We recently purchased an ottoman bed online and the quality is great, it’s a sturdy and good-looking bed! No complaints over quality at all. Only snagging points is that sometimes the instructions wer... Mehr ansehen
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Das sagen Bewerter
Placed a custom order with this great company, they were supportive and considerate of my needs. They completed the order 2 weeks earlier and the bed was exceptionally shipped overseas. Huge thanks... Mehr ansehen
There was a problem with the order - a piece was delivered with the holes drilled in the wrong place. This was rectified very quickly and I got o speak to a person straight away. I was very impressed... Mehr ansehen
I was looking for a bed for a long time and decided to buy a handmade British one. In 8 years, I haven't met a company like this. When a minor issue came up, they instantly delivered the needed part a... Mehr ansehen
Unternehmensdetails
- Bettenfachgeschäft
- auch in
- Matratzengeschäft
- Möbelbauer
- Möbelgeschäft
- Möbelhersteller
- Schlafzimmermöbelgeschäft
Über The Oak Bed Store
Vom Unternehmen geschrieben
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Kontaktinformationen
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Vereinigtes Königreich
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4.8
Hervorragend
2808 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 86 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Smooth process
Good communication,good information regarding delivery, happy with the product (cheval mirror)
19. Mai 2026
Antwort von The Oak Bed Store
Hi Elizabeth,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear you were happy with the communication and delivery updates, and that you’re pleased with your cheval mirror.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
The sample I ordered never arrived.
2. Juni 2026
Antwort von The Oak Bed Store
Hi Carol,
We're very sorry to hear that your sample didn't arrive, and thank you for making us aware.
As soon as we became aware of the issue, we looked into the tracking and found that, although your sample was dispatched promptly, it unfortunately appears to have been lost within Royal Mail's network before it could be scanned.
I've since contacted you directly to explain what happened and to apologise. I'm pleased to confirm that a replacement sample has now been issued, and I can see that it has been successfully delivered.
As a small family-run business, we genuinely care about our customers and always do our best to resolve any issues as quickly as possible. We're sorry again for the inconvenience caused and appreciate your patience.
Kind regards,
Georgie
The Oak Bed Store
Great customer service
The customer service team contacted me and tried their best to accommodate my urgent delivery request. Special mention to Georgie!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear we were able to help accommodate your urgent delivery request and get everything sorted for you.
A special thank you for the mention as well — it really means a lot.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
10/10 faultless company
I ordered a bed on the Friday night (they are closed over the weekend) and I messaged customer services asking if it could be dispatched quickly as I was without a bed and i recieved a prompt response from Georgie - a week later the bed was in my living room! Unfortunately the fittings and middle legs were missing (I purchased fitting from Amazon) and informed Georgie of this and the response was outstanding. If you deal with Georgie youll be blown away by the professional, caring and understanding attitude she has!
The bed is amazing quality and well worth the price, the customer service is a 10/10 and the prices are great. You will not be disappointed
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Oak Bed Store
Hi Vicky,
Thank you so much for your lovely feedback — I really appreciate it. I’m so glad I was able to help get the delivery sorted quickly for you.
I’m really sorry again that some of the fittings and middle legs were missing, but I’m pleased we were able to quickly get that resolved for you.
It’s great to hear you’re happy with the bed and that everything came together in the end.
Thanks again for taking the time to share your experience.
Kind regards,
Georgie
The Oak Bed Store
Beautiful oak bed and bedside table
Beautiful oak bed and bedside table, son is very pleased. Great communication
1. Juni 2026
Antwort von The Oak Bed Store
Hi Cerys,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you and you’re son are happy with your Goodwood bed frame and Style 1 bedside tables.
It’s also great to hear you found our communication helpful throughout.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I ordered a white wooden ottoman bed…
I ordered a white wooden ottoman bed thinking I would get quality.
I could not believe the state of the bed on delivery! 1 box was all dented and ripped. The bed had paintwork not finished. Scratches and dints on the headboard piece and the bottom of the feet were mouldy!
