Tescodirect Bewertungen 

We ordered two sofa's and a foot stool from Tesco Direct earlier this year, it arrived late April delivered by people who told us "we haven't delivered sofa's before" the result the backs of both items damaged and one leg missing and a lot of stress and inconvenience. We contacted Tesco Direct immediately; they arranged for a replacement leg to be sent asked for pictures of the damage and eventually compensated us as we couldn't face the stress of a refund or replacement! we really wish now we had opted for refund, within weeks the padding on the arms had started to slip and leave dips, it was very uncomfortable. We again contacted Tesco Direct to find they and the company who made the sofa's had gone out of business but they did agree to send a technician to inspect the damage and although it took some time to get him here he did make a thorough inspection, telling us that while it was not a design fault as such; it did need attention and he would recommend that a further rail be installed in each arm and the padding replaced. We heard nothing from Tesco for over two weeks, we eventually contacted them again to be told "no further action, it is not a design fault"! we have tried to explain that while it might not be a design fault it most certainly is a manufacturing fault since all four arms have deteriorated in the same way. their only suggestion was that we contact the furniture ombudsman. Since the furniture is not suitable for the purpose intended and sinceTesco have been the ones to take our money we feel this is in direct conflict with our consumer rights. So anyone who didn't get delivery and have had your money refunded you have been very fortunate. Take this as a warning and spend you money anywhere but Tesco.

Ordered a mobile phone because the one I have keeps dying at random times, even while charging. I had a big weekend planned with ALL information stored on my phone (and no back up, lesson learned) ordered Friday for click and collect Saturday, in time for my overnight trip, by 1530 on Saturday I still hadn't had an email to say collection was ready, checked the tracking and the order hadn't even been dispatched! Called customer service to be told order has been delayed and would arrive 24 hours later, but as we don't deliver Sunday, it'll be Monday before I can collect...trip ruined, deposit lost not happy, partner even more unhappy, kids devastated and funds removed from my account pretty much as soon as the order was taken so no option to cancel and buy from elsewhere!
Waited till Monday, still no email/contact to advise collect so phoned again, to be told, she wasn't sure what had happened, give me your contact number and I'll find out and call you back (this was 10am) 1500, called back as had no contact to be told, sorry it'll be up to another 48 hours before delivery! Temper at this point was blowing gauges, I was asked if I wanted to cancel the order, I asked if the refund would be in my bank at the same speed it was taken? The answer was no, so I said no, I don't want to cancel, I just wanted my damn phone, at which point my phone died. Called back as soon as I could get it started back up, only to find an email advising my order had been CANCELLED!!! (cue, complete temper explosion) called back again and asked why my order had been cancelled and why are the funds not in my account, to be told if requested a refund and cancellation! ABSOLUTE COBBLERS, I JUST WANTED WHAT I'D BEEN CHARGED FOR 3 DAYS PRIOR!!!
Now having to wait till Friday for refund.
Absolute shocking service, I'll never use them again...cost of phone - £149, cost to me - ruined family trip, £30 deposit lost, £20 extra for same phone elsewhere... actual cost of refund £99 cash minus a lifetime of memories...
And Tesco Direct plus staff, couldn't give a damn...as much as they "understand how I must feel" You have no idea at all how I must feel, save the textbook patronising phrases and actually listen to your customers!

To make matters worse, I had a notification from the courier to say my phone was on it's way, then another later advising they corner gain access...to Tesco! Idiots from top to bottom

just be carefully when you do shopping at Tesco. I have just been at tesco today at Harlow I've seen water melon for £2 so I picked 2 but at the counter they charged for £3.50 each. I went to customer service to make a complain. They told me where did I pick up these water melon and I show them where those water melon were . Tesco staff just stood behind me and mourn that they are not selling these water melon and make me felt like I have jumped into their Tesco warehouse to pick those water melon out. It was embarrassing... I returned them.

