Terra Universal, Inc. Bewertungen 

Expensive but good product.

Thanks to Justin Tran for the excellent support and immediate assistance. He resolved all my questions very quickly and the overall experience and communication were very good.

Process unfolded as planned. Chris was great. Would buy another one, and will recommend Terra to others
Best

Daniel was very helpful, I was looking at a product on Terra's website, and wasn't sure if it was appropriate for our cleanroom, he was able to explain why it wasn't, recommended the correct product, and answered all my questions.

We were waiting for more a month to receive a single cable. First, the customer service person who was attending our request left the company in the middle of the process. Not answers were recieved for several days. Then, problems with payments, late replies, and finally no shipping information about when this item was supposed to be recieved and when. no tracking info. pushing the people there to find out where this cable was... disaster.

Had to argue for my order (team could not think outside the box). Poor communication from Terra team. Delays on short ship items. Did not start order because Payment required despite PO. Cannot track shipment now.

I had a great experience with Terra especially with Eduardo C, he was knowledgeable and very responsive. He fixed a problem we had with one of the benches in a timely manner while keeping us informed throughout the entire process. Thank you Eduardo

I am happy to give 5 stars rating. The service was extremely helpful for my project, made the process smooth and efficient, and helped reduce costs for may company. Thank you for great support.
we would also like to express our appreciation to
terra Universal for their support and professional work in helping improve our Clean Room environment. They custom-designed and manufactured an additional air support system to work alongside the existing system as a reliable backup, helping maintain the proper temperature at all times.
Their team took the time to understand our specific needs and provided a practical, cost -effective solution, that work very well for our operation. We truly appreciate their hard work, attention to detail, and commitment to helping us keep our products and workflow running smoothly without interruption

Terra

This company is by far one of the worst I've eve worked with. Back and forth in communication without releasing the order until I answered if my company would be buying other products. The tracking for my order was never sent nor was the website orders updated. The items came later than what was initially stated then they randomly show up with no notification to me. If they were lost or stolen in transit I wouldn't have known.

We've had an excellent experience with Terra Universal fan filter unit Whisper Flow. The build quality is top tier, and the unit performs exactly as expected reliable, efficient, and well-engineered for demanding environments.
What also stood out was the level of technical support. Brandon was outstanding, responsive, knowledgeable, and genuinely committed to making sure everything was dialed in correctly. He didn't just answer questions; he provided clear, practical solutions that made implementation smooth and hassle free.
Its rare to find a high-quality product and equally strong support behind it, but Terra Universal delivered on both. Highly recommended.

Great experience all around especially with the prompt and friendly responses from Daniel Magpayo to all of my questions. Looking forward to continue working with Terra Universal from here on out!

excellent customer service, quick response

Eduardo Cordova helped me throughout my purchase of 2 FFUs from Terra Universal. He went above and beyond to make sure my experience was phenomenal. Will definitely be making future purchases because of the help Eduardo provided. Great service! 12/10!

I am an independent contractor who placed a small personal order of which they promptly charged me. I continuously keep getting emails from Daniel Magpayo stating they can release my order once I have provided them with the contact information of the procurement person in my company. I am a contract employee who simply wished to make a small personal purchase and am getting no response other than the above. I have been assured my order has been processed and waiting to be shipped if I provide them with the name of someone who does not exist. For two weeks I have asked to have my order shipped or money refunded, and I keep getting the same, what appears to be, an AI generated email. I am very unhappy with my experience with this company. It’s been almost a month and nothing but run around.

I went onto the chat box as I was trying to order online and it was giving me list pricing. Long Le was quick to help! Sent me an e-mail address to send my PO and the form to setup as a reseller within the hour! My item was acknowledged within 24 hours and shipping quickly. Can't ask for better service!

Terrible customer support. As soon as payment was sent I did not hear any updates on my order.
I was projected less than a 2 week lead time on the large components. A technical support representative helped me curate this order based on their current inventory to ensure a minimal lead time. Payment was processed the next day and the order was placed. I reach out 3 times after by expected lead time had passed and I receive no response. I was referred to their order tracker software by an autogenerated message. I finally receive a response a week later announcing my order was ready for pickup. Any respectable vendor would provide updates when the order is nearing completion so one could arrange logistics for a pickup.
Upon beginning assembling my 26K cleanroom, my team noticed there were no direct instructions for the placement of the FFU's in the frame. the photos in the manual did not align with the unit I had purchased. Naturally I called the number written on the documentation for support and was not allowed to speak with any technical support and instead was referred to an email.

DO NOT BUY FROM THIS VENDOR. They are not a manufacturer, just a reseller. there are dozens of companies with comparable products.

The team at Terra are very helpful and responsive. They helped our project team take a simple hand sketch and turn it into a detailed floorplan for our cleanroom concept. The feedback and inputs we received from Taso & Carmen helped us develop our cleanroom per our operating requirements. thanks

I placed my order online on 12/24/2025. The order was released on 1/6/2026 and the estimated ship date provided with the order confirmation was 1/27/2026. On 1/12/2026 I received an email that the minimum order required is $100, so I increased the order to meet the minimum. On 2/3/2026 I received an email that my order was delayed. Then on 2/17/2026 I was emailed again and told the order minimum was now $250. Not a great experience.

Customer service was very good. issues got fixed. all in all, pretty good.

Initial order was incorrect. Second order took over two weeks to get processed and shipped. I still have not received the product I ordered.