Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Great experience. Reliable company. I’d never heard of them and was apprehensive but had cheaper price than anywhere else and, after reading positive reviews, I went for it and am so glad I did! Genui... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Comprehensive marketing material on FB and website to aid decision making. Easy purchase process. Delivery within a week. Easy to set up and operate. Cats took to it quickly. It replaces an enclosed m... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Do not buy items from this company they charge astronomical amounts to return items it is not free. They actually charge £65 for return for an item that had arrived less than 24 hours ago.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Quick ordering process. Was a little bit worried at first, as I ordered on the Saturday over May Bank Holiday, so none of the links were working and when everyone had raved about quick delivery and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Heimtierbedarf
  2. Zoohandlung

Vom Unternehmen geschrieben

A trusted UK based supplier providing high quality smart cat products that make monitoring your cat's health easier and smarter! Our friendly and knowledgeable team are here to support you, ensuring complete customer satisfaction. We offer a reliable and responsive after-sales service as well as in-depth expertise on our smart cat products. theCatlab - chosen by cats, loved by parents.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

55 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

Generally a good product

Generally a good product. My cat tends to urinate towards the front of it and often the clump where she has urinated will stick to the front and not empty when it goes to clean so I just need to periodically wipe the clump onto the litter and press the ‘clean’ button. I don’t have to do this all the time though. I like that it’s open because I know she is safe and it automatically stops if she pokes her head in or near it. Annoyingly my bathroom is very small so I don’t have room for the mat that is to catch loose litter but that’s not a fault of the company or machine. I just Hoover up the litter. It does not smell and I’ve had wondered how thwts possible, but i noticed a fresh smell coming from the machine when I took the full bag of waste out. So there must be technology that removes any odour. Would recommend overall

7. Januar 2025
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Antwort von theCatlab

Hi there Jennie! Thank you for your 4-star review and for choosing theCatlab. We’re glad to hear that you're happy with your Neakasa M1 Self-Cleaning Litter Box. We constantly strive to improve, so your detailed feedback is greatly appreciated. Best wishes. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Good service and communication from Catlab

Very happy withe the service from Catlab, the communication was good and the price was best on the market. However their delivery courier is awful. They managed to lose 2 (1 from Amazon and 1 from Catlab) but Catlab were very quick to send a replacement.

15. Dezember 2024
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Antwort von theCatlab

Hi James! Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service provided. Our team is committed to delivering high-quality products and services, and your honest feedback is invaluable to us. Thank you again and best wishes. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Sent an e-mail asking about delivery…

Sent an e-mail asking about delivery timescales, instant reply to confirm next day delivery, placed the order and goods arrived next day, can't recommend enough.

21. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Edward! Thank you for taking the time to leave a review. We truly appreciate your support and trust in us. Your 5-star review has made our day! We will continue striving to provide exceptional products / services and outstanding customer care to make every interaction with us a positive one! Very best wishes. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Really happy with my purchase

Really happy with my purchase. The neakasa litterbox works really well. It's very convenient and saves so much time daily not having to manually scoop. I had a few questions and the catlab team were very quick to respond to emails. A good experience all round

17. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hello Rima. Thank you for your wonderful review! We're delighted you're happy with the Neakasa M1 litter box and the service provided to you by our Customer Service Team. Thank you for taking the time to provide your feedback. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Serious the best investment I have ever…

Serious the best investment I have ever done. The self cleaning cat litter Neakasa M1 is a wonder for people with more than 3 cats.
It is just life changing.

12. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi there Violeta! Thank you so much for choosing to shop with us and for sharing your experience with us. We're delighted to hear that you're chuffed with your purchase! Thanks again for the review. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Quick and efficient

Delivery came out very quick. Efficient and trust worthy service.

20. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Nicole! Thank you for taking the time to leave a review, it is very much appreciated. Best wishes. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Fantastic product, recommended !

I have recently purchased one of the electric litter trays for my 4 cats after having a litter robot for 4 years. This has been an absolute game changer in our home! The litter box has brilliant features such as weighing each individual cat so I know which has had used it, how long for and at what times during the day. This has also helped me understand their sleep routine as I can see when it is not being used through longer periods of the day/night. The new litter tray has stayed clean after every use and has proven to use a lot less litter when emptying into the waste box. Also closing over when the waste box is full ensuring that it gets emptied promptly so can be in working order again ready for when my cats need to use it next. The mat that came with the litter tray has been brilliant for the amount of tracking I had previously with my last litter tray and ensures that everywhere is kept clean. My little girl is 8 month old and zooming around in her walker and I now have a lot less worry about her standing on stones on the floor. This litter tray is practically odourless. As soon as my cats waste is dispensed into the waste draw, the odours disappear and as I have 4 cats using it between 15-30 times per day this has made me very pleased. I would definitely recommend this litter tray to anyone who has multiple cats and I hoping it proves effective for a long time to come. Thankyou - Hayley Capper.

19. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi there Hayley! Thank you for taking the time to leave such a detailed and informative review. It is reviews like yours that really help other customers make informed decisions. We're so pleased to hear that you (and your cats!) are having a super positive experience with the Neakasa M1 Litter Box. Thank you for your ongoing support and for being a part of the theCatlab community. theCatlab Team.

Bewertet mit 5 von 5 Sternen

10 out of 10

The litterbox is great, saves me so much time and effort scooping! Next day delivery service too.

1. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Anson. Thanks so much for choosing to shop with us and for sharing your experience with us. This review made our day! theCatlab Team.

Bewertet mit 4 von 5 Sternen

It was a quick delivery only given it 5…

It was a quick delivery only given it 5 stars as only received it today my new kitten is used to it but still need my other cat to use it so have left it switched off for now will update My review at a later date

4. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Rebecca! Thanks so much for taking the time to leave us a review – it’s very much appreciated! theCatlab Team.

Bewertet mit 5 von 5 Sternen

Excellent Product

We were looking for an automatic litterbox for a while and after much research decided to go with the neakasa. Quick delivery and super easy to set up. The app is easy to use even for those who aren't tech savvy like myself. No smell even after a week and our cat was comfortable with the open top design straight away. Delighted with the product and would definitely recommend.

29. November 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Rizwana. Thanks for sharing your review with us and the community. We truly appreciate your support and trust in us. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Excellent product and service

Excellent product and service. We had some issues with the type of litter sand initially but they helped to resolve the issue quickly. Our cat took to it immediately! Love the convenience of not having to scoop multiple times in a day anymore!

30. November 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Nazhatul! Thank you for choosing theCatlab and for the incredible 5-star rating. Your feedback is appreciated and motivates us to keep raising the bar. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Great communication and speedy…

Great communication and speedy delivery! The neakasa litter box works great. Would recommend

26. November 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Alice. Thank you for taking the time to leave a review - it is very much appreciated. theCatlab Team.

Bewertet mit 5 von 5 Sternen

Great company and very fast deliver.

Great company and very fast deliver.
Had to contact Catlab regarding the deliver. Had a response within an hour.
Would use again.

21. November 2024
Bewertung ohne vorherige Einladung
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Antwort von theCatlab

Hi Sharon. Thank you for your 5-star rating and for being a part of our journey. Your support means a lot to us. theCatlab Team.

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