issues that are within our control.

Kind regards,
The Savanna Team

Bewertet mit 1 von 5 Sternen

Ordered case of 6 castle lagers and…

Ordered case of 6 castle lagers and paid for them but was only delivered a single bottle. Multiple emails sent no reply. Shoddy customer service don’t use.

8. August 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Susan,

Thank you for letting us know, and please accept our sincere apologies for the breakage in transit and the inconvenience caused.

We believe we have now resolved this matter for you. If you have any further concerns or comments, please don’t hesitate to contact us via email.

Kind regards,
The Savanna Team

Bewertet mit 5 von 5 Sternen

Savanna order

My order arrived very securely packed and delivered in a timely manner. Was kept up to date about the delivery of my products. Very happy with the whole procedure. Will definitely be ordering again.

13. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The Provita was not in the parcel I…

The Provita was not in the parcel I only got the Tennis biscuits please refund me for the Provita or send them to me

8. August 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello cecilia,

It is nice to hear from you again.
Thank you for bringing this to our attention, and please accept our apologies for the missing Provita.

Please reach out to us at customerservice@thesavanna.co.uk so we can look into this for you and arrange either a refund.

Kind regards,
The Savanna Team

Bewertet mit 2 von 5 Sternen

Appalling customer service.

Appalling customer service.. phoned up the store to tell them that more than half of my gem squash has arrived yellow and overripe and most probably won’t be very edible, only to be told that they don’t deal with customer complaints, and that I have to call the warehouse where nobody seems to care answering a phone!! Very disappointing since I was looking forward to nice fresh gem squash I remember back in South Africa. Won’t order anything from this place again!

12. August 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Wouter,

Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.

We understand how disappointing it must have been to receive gem squash that was not in the condition you expected, especially when you were looking forward to enjoying a taste of home.

Our Customer Service team handles complaints most effectively via email, as this allows us to properly investigate the issue and liaise with the relevant teams where necessary.

Please email us at customerservice@thesavanna.co.uk with the details of the issue, and we will be happy to look into this and work towards resolving it for you.

Kind regards,
The Savanna Team

Bewertet mit 1 von 5 Sternen

Very Disappointing Service

Made a large order well in advance of our wedding. Became evident in the days leading up to it the order had been prepared at the time and completely forgotten about. Despite being told at the time of booking that we had free delivery, we had to go and pick it up ourselves, only to discover part of the order was out of date. Although we did eventually receive in-date versions of the products, this was only after we challenged this ourselves twice and were already down in terms of lost time and money from having to chase this up and drive to go and collect it the day before our wedding. No accountability was taken by the staff who repeatedly passed the buck and blamed nameless/faceless others and no compensation was offered.

7. August 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Chester,

Thank you for bringing this to our attention, and please accept our sincere apologies for the disappointing experience you had with your order.

We are very sorry that you had to spend additional time and money chasing the order and collecting it yourself, particularly so close to your wedding. We completely understand how frustrating and stressful this must have been.

We will be in communication with you via email to address the matter and work towards resolving it for you.

Kind regards,
The Savanna Team

Bewertet mit 4 von 5 Sternen

Pronutro disappointed

Very happy with everything I have bought so far just the last order I ordered Pronutro and it was really not nice. The C breakfast had a smell and it was not nice at all. Not too sure if the recipe has changed but it was awful. I actually threw it in the bin. Otherwise Savana is excellent.

24. Juli 2026
Bewertung ohne vorherige Einladung
The Savanna-Logo

Antwort von The Savanna

Hello Charmaine,

Thank you for your feedback, and please accept our sincere apologies regarding the ProNutro.

We have investigated the matter with the ProNutro and are sorry to hear that the product you received was not up to the standard you expected.

We truly appreciate your continued support and are glad to hear that you have otherwise been happy with your purchases from The Savanna.

Kind regards,
The Savanna Team

Bewertet mit 5 von 5 Sternen

I’ve been ordering from The Savanna…

I’ve been ordering from The Savanna online as there’s no shop near me, and the service has been excellent. The website is easy to use, delivery is reliable, and they stock all the South African favourites I miss. It’s also been lovely introducing my British‑born husband to these flavours — he’s really enjoying sharing the taste of my home.

8. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered online after a really good…

Ordered online after a really good experience with the young lad in Waterloo shop. Delicious beef sticks and will be using this company from hence forth for all my biltong and Braai needs :)

6. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen
The Savanna-Logo

Antwort von The Savanna

Hello Paul,

We sincerely apologize that the droëwors was too wet and did not meet your expectations.

Thank you for bringing this to our attention. Please keep an eye on your inbox, as we have contacted you directly so that we can look into this and resolve it for you.

Kind regards,
The Savanna Team

Bewertet mit 5 von 5 Sternen

The number of people that I know who…

The number of people that I know who love Savanna dry cider is endless! To be able to find it was fantastic. Not only that....I'm not a cider drinker, but tried it, and loved it. I really hope you keep on making it possible to purchase. It's gorgeous!

27. Juli 2026

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