cheesegeek Bewertungen 

Antwort von cheesegeek

17. Aug. 2026

Hello,

Thank you so much for your review, and for your kind words about the cheese!

Our geeks work hard to curate beautifully balanced selections of quality award-winning cheeses, all of which are handmade in small batches by artisan makers, so it's wonderful to know they are being enjoyed.

We completely understand that our products are a bit of a luxury, and we do hope to see you again next time you feel like treating yourself!

Best wishes,
Jen 🤓

Antwort von cheesegeek

18. Aug. 2026

Hello,

Thank you so much for your lovely review - we're really glad to hear you enjoyed the cheese selection!

Our cheeses are lovingly cut, wrapped and packed by hand. We think this makes them feel extra special, but it does mean that human errors can sometimes occur.

We're really grateful for your patience and understanding whilst we worked to resolve to the mistake with your use by dates, and happy we could sort things out for you. Thanks again for bearing with us!

We hope to see you again.

Best wishes,
Jen 🤓

Antwort von cheesegeek

14. Aug. 2026

Hi Peter,

Thank you so much for the 5 stars!

Best wishes,
Jen 🤓

Antwort von cheesegeek

14. Aug. 2026

Hi Bilal,

Your lovely review made our day! Thank you so much for taking the time to leave such kind feedback.

We're very grateful for all of your patience and understanding, and glad that we were able to resolve the delivery issues for you.

We very much hope to see you again soon!

Best wishes,
Jen

Antwort von cheesegeek

10. Aug. 2026

Hi Nadia,

Thanks for taking the time to leave a review. We're really sorry to hear that The Stevie didn't meet your expectations.

We work exclusively with small-scale artisan producers, many of whom make their cheeses by hand and in limited quantities, which is reflected in the price of our products. The exact weights and contents of each box are also clearly listed on the product page, so we're sorry if the portion sizes came as a surprise.

We're particularly sorry to hear the cheese was nearly out of date. Our cheeses should have a minimum of five days' shelf life remaining when they arrive, so this absolutely shouldn't have been the case. As you didn't contact us about this at the time, we weren't aware there was an issue, but we'd be very happy to look into it and put things right.

Please do drop us an email at hello@thecheesegeek.com with the details of the cheese you received, and we'll be very happy to investigate this for you.

Best wishes,
Jen

Antwort von cheesegeek

14. Aug. 2026

Hi Ray,

Thank you so much for the 5 stars! We're so happy to hear you were pleased with the service, and really appreciate your very kind review.

Best wishes,
Jen 🤓

Antwort von cheesegeek

14. Aug. 2026

Hi Lynn,

Thank you so much for your lovely review! We're delighted to hear you were happy with your pur-cheese of The Ultimate. It's truly a special tasting experience, and it's so wonderful to hear you enjoyed it. Anniversaries are exactly the kind of occasion best celebrated with delicious cheese and wine!

We're incredibly sorry again for the packing error with your order, and hope we can deliver a smoother experience next time.

Thank you again for your kind review.

Best wishes,
Jen 🤓

Antwort von cheesegeek

14. Aug. 2026

Hi Leonora,

Thank you so much for your lovely 5 star review! We really appreciate it, and we're so glad to hear you enjoyed the cheese and service.

We hope to see you again!

Best wishes,
Jen 🤓

Antwort von cheesegeek

3. Aug. 2026

Hi Ms Barr,

Thank you so much for your lovely review.

We're very sorry the delivery didn't go to plan, but we're so pleased we were able to put things right. It's wonderful to hear the cheese was enjoyed in the end!

We really appreciate your kind words about our customer service, and we hope to see you again for more cheesy joy.

Best wishes,
Jen 🤓

Antwort von cheesegeek

3. Aug. 2026

Hi Robin,

Thank you for your review, and for giving our subscription a try!

We're so pleased to hear you enjoyed your first box, but we're very sorry to hear about the issue with the blue cheese in your second delivery. That's certainly not the experience we want any of our customers to have.

We really appreciate you bringing it to our attention. We're investigating this with our technical team and will make sure you're looked after.

Best wishes,
Jen 🤓

Antwort von cheesegeek

29. Juli 2026

Hi Joy,

Thanks so much for your lovely review!

We're so glad you felt happy with the service, and delighted to hear your brother-in-law enjoyed his cheesebox.

Thanks so much for the 5 stars - we appreciate it, and hope to see you again!

Best wishes,
Jen 🤓

Antwort von cheesegeek

28. Juli 2026

Hi Lesley,

Thanks so much for taking the time to leave us a review.

I'm sorry to hear the box didn't quite meet your expectations. We appreciate your comments about the portion sizes, and I'm sorry the cheeses had shorter dates than you'd hoped.

