Excellent website. Very simple to order. Delivered quickly. Well packaged. No complaints at all. I have worked several of Thea’s designs over the years and am always delighted with the results. Beauti... Mehr ansehen
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Das sagen Bewerter
Ik had een pakket besteld waar een garenkaart ontbrak. Dit gemaild en ik kreeg de ontbrekende garenkaart toegestuurd samen met een klein borduurpakket van een Hollands huisje. Hele aardige geste. Goed... Mehr ansehen
Unternehmen hat geantwortet
Ik kreeg precies wat ik had besteld, helemaal goed. Het duurde alleen een beetje langer dan gedacht, zeker nadat ik zag dat er in Sassenheim een zaak zit (distributiecentrum?).
Unternehmen hat geantwortet
Product was just as described and very beautiful (Sewing Basket Kitten). Delivery time was good. Would definately order from seller again.
Unternehmensdetails
Vom Unternehmen geschrieben
Thea Gouverneur is een Nederlands familiebedrijf dat sinds 1959 hoogwaardige borduurpakketten ontwikkelt en produceert. Vanuit ons atelier in Sassenheim creëren wij gedetailleerde ontwerpen met oog voor kleur, kwaliteit en vakmanschap. Onze collectie bestaat uit honderden kruissteek- en handwerkpakketten, variërend van botanische thema’s en dieren tot wereldsteden en klassieke kunst. Alle pakketten worden in Nederland samengesteld en bevatten stoffen, garens en materialen van premium kwaliteit. Wij leveren wereldwijd aan hobbyisten, winkels en grote retailers, zowel via onze eigen webshop theagouverneur.com als via internationale verkoopplatformen. Onze missie is om borduurliefhebbers overal ter wereld te inspireren met unieke, moderne en tijdloze ontwerpen die met zorg en passie zijn gemaakt.
Kontaktinformationen
Niederlande
- theagouverneur.com
4.6
Hervorragend
54 Bewertungen
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Antwort von Thea Gouverneur Since 1959
Hartelijk dank voor uw fijne review!
Wat leuk om te horen dat uw bestelling snel is geleverd en dat u tevreden bent over de kwaliteit van het materiaal. Fijn dat alles compleet is aangekomen, zodat u direct aan de slag kunt.
Wij wensen u veel plezier met uw project en hopen u in de toekomst weer van dienst te mogen zijn!
Met vriendelijke groet,
Natalie
package arrived on time and in perfect…
package arrived on time and in perfect condition. I am anxious to get started on this new one.
11. Mai 2026
Antwort von Thea Gouverneur Since 1959
Thank you for your kind review!
We're delighted to hear that your package arrived on time and in perfect condition. It's always exciting to start a new project, and we hope you enjoy every moment of working on this one.
Thank you for choosing us, and we wish you many happy stitching hours!
Kind regards,
Natalie
Professioneel en hoge kwaliteit
Práchtig borduurpakket, hoge kwaliteit, op de hoogte gehouden van verzending, in prima staat en compleet ontvangen, nu blij aan het werk
7. Mai 2026
Antwort von Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat u tevreden bent over de kwaliteit van het borduurpakket en dat alles compleet en in perfecte staat is aangekomen. We vinden het belangrijk om onze klanten goed op de hoogte te houden van de verzending, dus het is prettig om te lezen dat u dit heeft gewaardeerd.
Wij wensen u heel veel plezier met het borduren en hopen dat u volop geniet van uw nieuwe project!
Met vriendelijke groet,
Natalie
Antwort von Thea Gouverneur Since 1959
Thank you for your lovely review!
We're so pleased to hear that you're happy with both our service and your kit. We hope you have a wonderful time working on your project and enjoy every stitch along the way.
Thank you for choosing us, and happy stitching!
Kind regards,
Natalie
Antwort von Thea Gouverneur Since 1959
Bedankt voor uw mooie review!
Wat fijn om te horen dat de levering snel was en dat alles aan uw verwachtingen voldeed. We doen ons best om onze klanten een goede service en een vlotte levering te bieden, dus het is geweldig om te lezen dat u dit zo heeft ervaren.
Veel plezier met uw bestelling en graag tot een volgende keer!
Met vriendelijke groet,
Natalie
Producto perfecto
8. April 2026
Antwort von Thea Gouverneur Since 1959
¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con el producto. 😊
Esperamos poder servirte de nuevo en el futuro.🥰
Very bad customer service
Very nice designs, but…There were 3 threads put for symbol/one colour and one of the thread was a different hue than the first two although they all were very similar colour. I tried to contact the support team a month ago via contact form, received an answer that the ticket was created and no more contact. Today 9 hours ago I contacted support team via email this time, received the same answer that the ticket was created and nothing more - no contact, no message, although they write on their website about 24/7 support. Feeling very disappointed.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thea Gouverneur Since 1959
Thank you for your feedback and for your kind words about our designs, we truly appreciate it.
We’re very sorry to hear about the issue with the thread color and the experience you’ve had with our support team. This is certainly not the level of service we aim to provide. The difference in thread hue you described shouldn’t have happened, and we understand how disappointing that must be.
Regarding your support requests, we sincerely apologize for the delay and lack of follow up. This is not in line with our standards, and we are addressing this internally.
We hope that your request has since been resolved to your satisfaction. If this is not the case, please don’t hesitate to reach out again with your order details so we can prioritize your case and make things right.
Thank you for your patience, and we hope to restore your trust in us. 🥰
I have not received my order yet
I have not received my order yet. I hope it is on it’s way. I did not realize it was in another country.
30. März 2026
Antwort von Thea Gouverneur Since 1959
Dear Carolle,
Thank you for your message and for your patience. We understand that waiting for your order can be frustrating.
