The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The items ordered arrived really quickly and they are absolutely beautiful, presented in quality solid gift boxes. My Mum is going to love them.
Unternehmen hat geantwortet
Such a lovely white gold necklace with a Peridot stone looks so beautiful. Delivery was amazing I ordered Thursday night it was delivered Friday quicker than going to the shops. Highley recommended c... Mehr ansehen
Unternehmen hat geantwortet
J’ai commandé une bague de fiançailles depuis l’étranger. Elle est très belle mais avait malheureusement un défaut au niveau du halo qui n’aurait pas dû passer leur contrôle qualité. Lorsque je leur a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Kontaktinformationen
Vereinigtes Königreich
- 03300102010
- info@thefinejewellerycompany.com
- thefinejewellerycompany.com
4.7
Hervorragend
3325 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Fine Jewellery Company
Thank you so much, Mary, it's great to hear you found everything you needed and that the delivery went smoothly.
Kind regards,
Chaya
The Fine Jewellery Company
Ordered earrings fantastic price super…
Ordered earrings fantastic price super quick delivery excellent choice easy site to navigate.
20. Juli 2026
Antwort von The Fine Jewellery Company
Thank you for your lovely review.
It means so much to our small team to receive feedback like yours. We really appreciate your support and hope to welcome you back again in the future.
Kind regards,
Chaya
Do not buy off this company bought a…
Do not buy off this company bought a diamond and gold cross pendant fake it is turned black the gold joke of a company
21. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von The Fine Jewellery Company
Hi Heather, We're sorry to read your review. We have no record of you contacting us regarding this issue, so we've never had the opportunity to investigate or assist.
We also note that every review on your profile is one star, making it difficult for us to understand whether this review reflects a genuine attempt to resolve an issue.
Should you wish to discuss your concerns, you're welcome to contact us directly and we'll be happy to look into them.
Kind regards,
Chaya
The Fine Jewellery Company
Antwort von The Fine Jewellery Company
Hi Grant,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with both the quality of your jewellery and the service you received.
We appreciate your feedback regarding the price as well, and we hope to have the opportunity to welcome you back again in the future.
Kind regards,
Chaya
Antwort von The Fine Jewellery Company
Hi Clare,
Thank you so much for your lovely review. We're delighted to hear your order arrived so quickly and that you were pleased with the quality of your jewellery.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Chaya
Antwort von The Fine Jewellery Company
Thank you, Vanessa, comments like this make our day, and we're so glad they arrived exactly as you hoped.
Kind regards,
Chaya
The Fine Jewellery Company
Just the ticket
Very well packaged and the item was brilliant. Would recommend to anyone. Also had a complimentary necklace.
Thank you.
13. Juli 2026
Antwort von The Fine Jewellery Company
Thank you so much for such a lovely review, we're really glad the packaging and the piece itself lived up to expectations. It means a lot that you'd recommend us.
Kind regards,
Chaya
The Fine Jewellery Company
Great jewellery
Great company! I have been buying some jewellery from them for a while and lately they did me a huge favour with one of my jewellery purchases which I am very grateful for.
I cannot recommend this jewellery business enough! 💚
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von The Fine Jewellery Company
Hi Inga,
Thank you so much for your lovely review. It was a pleasure helping you, and your kind words really do mean a lot to us.
Kind regards,
Chaya
The Fine Jewellery Company
Antwort von The Fine Jewellery Company
Hi Ruth,
Thank you for taking the time to leave such a kind review.
It was a pleasure helping you, and we're delighted to hear you were happy with the service you received.
Kind regards,
Chaya
The Fine Jewellery Company
The product was delivered on time
The product was delivered on time, in good condition and matches the advertised description. In summary it is what I wanted when I wanted it, at a good price. You can ask little more from a supplier. Well Done.
3. Juli 2026
Antwort von The Fine Jewellery Company
Hi Philip,
Thank you so much for your kind review.
It really means a lot to us, and we hope you're delighted with your purchase.
We look forward to welcoming you back again in the future.
Kind regards,
Chaya
Brilliant staff excellent service &…
Brilliant staff excellent service & great delivery. Would highly recommend to anyone 👍🏼
17. Juni 2026
Antwort von The Fine Jewellery Company
Hi Grant,
Thank you for the lovely review. I'm so pleased everything arrived safely and that you were happy with the service.
Chaya
Excellent service and the quality of…
Excellent service and the quality of the work, outstanding
3. Juni 2026
Antwort von The Fine Jewellery Company
Hi Mark,
Thank you very much for your review.
We’re delighted to hear you were pleased with both the jewellery and the service you received. Your feedback is hugely appreciated and we hope to welcome you back again in the future.
Kind regards,
Chaya
Placing my order was fast and…
Placing my order was fast and straightforward, and delivery was impressively quick. The jewellery was of excellent quality, and I’m very pleased with my purchase.
11. Mai 2026
Antwort von The Fine Jewellery Company
Thank you, Clifford. So pleased to hear you had a smooth experience and are happy with your purchase. We really appreciate the feedback.
No goods. No refund. Where is my £730??
Edit: I did receive my refund pretty quickly following this negative review!
And was later offered a discount on later purchases
I will not be pursuing these purchases, but thanks for the offer....
I recently ordered a pendant for my mother's 80th birthday anticipating a one day delivery.
I placed my order after 3pm on the Monday expecting delivery Wednesday.
I checked on Tuesday and my order appeared closed and refunded. Thinking this was an error on my part due to an incorrect billing address i called the company and was assured of a call back. No call back so I placed a new order correcting the billing address. This was again closed and refunded with no explanation.
I then called and was told I would get an urgent call back. Over a week later and I am still waiting for both my call back (no one is now answering!) and for the refund of my not insignificant value of £730!!!
If I do not receive this within 24 hours I will be lodging a dispute.
Do not trust this company!!!
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Fine Jewellery Company
Hi Emma,
Thank you for your feedback. I completely understand how frustrating this situation was, particularly given the delays in communication at the time, and I’m very sorry again for the experience you had.
As confirmed previously, both refunds were processed in full and successfully returned via your card provider. This unfortunately took place during a period of transition for the business, which led to some disruption in service and response times.
We did subsequently remain in contact with you directly to ensure the matter was resolved, and as a gesture of goodwill we also offered a discount on a future purchase.
We genuinely appreciate the feedback, as it helps us continue improving both our systems and customer communication moving forward.
Kind regards,
Chaya
The Fine Jewellery Company
Great price for item and incredibly…
Great price for item and incredibly fast delivery. Ordered one day and got it the next. Also very helpful when answering any questions.
20. März 2026
Excellent service highly recommend
The write up for the necklace was detailed and have an exact description of what formed up. Very happy with the delivery of the gift, it turned up the next day and that was after ordering it after lunch the day before. If recommend purchasing from The Gone Jewellery Co to my friends.
10. März 2026
Excellent customer service from Shona
Excellent customer service from Shona, quality of item was incredible. Really beautiful and will enjoy wearing this. Thank you so much 🥰
5. März 2026
Ive ordered of you previously and have…
Ive ordered of you previously and have never had a problem plus its good jewellery
19. Februar 2026
Excellently crafted
Excellently crafted, 1st class quality silver jewellery with genuine stamp at very reasonable price and fast delivery.
Ordered a bracelet for my other half for Valentines day, and she was really happy with that.
Thank you!
14. Februar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.