thamesandkosmos.co.uk Bewertungen 

Friendly and responsive customer service! I asked about mini-expansions for The Gang and received an extremely helpful response immediately :)

I've bought their games before, and they've got a great selection that's very well priced.

I also asked them very nicely for some promos, and they very kindly shipped them to me!

A good company! Great staff!

Had a missing piece from 'Covenent', Nik was super helpful and shipped the missing wooden piece out the same day. Arrived safe and sound this morning and the game is now 100% complete.

Outstanding, friendly, and speedy customer service. Highly, highly recommend!

We had a problem with the Motor Housing of the Easy Electric Circuit kit. I contacted Thames and Kosmos with the part numbers that seemed to be at fault and Nik identified that they were available and posted them to me at no cost by return. From telling them to receiving the parts was less than 48hrs - we have restricted delivery from the Post Office. Top rate service; could not have been happier with their service. The kit is an excellent introduction to electric circuits and was found to be easy for a 9 year old girl.

We were missing a piece of the roller coaster engineering set. I contacted them via their website and Nick responded almost immediately and offered to replace that piece without any delay and without any payment. This is outstanding and so rare these days. This type of surprise and delight builds true customer loyalty!

Really lovely customer service! We had lost a piece of The Gang tile and reached out to them not really thinking anything would come from it. Within days we had the missing piece come through our letterbox which means we can play our favourite game with loved ones once more! Excellent customer service, thank you!

I needed a spare 3* White Chip for The Gang, so I submit a request on their website. My query was answered quickly, and the salesperson Nik was super helpful. They sent a replacement in the post and it arrived today, all within a week of sending the request.

Great service!

We have had over 15 EXIT games and have loved every one of them. Between the two of us it does take longer than the suggested times on the boxes but we are fine with that. Tip: do not throw away ANYTHING! You may need it. Out of all these games we have only missed one item in one game and that was replaced immediately. Hope they keep doing the games.

Fast response services for token replacement.

Incredibly prompt and helpful reply to my query about a hard-to-find product. Great service all round.

Great service from them.
I was missing a card from one of their games.
I sent them an email with the issue to which they replied with in an hour and sent me a replacemt card which I have just received 3 day later.

My family love the adventure games. We clear off the kitchen table and spend several evenings solving the adventures. It is amazing to spend quality time with our teenager that he doesn't complain about! Highly recommend.

I had purchased a secondhand Kosmos game that had one piece missing. I emailed to ask to buy the missing piece and I was sent it free of charge.Nik was very friendly and the service excellent, I highly recommend this company, thanks

Contacted this company for some parts , so helpful , quick response and quick delivery

A game I ordered had a set of stickers missing. The team sorted it out.

I purchased a game which had duplicated/missing pieces, and emailed the company to tell them. They responded same day giving me an update and when the new pieces were available they reached out and sent them out to me free of charge. All in all, very happy and makes me definitely more comfortable buying their products going forward.

Excellent service. I thought a game part was missing and the team resolved the problem very quickly indeed. I couldn’t ask for a better response.

My game (Rock Hard 1977) was missing a piece, they dispatched a replacement for me free of charge.
Good customer service.

The Crew arrived missing a card (from Amazon), but I contacted customer service at Thames & Kosmos and within a few days they've promised that they will send it to me free of charge. Nice customer service!

Bought a game from an online retailer and the cards were damaged. I reached out to Thames and Kosmos and they sent replacement cards.