Tescodirect Bewertungen 

Returned an order to comfy living- Tesco partner on 4th April and have still not received a refund of £209.99. Despite endless emails and phone calls to the claims department and customer services with a promises eac time to resolve the issue....they haven’t. Each contact, including 2 managers are “going to take ownership “ and each one was has failed miserably.
The long awaited refund has caused my bank account to go into debt and I am totally stressed out with having to constantly chase this up. For a big company the customer service is diabolical and they are still allowing Comfy Living to trade under their name...I so wish I’d read the reviews first. Today I have written to the Ombudsman in the hope that it can finally get sorted out

Bought a Tablet for an elderly customer from Tesco Direct partner 'Time2 Technology'.
It was faulty in manufacture (SD card was stuck inside case), and was previously used (had unknown Auto-fill data coming up, and also had a Browser Redirect Virus and Porno Pop-ups!!).
Both Time2 and Tesco agreed it was faulty.
Returns took 2 months to achieve and I was 'forced' to pay more for an unwanted 'upgrade' that wasn't really an upgrade!
Eventually I managed a full refund, but after all the time spent on calls, emails, visits to Tesco, the Post Office etc, and driving over to my customer to try to rectify things and passify her over it all, Tesco dismissed my claim for small amount of compensation!

Ordered a refurbished iPad from Tesco Direct in February and it was faulty from the start. I took out the warranty and was told I needed to send the faulty iPad to a company Called Mendit.com, which I did. After chasing them up a couple of times I was told that when the IT guys checked it out they had to order a new part and once it had arrived and been fitted it would be returned.
When I received the iPad back the fault was exactly the same and so I contacted Tesco Direct and asked for either a full refund or a replacement.
They replied saying although I had bought the device from Tesco Direct it was supplied by a third party and so they couldn't do anything. I was told to contact the third party Direct as there was nothing they could do and left to sort it out myself.
As I bought the device from Tesco Direct,who charged my card for the order, I foolishly though they had a duty of care to me as their customer to sort it out but apparently there is some small print on the order confirmation somewhere saying they have no liability for anything if there is a problem.
I have been given incorrect and misleading information by Tesco Direct throughout this whole issue, which is still not sorted out, and would strongly advise anyone not to buy anything from their site without checking carefully that it is not a third party supplying the product.

Had some head phones Oct 2017 , they were good so in December had some more when they got to 3 months old the wire connector from headphones to device cracked where the wire went into plug that was easy to sort out. Today the plastic that holds the ear pad onto head band snapped, tesco asked me to send photo of damage, they got back to me and kept on it wasn't a manufacturing fault, the photo shown that they hadn't been trodden on or abused and I asked why they had broke and got the same answer and because of the way headphones are used (as in being put on and taken off, normal use I think) they are prone to breaking.
Tesco used to be better than this but when I here a explanation like this I am gob smacked and I am put off from ordering from them again so beware of using headphones from tesco

We ordered a mini fridge & a mini freezer expecting it to be an easy delivery. Only the fridge arrived. I refused delivery. Delivery courier was aggressive & it took 5 minutes to refuse delivery. Tesco staff said they've had this problem before- when more than one item is ordered at the same time, they're given the same dispatch code and couriers sometimes assume it's a duplicate mistake & you only end up with one item delivered. I suggested they use a different courier, they said they can't. After the ordeal with the DPD courier we won't be ordering from Tesco again! Gone with another company for a slightly higher price who uses more sensible couriers where the items actually arrive & the courier is pleasant.

Ordered a wardrobe An selected a delivery date An still never came on time. 4 days late! They use cheap and wrong size screws An leave the customers to make there own holes for the screws on the door. Cheap wood which has now cracked 4 times from just putting screws in. Never ever order from here

My order failed to arrive on the promised delivery date, so I wanted a revised delivery date, not much to ask you would think. Contacted Tesco and got this reply, "I can advise that as this has been ordered from our partner, Happy beds, payment for your order has gone to them and they are best placed to deal with any queries that you may have with your order". Tesco, you are the retailer and should be dealing with your customer's queries, not passing them on to your partner, or their delivery company.

Tesco are taking your money and your order and if anything goes wrong, they walk away. The problem was finally resolved and delivery made, NO THANKS TO TESCO. I would recommend you buy direct from the supplier, as Tesco are just acting as order takers.

By the way Tesco, the contact number for Happy Beds, provided on your despatch note, was INCORRECT. You show the number a starting 333... which is a premium telephone directory site! The number should start 0333. UNBELIEVABLE INCOMPETENCE.

Four promises of delivery: not one adhered to. Tesco don't seem to realise that using inferior couriers reflects very badly on them. They apologise and apologise but no wine shows up.
I clearly will not be buying wine from Tesco again and nor should anyone else until they have sorted themselves out.

Have ordered multiple times with zero issues. Ordered a variety of PS4 hardware and games. Home delivery was prompt items received on time exactly as described. In store collection was very simple just had to show my bank card. Picked up ps4 pro and aim controller farpoint combo this way (work often so home delivery can be issue). 100% happy with the service I have received!

