TheDressOutlet.comBewertungen 

I needed help in ordering a dress and sizing. Customer service Representative Taylor was amazing she helped until the end of my order. Now just wish it comes on time. Thank you! :)

I talked to a woman named, Pam. she was very sweet and helped me make sure my order was processed because i’ve had many issues in the past with other companies so i wanted to make sure my dress was ordered. thank you!

I came across The Dress Outlet website whilst browsing for evening gowns. I wasn't sure if there's delivery to my country which is in South East Asia. So i decided to write in. Surprisingly, the response was very prompt. I placed my order & paid. However i forgot to use the welcome voucher of 15% discount. So i wrote to Tricia again to check if i would still qualify for the discount. I saw an email notification that a refund of the amount of discount gave been credited to me. Thank you so much!! I'm eagerly looking forward to the arrival of the parcel.

I needed a dress for a friend’s daughter’s wedding and was dreading paying a hefty price for something I probably wouldn’t wear again. When I found thedressoutlet.com site I saw a dress I had bought for my own daughter’s wedding for less than half the price I paid. It made me check them out further. I then saw 4 dresses that I really liked and the prices were so good I thought I would take a chance. What I was expecting to pay for one dress was what it cost me for those four. They all came within a week and three were just gorgeous! Excellent quality too. I love them soooo much. One had a flaw and when I notified the company through email late on a Saturday night they responded within an hour. I sent them photos and they sent me a return label shortly after. This company’s customer service was top notch. I can’t say enough about them and am telling all my friends to check them out!

Just ordered my dress from The Dress Outlet. I signed up to get the coupon and had not yet received it so I started the chat and Pam helped me. She was so good with her advice and help. She explained everything to me, was very patient and applied my coupon! Success! I cannot wait to see this dress! One more item checked off the list!!! Thank you Pam!

I have just placed a couple of orders on dressoutlet.com. I am not very techy with online shopping but I got some well needed assistance from Chelsea through the chat. Chelsea also refunded me the 15% first time purchase which I forgot to use at checkout. The immediate assistance for my order placement and guidance is very much appreciated. This order is to Canada so I cannot speak to the delivery promptness and duties/customs etc until I receive the order. Overall I am pleased with the service I have received on this site today. I pray my order comes on time and is as shown on the page. Thank you Chelsea for your assistance.

I just finished working with Taylor, it was a great experience. The patience shown and the way I was treated made me aware that Taylor was a professional.

Save yourself the trouble and get your dress somewhere else. I am a maid of honor for my friend's wedding. I was originally excited to receive my dress. When I got it a huge string inbetween the mesh was still attached and showing. Wanted to return it, very noticeable. THEY TOLD ME TO TAKE A NEEDLE AND PULL IT THOUGH!! It would ruin the mesh completely if I did. Now they won't return it full price nor pay for shipping. They suggested store credit which would be fine but I never wanted to interact with this company again. They are just trying to save a dollar anywhere they can. DO NOT ORDER.... RUN! Not worth the time, energy, or the headache. Do not talk Tricia, you will have a conversation that goes in circles.

Great experience! Excellent customer service and gorgeous dresses.

Received my daughters' dress today-absolutely beautiful-was a little big. I contacted customer service and chatted with Chelsea who walked me through what steps I needed to take to exchange the dress and helped me with the sizing. Wonerful customer service and gorgeous dresses..thank you Dress Outlet

Taylor from Customer Service Is excellent. I ordered the wrong color dress and she fixed it right up for me. I need it for a soon event and I needed Royal Blue! and I accidentally ordered navy. She changed the order for me and made my night! Thank you!!

I purchased a dress online for my daughters wedding from The Dress Outlet.. It was just as in the picture.. Stunning and I received compliment after compliment. It was a perfect fit and I felt amazing in it.. I have just purchased another dress and am looking forward to its arrival 🙂
Jennifer Republic of Ireland 🇮🇪

I'm writing this review PRIOR to knowing if they will do what they said. I've been told that my issue would be resolved. If they do indeed follow through with what was agreed upon, then I can say it told some time, (2 days and three different staff members,) but they did refuse to let the ball be dropped. At this point, I am happy. Two or three weeks from now remains to be seen.

I’m always worried about buying clothes online but The Dress Outlet made it extremely easy. Their customer service is amazing. My size wasn’t available so within an hour I received an email with options of colors that were in my size. I’ll be shopping online with them again!

The team at the dress outlet is amazing. I was hesitant to purchase a designer dress online but after seeing The Dress Outlet listed on the designer's site I went ahead. I was able to easily search size charts and while I ordered a size too big, the exchange policy was simple. I received my exchange within a few days and it is PERFECT. The service I received throughout was what you'd expect from a high end store without the aggravation of being in a store. I will purchase from them in the future and would highly recommend them.

I ordered a pants outfit and was supposed to get a discount. However not being computer savy, I did not see the discount when it gave me the total. I went to chat and spoke to Taylor. She tried to help me and was very patient and courteous. She wanted to take my order and by the time we got to that, the size was no longer available. However I said if I find something else I will ask her to order it for me. I thanked her. Nice to have someone to chat with if problems occur. By the way, I did not like the return policy. I like to get credit back on my credit card. Not store credit.

Terrible experience with this company. My family and I picked out two potential dresses for my grandmother to wear at her funeral. She specifically wanted a salmon gown and we wanted to honor her wish. We made the purchase on Saturday and paid extra for 3 day shipping as it was needed by Wednesday by the funeral home. It arrived on Thursday. The funeral home was willing to work with us but we did find a replacement "just in case" and I reached out to the company to get reimbursed only for the 3 day shipped we paid for. They would not reimburse us. I let them know I wanted to return both and asked for a call tag. No call tags are given AND they charge a 20% re stocking fee... apparently to keep "prices low" .. low being $100 a piece. I will never work with this company again and I hope if you are in a crunch for time you steer clear. Obviously the sizing didnt matter much here but IF the sizes didnt fit I cant imagine paying 20% restocking just to return a dress. absolutely terrible experience during a really tough time in our lives.

I am extremely disappointed in your return policy.

I recently purchased two gowns and kept the R&M Richards dress and returned the Dylan and David dress. Your policy has cost me 20% of the dress payment and I also had to lay out for return shipping of $24. I ordered 8 dresses online from various vendors. Not a single one penalized me in this way. You say it's because this is how you offer low prices? Not true - the same dress is less than $10 more on Amazon. If I'd purchased it there I would have saved the $30 of the $40 dollars I have laid out. I recently recommended you to some friends and have since texted them to not use your site.

Tricia and Leann from customer service were very helpful!