thamesandkosmos.co.uk Bewertungen 

I have long been a fan of the EXIT games made by Thames & Kosmos, but am now an even bigger admirer of the business thanks to some excellent customer service. Another games business had left me hanging for five months but T&K resolved the issue within hours. Thats the way to repeat custom - and my Christmas gift list sorted. Thank you!

Excellent customer service from Nik who replaced a damaged part promptly. Great company.

I was missing a Hex piece for a Catan exit game, emailed in and spoke with Nik who sorted a replacement straight away which arrived promptly I the post. Pleasant emails and a quick result, very happy 😊

I contacted the company for a replacement part for a board game. I was contacted back quickly and the issue was resolved quickly and courteously.

I’ve played many of these super games and for the first time, a part was missing. This was sent to me very promptly when I contacted them so all great in the end.

We lost an important dice for a game and we were sent a new one right away free of charge. Nik responded to messages really swiftly and courteously. Super helpful!

Provided me with a replacement for some money bills in a game that got soaked in beer. Stellar service.

Our whole family love these games and we're so greatful to Nik who sent us a replacement piece so quickly when we managed to lose one - thank you!

We lost the decoder disk on one of our EXIT games - after we got in touch, Nik posted a replacement for free, which arrived within 2 days. So grateful to them!

Great service. Missing component replaced very swiftly indeed.

Asked for replacement dice for my city roll and build, it was no problem for them excellent service

I have loved the exit escape room boxes for some time. I unfortunately had a defective item in the box which meant we couldn't solve one of the puzzles. I emailed the company who replied immediately to offer a replacement of the defective item, or, when they discovered we had finished the game and skipped this, they sent us a whole new exit game. Fantastic customer service.

Bought an at home Exit game recently. Sat down with my wife to play, and was missing a key item from it. Luckily we realised before starting.
Contacted customer services and Lauren from US office provided us a PDF version, but directed to UK office if we needed a physical copy.
Got contacted by Nik in the UK office, and they couldn’t have been more helpful. Arranged for a replacement to be issued, and now looking forward to playing the Escape!
Thank you Nik! 🙏🏼

We've received superb customer service from the team, especially Nik who sent us the pieces that we were missing from The Crew game. Fab game, fab team, an all round excellent experience.

I couldn't be happier with the service provided. They did an absolute stellar job—quick, polite, and very prompt with their replies. It’s rare to find customer service this efficient and courteous.

Great service - my son lost a part of his kit and they sent us a new one free of charge. He loves building these type of toys and this is one of the best he’s had.

I needed replacement sticky pads for a gecko run. I contacted customer service and received a very helpful and prompt response from the account manager, offering to post some replacement pads out to me. Excellent customer service!

Quick and efficient service , thank you!

Exellent service! I needed a replacement part, and got help really quickly. The item was shipped same day.

My son has had hours of fun with the Rollercoaster Engineering Set! It’s been great to see him enjoying building and experimenting with it. The customer service from Themes and Kosmos has also been fantastic — really helpful and friendly.

We’ll definitely be using Themes and Kosmos again. Highly recommended!