i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We chose The Savanna based on excellent product and care it appeared to offer. We have not been disappointed! They kept us regularly well informed of the progress of the delivery upto its arrival and... Mehr ansehen
How happy was I to finally find a miniature bottle of Amarula! More so as it is a gift for a special occasion. I waited longer than anticipated for delivery but Royal Mail was at fault not Savanna. Fa... Mehr ansehen
Unternehmen hat geantwortet
Mrs Balls chutney greatly recieved, at a good delivery time and packaging. However, Not all items ordered were delivered due to their system not being updated that the item was actually out of stock.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Lebensmittelhändler
- Delikatessengeschäft
- Frischemarkt
- Lieferant von Fleischprodukten
- Südafrikanisches Restaurant
- Weinhandlung
Vom Unternehmen geschrieben
The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk
Kontaktinformationen
55-59 Weir Road, SW19 8UG, Wimbledon , Vereinigtes Königreich
- 0208 549 6000
- media@thesavanna.co.uk
- thesavanna.co.uk
4.2
Gut
581 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fantastic ribs
Fantastic ribs! Great packaging and delivery time!
4. September 2026
Bewertung ohne vorherige Einladung
Only half of my order arrived
My original review is below, written on 3/9/26, referring to an order from 27/8/26. It prompted a rapid response from Savanna .... a whole lot faster that their Customer Services Team's response! Another week on (8/9/26), and still no meat. An email from Charles was full of apologies and assurances that he had "personally escalated" the order. Two days later, still no acknowledgement that it has even been dispatched. Two weeks on from placing the order - NOTHING, except a voucher for 15% discount should I be stupid enough to use them again.
Only half of my order arrived. Contacted by email, but just an auto reply. Several more emails ha e been ignored. Tried phoning - selected Option for Customer Service, but no answer. Call went to voicemail, but unable to leave message as voicemail box is full. Presumably with other complaints?
Customer Services team seem to have vanished ... as has my order. Maybe they've stopped trading?
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von The Savanna
Hello Mr Cooke,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
It seems you have unfortunately caught us during an exceptionally busy period, and we are sorry that this has resulted in delays in responding to your emails and calls. We completely understand how concerning this must be when you have only received part of your order.
Please email us at customerservice@thesavanna.co.za with your order details so we can look into this for you. We would really like the opportunity to make this right.
Kind regards,
The Savanna Team
Best beef jerky I’ve ever tasted
Best beef jerky I’ve ever tasted, miles above any others I’ve tried. Love it.
3. September 2026
Bewertung ohne vorherige Einladung
Beautiful fresh gem squash
Beautiful fresh gem squash. Packed with care and delivered on time. Will definitely be exploring more SA goodies in the shop
2. September 2026
Bewertung ohne vorherige Einladung
We have been a family of fairly regular…
We have been a family of fairly regular customers over many years and appreciate the opportunity that Savanna provides for us to enjoy SA products. However, the last few orders of our favourite Chilli Bites have proved to be disappointing, as a significant proportion of the meat sticks are very sinewy and difficult to chew, so much so that we have thrown away some of the totally inedible ones. This is most disappointing and a waste of expensive meat; and makes us hesitant to order more of the same.
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Savanna
Hello Robin and Janice,
Thank you for your feedback and for being a loyal customer of The Savanna over the years. We’re very sorry to hear that your recent Chilli Bites have been disappointing, particularly with the meat being overly sinewy and difficult to chew.
Please accept our sincere apologies for the inconvenience and waste caused. We would really like the opportunity to address this matter for you and investigate what may have happened with the recent batches.
Please email us at customerservice@thesavanna.co.za with your order details so that we can look into this further and assist you.
Kind regards,
The Savanna Team
Also super efficient and arrives…
Also super efficient and arrives promptly
2. September 2026
Bewertung ohne vorherige Einladung
The boerewors was well packed but not…
The boerewors was well packed but not very cold so that needs to be improved, the gems were perfect and we are enjoying them with the wors on braais.
Price was ok, communication and delivery good. If the wors was colder more frosty instead of Luke warm I’d be very happy.
The farm wors I feel had too much starch but we will see what the rest is like very soon.
Thank you
25. August 2026
Would prefer faster delivery
Would prefer faster delivery. Biltong good. Dry wors to much vinegar
25. August 2026
Brilliant service
Brilliant service, packaged to perfection, borovos was absolutely delicious, the biltong was amazing. Hello savana I will shop again 🔥🔥
25. August 2026
Perfect quality products with super…
Perfect quality products with super quick and safe delivery at a fair price as usual.
25. August 2026
Great choice of SA products
I placed my order on the Wednesday and was hoping for weekend delivery. They only despatched on the Friday but because I said it was urgent (was having a braai after the rugby!!) it arrived 9:30am Saturday morning. Great products. The thin wors was really good as was the biltong with a little fat. Our friends were asking where we bought it from so you will have another customer soon! Thanks, Licille and team :)
1. August 2026
Bewertung ohne vorherige Einladung
Incredible responsive customer service
Incredible responsive customer service. Best quality meat products as well. Well packaged. Highly recommend
28. August 2026
Bewertung ohne vorherige Einladung
I problem solved ….
I have been dealing with Savanna for a while now. I am so impressed at the wonderful service and understanding I received from them recently. I had a problem with an order and contacted them immediately. My problem was taken very seriously and my order sorted and resent to me. Wonderful service, friendly people and very caring. Well done Savanna definitely going yo carry on dealing with you. Thanks
29. August 2026
Bewertung ohne vorherige Einladung
I bought items and it took more than 7…
I bought items and it took more than 7 days to be delivered. It was for special occasion and the occasion passed before items could be delivered. The items are legit and precisely what I needed but their service is just bellow the line.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Savanna
Hello Uasutua,
Thank you for your feedback. We’re pleased to hear that the products were exactly what you needed, but we sincerely apologize for the delay in receiving your order.
We understand how disappointing this must have been, especially as the order was intended for a special occasion and unfortunately arrived after the occasion had passed.
Please email us at customerservice@thesavanna.co.za so we can look into the delivery and see how we can assist you further.
Kind regards,
The Savanna Team
The packaging was exelent
The packaging was exelent.
Have yet to try the goods!
27. August 2026
Bewertung ohne vorherige Einladung
Delivered within the time stipulated
Delivered within the time stipulated, competative prices. The droe wors is a little bit wet a bit drier would be great
27. August 2026
Bewertung ohne vorherige Einladung
OMG today
OMG today
I made boerewors and Squassie with knob of butter for lunch fom Savanna, I really enjoyed it so much I will order again soon.
I am from Cape Town, have been here 30yrs.I really miss everything RSA, so glad I found you Savanna
27. August 2026
Bewertung ohne vorherige Einladung
I'm really upset 😡
I'm really upset 😡. Received the gems today. Yellow an
D look old and iv seen bigger apples. The last time I order from here.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von The Savanna
Hello Fiona,
Thank you for your feedback, and please accept our sincere apologies that the gem squash you received did not meet your expectations.
We understand your disappointment, particularly as you were expecting the fresh, dark-green gem squash shown in our images. Please note that the current gem squash is fresh and recently harvested.
However, we take your comments about the size and condition seriously. Please email us at customerservice@thesavanna.co.za with your order details and, if possible, a photo of the gem squash so we can investigate this further and see how we can assist you.
Kind regards,
The Savanna Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.