Ordered a sofa back in June expected delivery 24th July! Get an email saying my sofa now has a production date of 14th September! Then I received another email saying due to a stock error they cannot complete my order. I now have No sofas with 2 young children as I disposed of my old ones ready for delivery and timed me having my new carpet fitted on the 23rd July ready for my new sofas. I am so angry and disappointed that nobody saw fit to contact us sooner! You have kept my money for well over 5 weeks and now I will have to wait over that again to repurchase a sofa from another store and also wait for my refund to come through and pay a lot more money towards anything similar to what I chose from yourselves... If this is the service you give I can understand why tesco direct has closed down. I will be escalating my complaint further.

I ordered a trampoline from Tesco Direct on the 14th June money taken straight away and delivery was to be 3 to 5 working days. It was then changed to 11th July, wasn’t happy but thought I’ll just wait. This is now the 16th July and still no trampoline. I got a message from a courier saying delivery 11th July sat in all day and nothing. When I contacted Tesco they were so rude and says because I live in Northern Ireland it takes longer. No one every made me aware of this and they refuse to give me the name of the local courier, so I’ve still nothing..appalling service from Tesco all round!

Had to wait in most of the day but came in the end would youse again

Waited all day for a Faulty TV to be collected. All emails came through from Tesco Direct confirming the collection as today. Waited all day to be told that this has now been re-arranged for tomorrow. No notification, phone call or anything.

In the face of all the negative reviews, I stand to differ! Ok, my recent purchase was a day late, but that wasn't a problem for me; my oh would disagree though, because the leather recliner it replaced had been duly dispatched to the dump the afternoon of the expected day of delivery. He had to make do with a fold up chair in his prized position in front of the tv lol. Anyway, I digress. When our chair arrived and we'd unpacked it, it had what appeared to be an unsightly blue mark (dye transfer or some such) on it. After a call to Customer Services and a few emails with photographic evidence, later, I am pleased to say that Tesco offered a 10% discount, thus resolving the situation to our satisfaction. Many thanks to Lynzi for your speedy and professional action and attitude!

I have been trying to order a trampoline for the last 24 hours. Hopeless. I get to the end and cannot select a delivery date. Apparently the system is down. For 24 hours? Really? To be fair the customer services were sympathetic though unable to help at all, except to advise ‘keep trying ‘. No surprise it’s closing. Absolute joke.

Absolutely Appalling Customer Services - ordered 2 settees - only one turns up - Tescos High Level Complaints - useless - I speak to supplier and kick off to be told it will be done the next week but order should never have gone in part - next week they do not produce it so again I kick off and Tescos.......does nothing - I speak to a director at the suppliers and they sort it out same day - next day tescos say it will be 4 weeks - I explain I have sorted it - they just offer a gift card - absolutely avoid at all costs they are worse than a chocolate fireguard - absolutely useless and the high level complaints make Vodafone look good!

Lost item and will not refund as they “have done nothing wrong”

Click and collect item has gone missing in the Tesco Hanley Store, but Tesco has taken the money for the item.

Called customer services who said they can’t anything and they can’t escalate as they don’t have managers.

Called a second time and managed after over two hours to speak to the manager Jackie who was very rude, refused to make this as a complaint or investigation as they said it’s not there problem!

Maybe because they are closing down they don’t care? But I have no item, no refund and no compensation!

Be aware there are cheap items on the site but don’t get delivered. Cowboys.

Absolutely disgusted have had the same problem as a few of you have had on here, ordered a sofa at the end of March was due for delivery but lost one of the parts, waste of a day off. they eventually found it and arranged new delivery date to be told today that this dispute was going on. The lady advised me not to take the refund as they were so close to getting it sorted Now to be told after i had to call them again first that they will not be delivering any orders and that i should be due a refund, still have had no call back about my refund!!!!! we are now in JUNE!!!!

After nearly 3 months of waiting for a new sofa and armchairs that I've paid for but never received, it's become clear that either the manufacturer, courier and Tesco Direct themselves are colluding to obtain money from customers without actually making or delivering anything…. or that all three parties are completely and utterly incompetent.