Customer service were great and I was refunded but completely put me off buying from here again.
31. Mai 2026
Antwort von The Oak Bed Store
Hi Liz,
Thank you for taking the time to leave your review.
After reviewing the photographs you provided, and again once the bed had been returned to our warehouse, we can completely understand why you chose to return the product.
We could see that one of the boxes was in very poor condition. Please be assured that it did not leave our warehouse in that state, and unfortunately this appears to have been caused during transit. We will be raising this with our courier, as the condition of the packaging was simply not acceptable.
We also reviewed the imperfections you highlighted on the bed itself. We identified a number of paintwork issues, predominantly on the internal sections of the bed, including the inside of the headboard and the underside of the headboard frame, along with the other cosmetic imperfections you pointed out. We have forwarded all of this feedback, together with the photographs, to our factory so they can investigate and improve their quality control.
With regard to the marks on the bottom of the headboard legs, which you believed to be mould, after inspecting the returned bed we can confirm that this was not mould. The marks were caused during the manufacturing process where the timber had been cut, exposing the natural grain of the wood. However, we completely understand why this caused concern, and appreciate you bringing it to our attention.
Finally, thank you very much for your kind words about our customer service. I'm really pleased that my colleague Georgie was able to resolve the matter swiftly and professionally, and I'll be sure to pass your comments on to her.
Whilst we're sorry this experience has put you off purchasing from us again, we do genuinely appreciate your feedback, as it helps us improve both our products and our service.
Kind regards,
Aaron
The Oak Bed Store
Bed was exactly what I was looking for…
Bed was exactly what I was looking for and easy to put together. What more could I want.
31. Mai 2026
Antwort von The Oak Bed Store
Hi Mike,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear your Kensington bed frame was exactly what you were looking for and that you found it easy to put together.
It’s great to know you’re happy with everything — what more could you want indeed 😊
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
They went above and beyond to make sure…
They went above and beyond to make sure I had the right bed and mattress. Looking forward to delivery in July.
31. Mai 2026
Antwort von The Oak Bed Store
Hi Alison,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re so pleased to hear you felt well looked after and that we were able to help you find the right bed and mattress.
We’re really looking forward to getting everything delivered for you in July.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I am happy with the Service excellent…
I am happy with the Service excellent the mattress is 🤩
26. Mai 2026
Antwort von The Oak Bed Store
Hi Pashtun,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the service and that you’re enjoying your Flow Pocket 1200 mattress 🤩
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Lovely well made beds
Lovely well made beds, high quality construction. And really clear instructions for putting together.
26. Mai 2026
Antwort von The Oak Bed Store
Hi Elizabeth,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with your Heywood guest bed and that you’re pleased with the quality and construction.
It’s also great to know the instructions were clear and made assembly straightforward.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Excellent service
Excellent service. The oak guest bed is perfect. Would highly recommend.
26. Mai 2026
Antwort von The Oak Bed Store
Hi Jill,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re pleased with your Guest Bed and that everything was perfect for you.
It’s great to hear you’d highly recommend us, that really means a lot.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I wrote to the company on my issues and…
I wrote to the company on my issues and the response has been poor on one and none on the damages on the bed.
26. Mai 2026
Antwort von The Oak Bed Store
Hi Varsha,
Thank you for your review.
We are sorry to hear that you feel this way.
Having reviewed our records, we can see that you emailed us on 10th June at 1:18pm regarding the issues you had experienced. We replied the same day at 1:39pm, just 21 minutes later, requesting further information so that we could investigate and assist you.
In your email, you advised that there was a dent in the metal base. To assess this properly and determine the most appropriate resolution, we requested photographs of the damage. Unfortunately, we have not received a response to that request, nor have any photographs been provided.
