The CCTV Store Bewertungen 235

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4.6

Sicherheitsausrüstungsgeschäft

Bewertung abgeben Zur Website

Bewertung abgeben

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Fantastic service, Alarm arrived earlier than expected was a mistake with one item sent in the wrong colour from what was ordered but Huzi was in touch and sorted out the issue straightaway and sent c... Mehr ansehen

Extremely helpfull and knowledgeable. Was looking into setting up a cctv system so I thought I would give them a call to discuss. My call was answered quickly by a friendly, very helpfull and professi... Mehr ansehen

Friendly, great advice, helped me understand what new DVR I would need as my old one had been discontinued. Equipment arrived within 24 hrs and when I had questions for software install team quickly r... Mehr ansehen

Excellent service. Order was delivered the next day which we didn’t expect. So grateful as we were able to get our Hik Vision NVR (cctv) online over wi-fi quickly and effortlessly with the Hik vision... Mehr ansehen

Unternehmensdetails

Sicherheitsausrüstungsgeschäft

Vom Unternehmen geschrieben

The CCTV Store is a leading supplier of cutting-edge security technology offering CCTV cameras, intruder alarms, intercom systems and more from the industry's largest and most innovative brands. From state-of-the-art CCTV cameras to sophisticated intruder alarms and easy to use intercom systems, we offer a diverse range of products to suit every security need. Whether you're protecting your home, business, or public space, you'll find the perfect solution in our extensive inventory at best prices. At The CCTV Store, we understand the importance of security in today's fast-paced world. That's why we've curated a range of products from industry leaders such as Hikvision, Dahua, Uniview, Ajax, AXPRO and more. With our extensive stock of top-quality equipment, fast dispatch and Next Day delivery, we ensure our customers have access to world class security products in no time. With The CCTV Store, you can trust that your security needs are in good hands, from purchase to installation and beyond. The CCTV Store - Helping You Keep an Eye!

Kontaktinformationen

4.6

Hervorragend

235 Bewertungen

5 Sterne

4 Sterne

3 Sterne

2 Sterne

1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 88 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

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23. Februar 2024

Antwort von The CCTV Store

3. März 2024

Hi Geoff,

Thanks for taking the time to leave us a 5-star review.

Have a great day!

27. Feb. 2024

Fast delivery

Fast delivery
Very helpful on the phone

15. Februar 2024

Antwort von The CCTV Store

27. Feb. 2024

Hi Mindaugas Klimas,

Thanks for taking the time to leave us a 5-star review.

Have a great day!

23. Feb. 2024

1st class service.

Extremely pleasant staff. Helpful & knowledgeable. 1st class service & rapid delivery of well packaged items. More than happy to recommend.

16. Februar 2024

Antwort von The CCTV Store

26. Feb. 2024

Hi Patricia,

Thanks for leaving us a 5 star review. Glad you liked our service and thanks for recommending us.

Have a great day.

Thanks!

13. Feb. 2024

Very good service and helpful too.

Very helpful answering my many questions via whatsapp. Then made sure I got delivery the next morning following a late afternoon order.

5. Februar 2024

Antwort von The CCTV Store

15. Feb. 2024

Hi Chris,

Thanks for leaving us a great review. Glad we could help and that you liked our service. Have a great day.

Thanks!

13. Feb. 2024

Website easy to source product

Website easy to source product, pricing was competitive and speed of delivery was great!

29. Januar 2024

Antwort von The CCTV Store

15. Feb. 2024

Hi Anthony,

Thanks for leaving us a great review. We're glad you liked our service. Have a great day.

Thanks!

7. Feb. 2024

Good price and easy to deal with

Good price and easy to deal with. Prompt delivery of items and all working as expected.

23. Januar 2024

Antwort von The CCTV Store

8. Feb. 2024

Hi Martin,

Thanks for taking time to leave us a review. Glad to see you liked our service.

Have a great day!

31. Jan. 2024

Great service and good product.

23. Januar 2024

Antwort von The CCTV Store

4. Feb. 2024

Hi Mr Tulino,

Thanks for taking the time to leave us a great review.

