The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The items ordered arrived really quickly and they are absolutely beautiful, presented in quality solid gift boxes. My Mum is going to love them.
Unternehmen hat geantwortet
Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Mehr ansehen
Unternehmen hat geantwortet
J’ai commandé une bague de fiançailles depuis l’étranger. Elle est très belle mais avait malheureusement un défaut au niveau du halo qui n’aurait pas dû passer leur contrôle qualité. Lorsque je leur a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Kontaktinformationen
Vereinigtes Königreich
- 03300102010
- info@thefinejewellerycompany.com
- thefinejewellerycompany.com
4.7
Hervorragend
3325 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Delighted!!!
The item I purchased was exactly as shown on line. Beautiful quality earrings at a very reasonable price.
10. Februar 2026
Ordered a gold chain for an important…
Ordered a gold chain for an important birthday on the 6th of February. It didn't arrive. On the 8th I emailed and received a prompt call back (at this point, I'm thinking excellent customer service). The lady i spoke to said the order had been made, paid for but hadn't been sent to the 'warehouse/dispatch team'. She would confirm the stock and call me back. It's now the 11th, and i still have no item, no call back and no idea what is going on. I ordered this item in plenty of time to arrive for the birthday, to take away with me to gift to my wife. I called today, and was sent to an 'offsite reception' who couldn't provide any details, and simply said they could take my details and arrange a call back. Given the experience I've already had, i have no faith in that. The item isn't super expensive, around £430, but it is important. This was a first-time purchase, and I cannot recommend. I hope this review gets read and someone reaches out to help. I had wanted to put a positive post on social media; with a large following it would have benefitted us all. I cannot do that now (fortunately for the company i don't do negative posts on my social, world is crap enough already - but I will and have posted this honest review on Trustpilot. Do better, and start by making this right.
The gold value of the item by weight is around £100, so with margins as high as they have, excellent customer service should be easy.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Fine Jewellery Company
Hi Lee,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear that your experience with the order was a disappointing one. Although this order was placed prior to the current ownership of The Fine Jewellery Company, I have still looked into the matter further and can see the parcel was delivered on the 12th via Royal Mail.
I completely understand how frustrating delays and lack of communication can be from a customer perspective, and I am sorry for the experience you had at the time.
Customer experience remains extremely important to us and we genuinely appreciate you taking the time to share your feedback.
Kind regards,
Chaya
The Fine Jewellery Company
Ladies Sterling Silver Bracelet
Bought a silver bracelet for my wife for Valentines day. Excellent services, fast delivery, very reasonable prices.
Thank you, will order again.
11. Februar 2026
Bewertung ohne vorherige Einladung
Good value and good service
7. Februar 2026
Very nice little earings.
Very nice little earings.
In fact, I'm just about to order another pair! Good quick delivery and good communication. Recommended.
27. Januar 2026
So easy to purchase lovely jewelry
Was very easy to order online. The ring was the correct size and looked exactly like the picture. Came shipped in a gift box the next day. Very pleased with it! Will likely make a future purchase.
29. Januar 2026
Slow refund
Pearl earrings returned and refunded.
Pearl bracelet returned as very difficult clasp and not worth the money £148.50
Awaiting refund on card
27. Januar 2026
What an amazing service
What an amazing service
Secure free delivery and my ring is beautiful. So pleased with it
23. Januar 2026
Amazing customer service and perfect…
Amazing customer service and perfect white gold chain. A very happy customer!
23. Dezember 2025
I bought a gold bracelet from this…
I bought a gold bracelet from this company, and the service was absolutely outstanding. I’ll definitely buy from them again—thank you, highly recommend!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Lovely jewellery and quick delivery
Lovely jewellery and quick delivery
Great service overall
27. Dezember 2025
Quick and easy return process
Unfortunately the earings I ordered didn't suit but the returns process was quick and easy
26. Dezember 2025
The purchase of my gift was very…
The purchase of my gift was very straight forward and without issue. I was told the ear rings would be despatched for 24 hour special delivery via Royal Mail. I received zero confirmation from The Fine Jewellery Company of my item being packaged/dispatched. This did worry me as .my purchase was not insignificant (£2k)
Royal Mail notified me the following morning to confirm the expected delivery.
When my package was delivered, the presentation of it was totally underwhelming. They where merely placed in a jiffy bag. The ear rings are beautiful but came with no verification of the product. Though I do not doubt the quality of them. There was no gift bag or anything at all to make me feel like a special or valued customer.
This has left me underwhelmed with my overall experience.
24. Dezember 2025
Ordering was simple
Ordering was simple. Updates were few and far between. I did contact them for an update and received a response (despite giving my order number) to, basically, logn in and look for myself (obviously not in those words).
Now, I get that, however, iI couldn't see a delivery date, its was nearly £300 necklace and I wanted to ensure someone would be here.
I did received an update after it was delivered to state "we can see its been delivered now"
Customer service is lacking in my experience.
Necklace was lovely, nicely packaged in a sweet box.
30. Dezember 2025
Fast delivery and no hassle with the…
Fast delivery and no hassle with the order I placed
30. Dezember 2025
Good customer service
I actually phoned the company with a question about a product. Very helpful lady who gave great advice re: what was best option to order. Delivery after placing the order was prompt and item well packaged.
27. Dezember 2025
Lovely cross
Lovely cross, well mavchined. Price was very reasonable. Delivered well in time for my wife's birthday.
12. Dezember 2025
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