My husband placed an order on the 26th of March and received a confirmation and delivery date. They're supposed to deliver it yesterday and it didn't happen. Then they said today and again, it wasn't delivered. Very disappointing and frustrating to wait for something that is not coming. Unacceptable. My husband rang them and their excuse, "you gave us a wong contact number", my husband checked Tesco confirmation letter sent to us and his number was there and was correct. Never will use Tesco Direct again.

I ordered a trampoline for my kids for Easter as a present and when it came to selecting a delivery date I selected it to come on 31st March (Saturday) between 7am - 7pm. My order was dispatched to XPO for delivery and they attempted to deliver a day early (Friday) but nobody was at home and expected it to come on the day selected at check out. I contacted Tesco who then replied telling me that XPO got the deliver date mixed up and they would deliver on 3rd April but yet again they failed to deliver. I have now spoken with Atleast 10 different customer service advisors from Tesco and still I do not know when my order will arrive as nobody seems interested in dealing with this problem. I will never order anything online from Tesco again and they have the cheek to charge £7.95 for this delivery service but won’t take responsibility when there has been a problem with the service. A large retailer such as Tesco should be able to be more proactive in dealing with these problems and making sure their customers are satisfied with the service they have paid for. I would advise anyone to look elsewhere first before ordering anything from Tesco and don’t expect customer service to go out of their way to help resolve any problems you have with them.

Horrible customer service- Ordered a TV and was advised it would be in store on the 31st - It was not. I was told that that order would be cancelled and an a replacement delivered to the store for the 3rd - After the original order was placed on the March 29th it is now April 3rd and I still do not have a TV - I called customer service this morning and was advised it was on the way and would be in store today. Obviously they can't manage to move 1 item from one store to the other in a weeks time, pretty much shows you that its a gamble ordering from them. Very disappointed I don't recommend then and will no longer be shopping with them. A.O. is likely a better alternative...

As a new customer to Tescodirect online shopping I am very impressed with the whole experience and am happy to give them a five star rating,

The most rude staff I have ever met! I ordered 1st time from Tescodiredt and it was the worst experience ever - and not actually the fact that only half of my order was delivered to the store (at last that I was told by the staff) I ordered 4 items and got 1 tracking number - email updates said the order will be in 2 parcels, 2 items each. The wrost was the experience in the store - I was told that the 1 parcel they had was ALL I paid for!! Wanted me to sign collection and go away! They weren't interested in emails on my phone! When I asked them to open the parcel and show me the 4 items, the girll by the counter opened it and went mad when it turned out there were only 2 items!!!! And she said to me "it is not a reason to be rude" ! Tesco is really the worst brand and looks like for the worst people as I can't understand how somebody can be happy with such manners and language, not mention the store itself. Not recommended, especially the Northampton Bordeaux Close store.

Order- 4M6M6K8QC.

Items come 'packaged' in plastic bags. Who could know then that a gift then arrives completely second hand battered and 'opened'.

Beggars belief as did the apparent apathy when trying to highlight the issue... I mean, this is Tesco's stock, their money right?

I was advised Tesco inspect all packaging on return, therein lies the issue and frustration, there is and was none to inspect.

Too big to care maybe? I do know I wont order again as whats the point when competitors send in boxes or actually care.

I have pre-ordered 5 video games, FarCry 5 being the latest which I received on the date of this review, all of which arrived on the date the games were released, and purchased a Samsung Galaxy tablet using their click and collect service at a local Tesco store which was there on the following working day for me to collect. I was even sent an email to inform me that the item was there and ready for my collection.
I can't understand how Tesco has such a low score here on TrustPilot, the service has been perfect for me.

For the record, all items were purchased directly from Tesco Direct and not third party retailers whose goods are sold via the Tesco Direct Website.

I ordered a baby car seat for my grandson. It arrived in good time, but that's were it ends.
The baby seat was faulty and if you tired to place a baby in and the baby tried to lean forward the safety straps would not hold the baby in place.

I was advised to return the item in store which I did, I advised Tesco direct and the store manager to take the item down as it's dangerous and potentially lethal as of to date they are still advertising it for sale.

I then placed a review for others to see but Tesco sent me an email saying it doesn't reach there guide lines, I called Tesco and was told I need to speak to customer services and I would be transferred at which I was cut off. Tesco are knowingly putting baby's at risk of death.

Terrible experience and would never order from them again. Refused to replace garden furniture which was faulty and said it was how it had been stored over the winter ( even though it had been stored in a dry shed) when I got it out in spring to use it, it was full of holes which was not vermin and nothing other than a manufacturing fault but they refused to help despite photographic evidence and owning it for only a few monthsI only bought it that autumn and never used it. Had to get rid of it as was unsightly, so never got t use it not even once !!! Avoid these con merchants as will not get any help if u have a problem once they have your money. I wasted £240 on this pile of junk and not even an apology!!!
Buyers beware !

If only I had looked at this website before placing my order, as everything that has been posted is true.
Tesco Direct take no responsibility other than taking your money. I add my agreement with other reviews and say don’t use them!!

Very bad service!
No communication, no apologies, nothing but very bad service.