The Cheeky Panda Bewertungen 

A friend used the products so I ordered the toilet roll. Came in its box no plastic wrapping. Happy with the product. Will order again.

This isn't a review of the products which I use and love. It's a review of the response to a complaint about delivery.
We order their products for work and have had issues with Evri losing an order time after time. It's been a long running issue with all sorts of things when it's Evri because the driver who covers our area is a nightmare.
On the latest order, the website promised the order would be sent Royal Mail tracked 48 - so I was happy to buy direct from them. Alas, it was once again sent with Evri.
I emailed to complain and was advised that they'd sent an email out to customers a couple of weeks ago saying they'd be changing up their logistics.
What the hell has that got to do with anything? And who reads all their spam in case there's vital info in there that they might need in a fortnight?

I expect a website's delivery information to be accurate.

Sadly this means I'll just go back to getting their stuff via amazon. I prefer to try and deal with people direct but not if they can't be trusted.

Since my original review I've received a very helpful reply thank you so have given my experience a higher rating.
I've been a subscriber for a while and love their products but don't know what's happened to their customer care recently. When bringing forward a subscription I wanted to apply one of the discount codes to my order but couldn't see how to from my mobile app. It didn't work so ended up paying £5 more than I should. I tried multiple times to contact customer service (initially straight after the order) with one reply finally saying the code had been applied to my future September order which I didn't find acceptable. Despite me emailing multiple times asking for a refund for this amount I still haven't received a reply and if I don't receive a reply within the next few days I will be cancelling my subscription and going elsewhere. A shame because customer service used to be brilliant.

They have the best customer service you have ever seen. I highly recommend them. Thank you so much

This is a great company. Their products are excellent and the customer service is exceptionally good. It's reassuring to know from the WHICH report that the claims that their loo roll is 100% bamboo are completely true. So you can trust what they say and feel good about helping the planet.

The products I've used (toilet and kitchen roll) are very effective and if they are less climate-damaging than others, what's not to like?

Great products and great customer service. We had some small issues with one bag of nappies, talked to customer service and got a replacement very soon after.

I love these guys, soft, eco friendly and sustainable. All aspects considered from an eco point of view and not just another virtue signaling company.
Their service is reliable too and it works out cost effective too.
I’m a loyal customer now after using them for 5 years.

Great customer service. My question regarding packaging was answered very promptly and the answer was thorough and factual.

Great product!

Very good products and great for the environment. Wery pleased with the quality .

Product is fine, good value and a more sustainable option than anything else I’ve found, but delivery is an issue every time. This time I got a ‘we missed you’ note through the door at about 8am, when I was in. Nobody rang the bell. Another time I got a delivery slot of a whole day, I waited around and nothing turned up. I had to rebook via Royal Mail/Post Office on another day then drive to a collection point and queue for 20 minutes. Product is great, delivery is awful.

Had a bit of a problem checking out so emptied the basket and left it. When I came back to my emails they had sent an email with a 5% off voucher. Tried again all went through perfectly.

*Updated to 5 stars a few days later due to fantastic customer service. Quick to respond, friendly representative (Tom) and full refund offered. Fabulous. Would consider using again now.

Original review:

Weighing up the actual paper and ease of cancelling the subscription has resulted in this 3* review.

I was very pleased with the packaging as don't buy other toilet paper companies' take on needing to individually wrap each roll. Cheeky Panda was cheaper when comparing too, although the rolls do seem considerably smaller (I'm not sure if they're more condensed though).

In terms of use, the paper felt nice and didn't tear annoyingly like some other brands, but after a while of using we experienced more blockages than we've ever had before. We live in a semi-urban area and have normal sewerage systems/pipes, so it must be that the paper was simply too thick. We started to think we might need Aquablast on speed dial!

At this point, even despite the more frequent blockages, I would have given 3.5-4*. However, it was a bit of a pain to cancel the subscription, so 3* seems fair. I work in marketing and website development/am tech savvy, so it's not my ignorance, it was just faffy; I had to go to the help section, then to a separate 'manage subscription' portal and once on there it still wasn't as easy as it could have been. The 'cancel subscription' button is too small too and it's just not a great user journey, which has put me off ordering again to be honest.

Overall, worth a try if you own a decent plunger/don't have many curries AND don't mind wasting more time than necessary if you ever need to cancel your subscription.

Great customer service! I’ve ordered the wrong item and was guided through the return and exchange process easily.
New product delivered with no issue. Very impressed with the way it was handheld.
Thank you.

Easy to use app. Super fast delivery and good value

We love Cheeky Panda, the website is easy to navigate and their customer service is quick and helpful. We asked recently for a refund on an subscription order and received the money back in good time after sending the order back.

I've been buying Cheeky Panda toilet paper, tissues, and paper towels for over 2 years and they feel and work great. And I absolutely love that their packaging uses no plastic. On my most recent order, I accidentally had the wrong shipping address listed (the Shop pay app that I used had changed my default address for some reason), and the Cheeky Panda customer service was super responsive and got my order re-routed before it shipped. I continue to be very satisfied.

Excellent service with fast delivery and great product, what else do you need, very pleased with the whole experience.Thank you

Great eco product/s and good service regarding subscription