This is a parasitic company with poor support. I purchased one box, and it signed me up for a monthly subscription. Even though I purchased the box through an account I made on the website, when I wen... Mehr ansehen
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Das sagen Bewerter
I only 1 major issue. Upon canceling my subscription/s each and every individual item needed to be removed separately. Along with 3 different stages of "are you sure you want to cancel" in different... Mehr ansehen
Had a withdrawal taken because an accidentally joined a monthly subscription. I reported it and received a quick response. Was given options or full refund. I chose a 30% refund and kept order. Subsc... Mehr ansehen
Original order came in quick & is packed very well. Forgot it was a subscription & they don't have a number to call, but holy cow did they respond fast in the middle of the night for east coast. Smoot... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Best Beard Care + Growth Products. Build your own Grooming Kit! Beard Oils, Growth Oils & Vitamins, Balms, Waxes, Creams, Shampoo, Body Wash, Combs & Brushes.
Kontaktinformationen
Newport Beach, Vereinigte Staaten
- thebeardclub.com
Keine Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
I bought a beard club T-Blade at…
I bought a beard club T-Blade at Walmart. Aslight bump on the counter broke the blade.
After numerous attempts to get a replacement blade I gave up.
Customer service is terrible, kept asking for order number when I told them over and over that it was bought at Walmart.
Apparently they don't replace blades but said they would send one if I confirm I bought it. Apparently bank statements showing it doesn't count.
Terrible product if it breaks and even worse customers service
100% Dishonest Company.
The worst.
They take funds, do not ship, ignore cancellation requests & do not make promised refunds.
Lucky for me I paid the 1 non-subscription item via Paypal & got a refund from there.
Bottom line:
I wish I had looked here beforehand 'cuz then I'd NEVER have ordered from that dishonest company.
ABSOLUTE FRAUD & GARBAGE PRODUCTS
This company will auto enroll you in a subscription for their garbage products without autorization and then refuse to un-enroll you.
Even after having to change my credit card number, the company auto billed the new card!
My boyfriend is going through hell…
My boyfriend is going through hell right now trying to cancel a subscription he never signed up for. He purchased a ONE TIME kit and next thing you know at 1am they tried to charge his card 92 dollars but luckily he had it locked. They don’t have real people you can talk to and if it is real people they act dumb as if they don’t see an order you’ve made with them and etc. It’s not worth it and after trying to solve the issue they still tried to charge him again.
Even if you buy a one-time purchase…
Even if you buy a one-time purchase they will still sign you up for a subscription. I did a one time purchase and the next month they charged me 92$ which I needed very badly. DO NOT BUY
This is borderline a fraudulent…
This is borderline a fraudulent company. They sell a fake product, i saw 0 results from my "ultimate kit". They started me on a subscription that was more expensive than the one I originally bought. So they took it upon themselves to upcharge me and charge me without my permission. Basically no recourse. Dont trust them and the product doesnt work. Everybody in their pictures already had a thick beard beforebusing.
It's been said numerous times already
It's been said numerous times already, but just to reiterate they will sign you up for a subscription service under the pretense of making a one-time purchase. Why the hell would I need a new derma roller delivered every month? Total scam.
Buyer beware
Buyer beware! Just wanted to try some beard darker, which is horrible by the way, but I bought this unit directly from them. I was subscribed in some sneaky way. So I continue to get the product and automatically charged my credit card. They refused to give me a refund unless I mailed back the product with my money.
Duped
I joined the beard club with the comfort of knowing that they have a money back guarantee. After the first month, I didn't see any improvement, but I figured that I would give it a few more months because I know everyone is different. I understood that by doing so, I would only get a portion of it back with their money back guarantee. After seeing no real improvement, and learning that the stuff can be made for pennies compared to what I was paying, I cancelled my subscription. I know I did because I left a detailed reason as to why after I had left it. There was no option to make good on my money back guarantee, so I felt a bit duped, but I figured that I would receive a follow up email from customer service, which never came. Instead, a few days later, I was charged for another box and notified that hooray, my next box has been shipped. I immediately sent an email that said I cancelled and requested a refund and a return label. They verified my cancellation and then provided a .........return address. I figured, whatever, I'll take care of it when it arrives.