As well as being pleased that Tesco Direct is closing down, me and my family will never shop at any Tesco store or petrol station ever again. 20+ years of loyal custom - gone in a heartbeat.

After my experience with them I am not surprised that they are closing down. Although to be fair once I had cancelled my order they were pretty quick at refunding my money. My complaint involved the nondelivery as promised and my wasted day waiting in. But there is no point in going on about it as they will have stopped operating long before I would have looked to use them again.

Purchased a sofa and chair 8 weeks ago. Told the items would be ready in 4 weeks and would be delivered on 30th May. No communications from Tesco direct no updates kept phoning. Now told the company who make the furniture have ceased trading, however my sofa has been made and is in the warehouse, but the couriers are refusing to deliver because they will not be paid. Tesco will not approve another company to collect the sofa. Offered to pay for DPD to collective goods but this offer was refused. Asked if the goods would have a warranty now the company has ceased trading, told no but I would probably get my money back. Asked to speak with Ms Ashley Nichols the senior manager in charge but told she will not accept calls but would contact me within 24hrs. Is it any surprise that Tesco is closing this part of the business with such a totally useless senior manager who i’m told would probably not have a clue what’s going on. Still waiting for the call back.

Tesco direct staff are not interested in solving my problem they said this part of the Tesco business will close on 9th July so they have no idea what will happen then. Told they would keep me informed each week. No surprise have now cancelled the order.

IF YOU HAVE RECENTLY PURCHASED FURNITURE FROM TESCO DIRECT CHECK THAT YOUR WARRANTY IS STILL VALID IF NOT GET YOUR MONEY BACK NOW BECAUSE YOUR GOODS WILL NOT BE REPLACED OR REPAIRED, DOUBTFUL TESCO WILL EVEN COLLECT THE FURNITURE AS THERE IS NO WAREHOUSE OR COURIERS.

Finally asked if I woul like to complete a customer survey

No wonder they're closing, shocking service. I've only just started shopping in Tesco again but that'll be stopping. Trustpilot should have zero scoring as that is what I would give this lot, they're dreadful.

Disgusting service! Ordered a sofa on the 24 th of April was told it would take a month to be delivered. This was fine, so sold my old sofa a few days before the delivery date. Me and my partner waited in all day no sofa! Rang up in the afternoon to be told my delivery has been put on hold! We obviously wasn’t happy about this but thought a few more days weren’t hurt. Then later on that evening I got an email to say my order has been cancelled!! So now my family have nothing to sit on. When I rung up to see what was going on they just said it’s been cancelled and that’s was that, they didn’t care about my situation at all and offered me a meesly £25 good Will gesture!! They have had my money for over a month and left me with no sofa and think it’s acceptable to just cancel on the day it was ment to be delivered!! Appalling service. I will never ever being using Tesco again. Absolutely disappointed.

Terrible experience ordering a child’s garden playground set. Firstly get email & text msgs confirming delivery day & asked to stay in 8-6 for delivery with no time window option which on a work day is far from ideal, item didn’t arrive, then get further messages & emails to do same following day - still no delivery. I’ve been calling customer service throughout and on 3 separate occasions and with 3 different tesco staff always told I’ll get a call back with info and call never returned. I’m then assured it will be the following day when again it doesn’t arrive. Even the tracking site / link had said out for delivery incorrectly.
So had just about given up and item randomly arrived the following week. Prob more disappointing than the delayed delivery was the terrible communication and the constant promise of calls back via Tesco customer service which never came. Unacceptable levels of service.

Absolutely awful. Had a phone call to say my sofa would be delivered next day. Only to find that Tesco had a dispute with manufacturer and had put a hold on my order. No phone call to let me know. Couldn’t tell me what was going on or when I might get delivery. I requested a refund. When I left a comment on Tesco direct they said my comment did not meet their satisfaction so would not make it public.