CCTV Direct Bewertungen 2’864

Brilliant help from Lamont who sorted out my problem viewing a new camera using the UniEase app.

First Class service again from Lamont 👌👌👌

I have just upgraded the CCTV system at my house using the Tri-Guard 3 8MP cameras with Wise-ISP software, Owlview hardware, and a new AI NVR from CCTV Direct.
The last time I installed a system from CCTV Direct was around 10 years ago, and I felt it was time for an upgrade with all the new technology now available. All I can say is, wow! The difference in quality is incredible.
When deciding to upgrade my cameras and NVR, I spoke with Matt in sales, who guided me through the best system for my needs. What I really appreciated was that Matt was not pushy at all, in fact, he was initially pointing me towards a cheaper system that would still have done the job perfectly well. In the end, I decided to invest a little more for the full “all-singing, all-dancing” setup, and I’m so glad I did. I placed at paid for the order at 5:20pm and it was delivered the following morning on a Saturday by DPD at 10:15am
Anyone can buy a camera system online, but what really sets CCTV Direct apart is their sales team and then their technical support, both of which are second to none. Once all the cameras were installed and working, I called the tech desk and spoke with Dan. He patiently went through each camera one by one and configured everything to give me the best possible performance.
That level of service is hard to find these days, and it made a huge difference. I honestly cannot recommend CCTV Direct enough.

Thanks again Cctv Direct. Excellent technical support. From Adam.

Lamont assisted me with a firmware issue and he’s got it spot on immediately, they are all great lads and lasses on support and in sales

Phoned and spoke to Adam in the technical department and he helped me get the info I needed.
Thanks again
Lee

I bought three Hanwha cameras from CCTV Direct as they had the best price available. They were quickly delivered, and when I installed them they all showed moisture inside the lens. Unfortunately it didn't clear up in a few days so I contacted the support team.
Lamont Marshall helped me throughout and he was so friendly and understanding, he went above and beyond to make sure I was sent out replacements which were tested and have been working absolutely fine. I was so impressed by the support and I'll definitely be recommending others to use CCTV Direct in future. Lamont is a credit to the company. Thanks again for your help!

Brilliant service and rectification of fault from Adam.

I have dealt with CCTV direct for many years & would highly recommend them. Their tech support are very quick to respond and Lamont & Dan resolve problems quickly & efficiently & profesionally.
Dean @ DN Datacom

Adam was brilliant as ever.
Few issues with clients android phone ref event notifications.
Adam quickly jumped on the job and resolved .
Thanks

Adam was very helpful and sorted within minutes .

I had a fault with the microphone on one of my uni view tri-guard 2.0 cameras, Dan Lee at tech support remoted in on the EZ view app and checked it out, he also updated the NVR and camera software. He confirmed one of the cameras had a faulty microphone which is under warranty and now can be replaced by my installer. It was quick, easy and hassle free very efficient.

Danial was so knowledgable and got straight to the problem and solved it for me , always willing to help us thank you very much

Have dealt with this company many times mainly with Lamont from Tech. Dept. Great friendly, professional helpful advice. No task too much and time not an issue. Would defo recommend to anyone.
Ian. East Sussex

Really helpful and friendly service from Dan.

He was able to resolve my technical issues whilst i was abroad. I was impresed by his customer focus (remembering my issue) when I called once back in the UK about another matter.

Lamont from CCTV Direct was amazing.

So we were really struggling with an unusual issue with 4 cameras on a 26 camera system were on line but no Live view.
Lamont remotely logged in, spent time diagnosing the problem and sorted it out in no time at all.
Massive thanks to him as always super helpful.
Tom & Colin

Lamont again sorts an issue with a complex set up. It’s refreshing in this day and age that you can call a company with a problem, the phone is answered straight away or the option of a call back which always happens. 9 times out of 10 the issue/problem is sorted on the first phone call.
Thank you to all the team at CCTV Direct.