You also mentioned that two screws and two wooden sticks were missing. As ottoman beds contain a large number of different bolts, fittings and components, we provided the assembly instructions and hardware list and asked for clarification regarding the specific parts you believed were missing. Unfortunately, simply referring to “two screws” and “two sticks” does not allow us to identify the components in question, particularly as there are multiple types of fixings included and no parts listed as “sticks” within the hardware inventory.
We are always committed to resolving any issues our customers experience and, as demonstrated by our response within 21 minutes of receiving your email, we endeavour to provide prompt support whenever assistance is required. However, in order for us to investigate and provide an appropriate solution, we do require the requested information.
Please reply to our previous email with photographs of the dent and details of the specific components you believe are missing, and we will be more than happy to continue assisting you.
Kind regards,
Aaron
The Oak Bed Store
A great service from start to finish
A great service from start to finish. Support team get in providing updates. We had to change our delivery date and they helped us do all the bits, keeping us informed all the way through to the frame arrived.
26. Mai 2026
Antwort von The Oak Bed Store
Hi Paul,
Thank you so much for taking the time to leave a review — we really appreciate it. We’re delighted to hear you had a great experience from start to finish and that we were able to assist with updating your delivery date and keep you informed throughout.
It’s great to know everything went smoothly, and you are happy with your Trafalgar bed frame!
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
On time and polite delivery driver who…
On time and polite delivery driver who was helpful
9. Mai 2026
Antwort von The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear the delivery arrived on time and that the driver was polite and helpful.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Great price and very helpful customer service…
Great price and very helpful customer service. When it came to putting the bed together the instructions were very clear and the quality of construction was very good, there was even extra hardware included in case I lost anything!
The two blokes who delivered it could have been a bit friendlier and easier to communicate with when they got lost on the way to the house - hence the one star knocked off.
9. Mai 2026
Antwort von The Oak Bed Store
Hi Gary,
Thank you for taking the time to leave such a detailed review, and we're really pleased to hear you're happy with your Trafalgar bed frame, the price, and the customer service. It's great to know the instructions were clear and that you were impressed with the quality and the extra hardware provided.
We're sorry to hear the delivery experience wasn't quite as smooth as it should have been on the day. Our deliveries are handled by a third-party courier, but we will certainly pass your feedback on to them so it can be reviewed, as we always aim to provide a friendly and straightforward experience from start to finish.
We really appreciate your feedback and hope you're enjoying your new bed.
Best wishes,
Georgie
The Oak Bed Store
Antwort von The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the quality, delivery, instructions, and ease of build.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Great service and customer support and…
Great service and customer support and product just what we needed
8. Mai 2026
Antwort von The Oak Bed Store
Thank you so much for your review, we really appreciate your fantastic feedback!
Kind regards,
Georgie
The Oak Bed Store
Boston off white king size bedPleased with our purchase
Pleased with our purchase. A nice solid bed which was easy to construct.
I was able to contact the company for updates on delivery and Georgia was very helpful.
12. Juni 2026
Antwort von The Oak Bed Store
Thank you so much for taking the time to leave a review — we really appreciate it. We’re delighted to hear you’re pleased with your Boston bed frame and that you found it solid and easy to construct.
It was also lovely to be able to help with your delivery updates, and I’m really glad everything went smoothly for you.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Damaged part of bed replaced within a…
Damaged part of bed replaced within a few days. Delivery guys made sure replacement was ok and took damaged part away with them in the packaging.
21. Mai 2026
Antwort von The Oak Bed Store
Hi Joan,
Thank you for taking the time to leave us a review — we really appreciate it. We’re sorry again that a part arrived damaged, although this can occasionally happen in transit despite our best efforts to package everything securely.
We’re really pleased we were able to get a replacement out to you quickly and that everything was sorted within a few days.
It’s also great to hear the delivery team made sure everything was okay with the replacement and took the damaged part away for you — we’ll be sure to pass your kind feedback on to them.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Efficient excellent service
19. Mai 2026
Antwort von The Oak Bed Store
Thanks so much for your 5 star review Karen, we really appreciate your feedback!
Kind regards,
Georgie
The Oak Bed Store
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