I'm sorry for any disappointment caused by the substitution for the complimentary extra cheese, which we unfortunately ran out of sooner than planned.

We really do appreciate you sharing your experience, as feedback like yours helps us improve. Thank you again for giving us a try!

Best wishes,
Jen 🤓

Antwort von cheesegeek

27. Juli 2026

Hi Ryan,

We're sorry to hear that you didn't enjoy the cheeses.

While we're disappointed these weren't to your liking, we'd like to clarify one point. We don't source mass-produced wholesale cheeses and simply repackage them. We work exclusively with independent British artisan cheesemakers, many of whom are small family-run businesses with generations of cheesemaking and farming heritage behind them.

As your purchase was made through Sainsbury's rather than directly from us, we're unfortunately unable to arrange a refund or replacement ourselves. If you're unhappy with the product, we'd encourage you to contact Sainsbury's customer service, who should be able to help.

We're sorry that your experience didn't meet your expectations and appreciate you taking the time to leave your feedback.

Jen
Team cheesegeek

Antwort von cheesegeek

21. Juli 2026

Hi Sharon,

Thanks so much for taking the time to leave a review. We understand how important delivery timing is, especially for special occasions, and we're so sorry your order arrived a day later than planned.

I'm also sorry to hear you were disappointed with the shelf life of your cheeses. Even with the one-day delay, the selection should still have arrived with a minimum of six days' shelf life.

We'd really appreciate the opportunity to look into this further and put things right if something wasn't as expected. If you're happy to, please email us at hello@thecheesegeek.com with the use-by dates from your cheeses, and we'll investigate this for you.

Thank you again for your feedback and for the 3 stars. We really hope we'll have the opportunity to provide you with a five-star experience next time.

Best wishes,
Jen 🤓

Antwort von cheesegeek

22. Juli 2026

Hi Gary,

Aw, thank you for your lovely review - we're so grateful for the 5 stars and super happy you've been enjoying your cheesy deliveries!

Best,
Jen

Antwort von cheesegeek

16. Juli 2026

Hi Ellie,

Thanks so much for your lovely review!! We really appreciate it.

We're so happy to hear you enjoyed your first order with us and we would be delighted to see you again! 🫶

Thanks again for your kind words.

Jen
Team cheesegeek 🤓

Antwort von cheesegeek

16. Juli 2026

Hi Emma,

Aw, thanks so much for the 5 stars! We are thrilled to hear such wonderful feedback!

It's fantastic to know you enjoyed our website, gift selection, and especially our cheeses, which are all hand-crafted by amazingly talented artisan producers.

We really appreciate you taking the time to share your thoughts and hope to see you again!

Jen
Team cheesegeek 🤓

Antwort von cheesegeek

13. Juli 2026

Hi Diana,

I'm so sorry to read about your experience, and I completely understand how disappointing this must have been.

Whilst our ice packs and insulation are designed to keep everything chilled for up to 48 hours under normal conditions, the recent spell of exceptionally hot weather, combined with delivery delays, has unfortunately affected some orders, and I'm very sorry that this impacted yours.

I've looked into your account and can't see that we heard from you after your replacement was delivered. Had we known that it had arrived with the ice pack melted and the complimentary crackers missing, we would have been more than happy to investigate and put things right.

I've sent you a separate email today so that we can discuss this properly and find a resolution for you.

Best wishes,
Jen

Antwort von cheesegeek

10. Juli 2026

Hi Jean,

Wow, what a lovely review! Thank you so much for the kind words - we're thrilled to hear you were happy with your pur-cheese 😃

Our "The Ultimate" cheese and wine pairing experience is truly special, and we're so pleased to hear you felt it was superb.

We hope to see you again for more deliciousness!

Jen
Team cheesegeek 🤓

Antwort von cheesegeek

7. Juli 2026

Hi Christine,

Thank you so much for your review, and for your understanding during what was a challenging couple of weeks for our small team.

We're so sorry that your anniversary gift didn't arrive on your chosen date. While our packaging is designed to keep cheese fresh during normal summer temperatures, the extreme conditions during the heatwave meant we couldn't guarantee it would arrive in a condition we were happy with, so we made the difficult decision to delay all orders until the weather improved.

We're also very sorry that the complimentary extras we promised weren't included, and completely understand your disappointment. If there's anything else we can do for you, please don't hesitate to get back in touch with us at hello@thecheesegeek.com.

Thanks so much again for bearing with us and for trusting us with such a special gift! We hope your loved one still enjoyed the cheesebox despite the delay, and we really appreciate your kind 4 star review.

Jen
Team cheesegeek 🤓