Have a good day!

29. Jan. 2024

Very knowledgeable staff and competitive prices

We have had a few terrible experiences in the past with CCTV providers and installers.

Found these guys on Google, gave them a call and they promptly came to our premises to run a few checks to see what the problem was.

Ray gave us great advice and within 2 days our CCTV DVR was replaced, and all the cameras are back up online.

22. Januar 2024

Antwort von The CCTV Store

30. Jan. 2024

Hi Pedro,

Thanks for taking the time to leave us a great review.

Have a good day!

Aktualisiert am 2. Feb. 2024

Probably the worst online shopping experience ever

Probably the worst online shopping experience I've ever had. I complained that I'd received a pre-installed camera (i.e. a second hand one) and got an email back that was over 500 words and asked 12 questions all designed to waste my time and prevent me from getting any help and service. Watch out for the 25% 'restocking fee' if you make the same mistake I did by ordering from these guys and then try and return something.

My recommendation is don't use this business. There are plenty other online retailers of CCTV equipment out there that must be better. I found out only too late that they have less than 30 Trustpilot reviews whereas a direct competitor has over 1,200. Thirty reviews just isn't enough to go on.

29. Dezember 2023

Antwort von The CCTV Store

Aktualisiert am 4. Feb. 2024

Hi Kevin,

We're disappointed to learn that you're not happy with the service you received.

The highest rated aspect of our service is our after sale support and excellent customer service. As evident from our reviews, our customers rate our service excellent.

From the order details and your email, it's our understanding that you believe one of the cameras had password on it, which made you think it's used / pre-activated. You then mentioned that installers charged you extra for installation because of this. For the same reason, you, then wanted to return the whole order. It's not clear what the installers installed and charged you extra for if you had everything packed to send back weeks after? It takes 5 seconds press and hold to reset the camera.

More importantly, We don't sell graded items. We only sell brand new and sealed items and that's why it's equally surprising for us too that one of the cameras had password on it. We asked the questions so we can investigate the issue and do our best to resolve it. However, you chose not to respond to our contact and instead left us this negative review.

It's disappointing to see that you used re-stocking fees in a misleading way and wrote a whole paragraph telling others to go somewhere else.

We accept returns and have a published returns policy on our website. We have a robust returns process and any faulty goods are replaced / repaired with least down time. We provide prepaid returns labels or arrange prepaid collection of the faulty items and also cover the delivery cost for replacement items - No restocking fee applies.

Nevertheless, we understand you have every right to share your experience, but it's unfair to accuse someone of offering a bad service when you refused to provide required information for the issue to be investigated and resolved.

Thanks!

10. Jan. 2024

Excellent customer service

Excellent customer service. One of the brand new cameras was faulty. The CCTV store arranged for an immediate replacement which was delivered the same day as the faulty one was collected, and all this was done by them, within 48hrs, I didn’t need to do a thing. Fantastic

3. Januar 2024

Bewertung ohne vorherige Einladung

Antwort von The CCTV Store

10. Jan. 2024

Hi Matthew Roberts,

We appreciate your words. Glad we could make it right and a massive thank you for leaving us a 5-Star review.

Have a great Day.

Thanks!

9. Jan. 2024

28. Dezember 2023

Antwort von The CCTV Store

8. Jan. 2024

Hi Hossaa,

Thanks for leaving us a 5 star review. Have a great day.

Thanks!

4. Jan. 2024

Fast delivery and very helpful.

21. Dezember 2023

Antwort von The CCTV Store

8. Jan. 2024

Hi Steve,

Thanks for leaving us a good review. Have a great Day!

Thanks!

Aktualisiert am 29. Dez. 2023

Superb Service.

Had a brilliant experience with CCTV Store! Couldn’t have asked for better service.

My previous post was referencing the installer. Apologies if I have caused any inconvenience.

21. Dezember 2023

Antwort von The CCTV Store

Aktualisiert am 9. Jan. 2024

Hi John,

Thanks for updating the review and we're glad to see that you liked our service so much. Appreciate your 5 Star review. Have a great day.

Thanks!

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