It arrived today, so I emailed back, asking for a return label because they made a mistake by sending me another box as well as charging me for it. I did not feel that I should have to cover the return shipping for their mistake, let alone no money back guarantee. They responded by telling me that their refund policy stated that shipping costs are non refundable, regardless or the situation. So I felt duped again. I have to pay for their mistake. So I felt duped for a second time. They made no attempt to make it right, so I said I understand that policy is policy and that I will go ahead and pay for their mistake and then share my experience with any who will listen. I realize that this review is on a beard club. Email that was sent to me and that it will likely never see the light of day so rest assured, this review is copied and pasted so I can spread the joy. Companies like this should not exist and even though, I won't really hurt your sales in the grand scheme of things, if they continue to do business like this, they will eventually fail on their own. I was really hopeful too.
Read This Before You Buy—Hidden Subscription and Poor Quality
As others have noted, they trick you into a subscription when you think you're making a one-time purchase. Also, the process to cancel the subscription on their website is unduly complicated. I wish I read the review before purchasing. They got me for 3 shipments and $50 when all I wanted was 1 for $15. AND the product doesn't work very well.
They trick you into a subscription
The product is awful and they trick you into a subscription. AVOID THIS COMPANY
STAY AWAY
STAY AWAY! This company is the worst, unprofessional. There the worst in refunding your money. My item was sent back and never got my money back. They don't have a contact number, the only way you can contact them is thru email. Is been almost 2 months and I haven't received my refund. Usps say package was delivered but they keep giving me excuses after excuses. So think twice purchasing item from them.
UNPROFESSIONAL COMPANY
The billing practices of The Beard Club
The billing practices of The Beard Club, Westwood NJ, are unacceptable. The Beard Club charged my account without authorization for a renewal I never agreed to, and without any prior notice. Furthermore, the return shipping costs are the responsibility of the customer, even though I never requested the product.
Auto Renewal
Edit: Had a same day resolution for a refund for the order, for which they somewhat justified their stance. It's alright, it's taken care of. Products are okay. Just keep an eye out on the subscriptions. :)
Old:
Scummy. Nowhere was it made obvious it would auto-renew on a subscription. Charged me and won't let me remove payment methods. It's also the most tedious process to remove subscriptions I've ever encountered.
Will update review if they manage to cancel my order that I didn't ask them to place.
Products are low quality and customer service is horrible
Products are low quality.
Customer service is horrible.
Automatically charged my every month, even though I cancelled the subscription immediately.
Continued to bill and flood my mail box with daily emails.
Continued to bill even after I requested to delete the account and all my personal info.
This has been going for 4 months, still getting billing request and daily mails. Constantly asking to delete all info and remove payment info, no change at all.
File a complaint with the CFPB and your…
File a complaint with the CFPB and your state attorney general as this company seems to be violating state and federal regulations relating to unfair and deceptive acts and practices.
Scam artists with Poor customer service
Poor customer service. Automatically renewal even though they gave a 30 day trial. I contacted them to cancel and they still shipped and billed me. I tried to dispute and they robbed me for another month without receiving the product for the next month. Buyer beware.
A) made no improvement
A) made no improvement
B) made a one time purchase via express checkout and they signed me up for a subscription that I can't control as I don't have an account with them, never sent an email saying their was a subscription and that it was renewing
C)they send way too many emails
I bought a kit and had a 30 day money…
I bought a kit and had a 30 day money back guarantee, with no way exercising that guarantee , the product didn't work . On top of that the company took money out of my account 2 more times without permission because of the card on file they basically stole 184 dollars from me with no way to contact any one from there company can't believe I'm the only person they've done this too theft is a criminal practice a class action is in order.
The WORST COMPANY EVER
The WORST COMPANY EVER. They double shipped me products that I didn’t sign up for. Had no idea that I was on some kinda subscription service. All I got was a shipping text from DHL saying they are on the way. Weird how there is no CONTACT NUMBER to talk with someone and get matters resolved.
I asked for a RMA and they emailed me back some S**t about offering me a discount. No send an RMA so I can return the product. That was 2 weeks ago and still don’t have it.
DO NOT BUY FROM THESE FOUL UNSCRUPULOUS PEOPLE
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