Your order is indeed being shipped from another country, which can sometimes result in slightly longer delivery times than expected. Please rest assured that your package is on its way.
If you haven’t received a tracking update recently or would like us to check the status for you, please feel free to contact us at support@theagouverneur.com
we’ll be happy to assist you further.
We appreciate your understanding and hope your order arrives very soon!
Kind regards,
Natalie
Only know English!
26. März 2026
Antwort von Thea Gouverneur Since 1959
Thank you so much for your 5-star review! We really appreciate your support. 😊
We understand you prefer English, and we’ll make sure to keep our communication clear and helpful for you. Thanks again, and we look forward to assisting you in the future!
Antwort von Thea Gouverneur Since 1959
Thank you for your kind review! We're happy to hear that you appreciated our communication, fast delivery, and product quality. We hope to welcome you again in the future! 😊
Thanks for getting me the complete set…
Thanks for getting me the complete set of floss. Love the catalog and will be making future purchases
5. März 2026
Antwort von Thea Gouverneur Since 1959
Thank you for your kind review! We’re glad to hear the floss set arrived complete and that you enjoyed the catalog. We hope it inspires many beautiful projects. We look forward to helping you with your future purchases! 🥰
Found my next projects
I always find multiple projects I want to do when visiting your website. I was not able to find the kit I was looking for (Tiger and Kitty) but I have been wanting to do more of the flower portraits, so I ordered several of them instead.
23. Februar 2026
Antwort von Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re so happy to hear that you always find inspiring projects when visiting our website, that truly means a lot to us.
We’re sorry that the Tiger and Kitty kit was not available when you were looking for it.
How wonderful that you chose several of the flower portraits instead, they are such beautiful designs to work on! We hope you will enjoy stitching them just as much.
Thank you again for your kind words and for your continued enthusiasm for our designs. 🌸
Borduurpakket Thea Gouverneur
De verzending van het borduurpakket was heel snel en makkelijk te volgen. Het pakket is van goede kwaliteit en precies wat ik vanaf de website had verwacht. Ik ben heel tevreden.
23. Februar 2026
Antwort von Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review!
Wat fijn om te horen dat de verzending snel verliep en goed te volgen was. Ook zijn we blij dat het borduurpakket volledig aan uw verwachtingen voldoet en dat u tevreden bent over de kwaliteit.
Wij wensen u heel veel plezier met borduren en hopen u in de toekomst opnieuw te mogen verwelkomen! 😊
I did receive the product and they have…
I did receive the product and they have a great selection. However they should definitely include the color code for future purchasing of thread. In addition colors were mixed up and there were incorrect symbols on the pattern that were not in the picture.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thea Gouverneur Since 1959
Thank you for your feedback. We’re very glad to hear that you were pleased with the selection.
We sincerely apologize for the issues you experienced with the mixed colors and the incorrect symbols on the pattern. That is certainly not the standard we aim to provide. We will share your comments with our production team to prevent this from happening in the future.
This is very helpful feedback, and we will take it into consideration.
Please feel free to contact us: support@theagouverneur.com directly so we can assist you further and resolve this matter to your satisfaction.
Mistakes in pattern
Did receive my order in 4 days, however there seem to be multiple mistakes in the pattern. Customer service does not respond to my questions about this.
Edit: customer service did respond, there are indeed mistakes. After a couple of emails they did resolve the problem by sending me a correct pattern and added a little gift as well.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thea Gouverneur Since 1959
Thank you for your review and feedback.
We're happy to hear your order arrived quickly. However, we apologize for the errors in the pattern. This is definitely not the quality we strive for.
After reading your message, we have confirmed the errors in the pattern. We completely understand how frustrating this is. We apologize for this oversight.
I understand from my colleague that you have since received a response to your questions from our support department.
Thank you again for bringing this to our attention.
Sincerely,
Thea Gouverneur bv.
Aankoop volledig pakket.
Vlotte levering. Zorgvuldig verpakt. Inclusief mooie catalogus. Zeer tevreden met aankoop.
27. Januar 2026
Antwort von Thea Gouverneur Since 1959
Hartelijk dank voor uw mooie review! We zijn blij te horen dat u tevreden bent met uw aankoop, de levering en de verpakking. Veel plezier met uw producten en de catalogus!
Good products and the best service
29. November 2025
Antwort von Thea Gouverneur Since 1959
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and service. Your feedback means a lot to us and motivates our team to keep delivering the best!
Beautiful products with wonderful…
Beautiful products with wonderful designs. My only complaint is I wish they would provide thread numbers so one could buy more thread if you lose thread. There is always enough to complete a design but I have lost a color before and have not been able to complete it
1. Dezember 2025
Antwort von Thea Gouverneur Since 1959
Hi Judy, thank you so much for your kind review — we truly appreciate it!
We understand your concern about floss, and we’re happy to reassure you that if you ever lose a color or need extra thread, our customer service team is always here to help. Just reach out to us and we’ll gladly assist you.
We do include ample floss in our kits, but we’re always happy to support you if needed.
Happy stitching!
Gorgeous cross stitch item
Gorgeous cross stitch item, I'm looking forward to starting it!
28. November 2025
Antwort von Thea Gouverneur Since 1959
Thank you for your kind words!
We’re so pleased to hear you’re excited to start your cross stitch project. We wish you lots of creative enjoyment! 🧵✨
Known Thea Gouverneeur for years and…
Known Thea Gouverneeur for years and have made many from your books.
1. Dezember 2025
Antwort von Thea Gouverneur Since 1959
Thank you so much for your lovely review!
We’re delighted to hear that you’re excited to start your cross stitch project. We wish you many enjoyable stitching hours and hope you’ll love working on it!
Happy stitching! 🧵✨
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