Team John were absolutely fantastic with cleaning the two bed and two bath I was renting, I was having a last minute move-out on and I struggled to find cleaners who would take me so soon. Team... Mehr ansehen
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Das sagen Bewerter
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extr... Mehr ansehen
Unternehmen hat geantwortet
I booked an end of tenancy clean and got amazing service from start to finish. Moji's team of cleaners made sure everything was immaculate, they were super professional and spent time making sure I w... Mehr ansehen
Unternehmen hat geantwortet
Excellent cleaning service!the team was very professional,very friendly,reliable and very thorough.they left everyrhiing spotless and clean.I would highly recommend this company to anyone looking fo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Kontaktinformationen
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Vereinigtes Königreich
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.4
Hervorragend
1569 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Carried out a deep clean at the end of…
Carried out a deep clean at the end of the tenancy. Place looked and smelled great.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Karen,
Thank you for your lovely review! We're delighted to hear that your property looked and smelled great after our end-of-tenancy deep clean. We appreciate you choosing Tenancy Cleaning and taking the time to share your feedback.
We hope to have the opportunity to help you again in the future!
The Tenancy Cleaning Support team
Moji team did a great job on our end…
Moji team did a great job on our end of tenancy cleaning. Very nice guys. Highly recommend.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Rosh,
Thank you for your kind review! We're delighted to hear that Moji's team did a great job with your end-of-tenancy clean and made a positive impression with their friendly attitude.
We really appreciate your recommendation and will be sure to share your feedback with Moji and the team. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
End of tenancy clean
Moji and team did a great job on our end of tenancy clean. Communication before the clean was fantastic via WhatsApp with Darya. Moji’s team showed up on the day, blitzed the house and left it spotless.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Ben,
Thank you for your fantastic review! We're delighted to hear that you were happy with both the communication from Darya and the cleaning provided by Moji's team. It's great to know that everything went smoothly and your house was left spotless.
We'll be sure to share your kind words with Darya, Moji, and the team. Thank you for choosing Tenancy Cleaning, and we hope to help you again in the future!
The Tenancy Cleaning Support team
Excellent work Moji and Team
I’m very happy with the tenancy cleaning service. Moji and team was professional, friendly, and thorough throughout the process. They did a great job cleaning the property and paid attention to the details, leaving everything clean, fresh, and tidy, team worked efficiently to ensure the property was ready for handover
Overall, a great experience and excellent value for money. I would definitely recommend their service and Moji & team to anyone looking for reliable end-of-tenancy cleaning!
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you for your fantastic review!
We're delighted to hear that Moji and the team provided a professional, friendly, and thorough service. It's wonderful to know that their attention to detail and efficient work ensured the property was fresh, tidy, and ready for handover.
We truly appreciate your recommendation and kind words about the value of our service. We'll be sure to share your feedback with Moji and the team. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Nesh did a brilliant clean
The cleaners (Nesh team) arrived promptly and did a thorough deep clean of my property to leave it looking its best in years. The house is sparkling and smells wonderful. A hard working team who were very respectful of the property. Happy to recommend.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Jo,
Thank you for your wonderful review! We're delighted to hear that Nesh's team delivered such a thorough deep clean and left your home sparkling and smelling fresh. It's especially lovely to know that the team was hardworking, punctual, and respectful of your property.
We'll be sure to pass your kind words on to Nesh and the team. We really appreciate your recommendation and thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Disastrous service – completely failed inspection and cost me £444!
I hired this company for a full end-of-tenancy clean, and their work was an absolute joke. My letting agency failed the property so badly that they actually thought the flat hadn't been cleaned at all, stating it wasn't even up to a basic domestic standard.
The agency's checkout report highlighted horrific misses across every single room, including:
• Bathrooms: Heavily stained toilets, heavy limescale on the kitchen sink/shower glass, and thick dust on all mirrors and vent caps.
• Kitchen: Heavy grease build-up left on the hob, a dirty washing machine seal full of hair/confetti, and thick soap build-up in the drawer.
• General Areas: All skirting boards were left thick with dust, floors were uncleaned, heavy dirt marks were left on the balcony glass, and trash/debris (including broken balloon pieces) was left completely untouched under the beds.
Because their initial work was so incredibly substandard, the agency flatly refused to let them back into the property to fix it. The agency had to hire their own contractors, and I am now stuck with a £444 penalty charge for a full re-clean. I made a complain and all they could do was a refund of 10% only.
If you are a tenant trying to get your deposit back, do not trust this company. They will take your money, leave the place filthy, and cost you hundreds of pounds in landlord penalties. Absolute scam of a service.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
We are sorry to hear that you are dissatisfied with the service. However, we would like to clarify the circumstances surrounding your complaint for the benefit of anyone reading this review.
The property was in a particularly poor condition, and our cleaning team did their best to accommodate the service under the circumstances. You raised your complaint at approximately 8 pm on the 25th, and by 2 pm the following day, we had offered a free-of-charge re-clean to address the areas of concern you had raised.
We responded promptly to your complaint and provided an opportunity to resolve the matter. However, you declined our offer, explaining that your letting agency had already arranged for another cleaning company to attend the property. This meant we were unable to carry out the proposed re-clean, which is contrary to the terms of our guarantee, under which customers must accept an offered re-clean as the first opportunity to resolve cleaning concerns.
Under these circumstances, you were not eligible for compensation under our guarantee terms. Nevertheless, as a gesture of goodwill, we offered you a 10% refund, which you accepted and received.
We understand your frustration regarding the additional charges imposed by your letting agency. However, we believe it is important to clarify that we offered a practical resolution promptly, but the opportunity to address the reported issues through our own re-clean service was declined.
We remain committed to resolving genuine customer concerns fairly and in accordance with our service terms. We respectfully believe that this review does not reflect the full circumstances or the resolution we offered.
The Tenancy Cleaning Support team
Abiola and his team did a brilliant job…
Abiola and his team did a brilliant job within a very small time frame. Would definitely recommend.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you for your wonderful feedback! We’re delighted to hear that Abiola and his team delivered a brilliant job within a tight timeframe. We really appreciate your recommendation and your support. We’ll be sure to share your kind words with Abiola and the team!
The Tenancy Cleaning Support team
Moji and his team were amazing
Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend them to anyone looking for a cleaner. Didn’t take long to clean at all either! They brought all their own equipment too and the booking process overall was very smooth
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Hi Pinali,
Thank you for such a lovely review! We’re delighted that Moji and his team left the place spotless and that you found them friendly and professional. I’ll make sure they all see your kind words, especially the part about the standard of their work.
We’re glad the booking was smooth and that everything was quick and easy. Thank you for recommending us, and we’d be happy to help again whenever you need us.
Warm regards,
Tenancy.cleaning Management
Highly recommended for the professional…
Highly recommended for the professional end of tenancy cleaning. I had very good experience with them from the beginning of getting quotation, to the appointment booking and the cleaning process. I am very pleased with the professional high standard if Moji’s team delivered and with their prompt responses. Highly recommended!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your wonderful feedback and for taking the time to share your experience!
We’re delighted to hear that you were pleased with the service from the initial quotation and booking process through to the cleaning itself. We’ll be sure to pass your kind words on to Moji and the team — they’ll be very happy to know their hard work and professionalism were appreciated.
Thank you again for your recommendation. We truly appreciate your support!
The Tenancy Cleaning Support team
Moji’s team did a great job!
Moji’s team came to clean at my property and they did an amazing job. You can tell they are hard working guys. They were efficient and gave great attention to detail. They were kind, trustworthy and just lovely people. If you book with this service, request Moji teams. They won’t let you down!
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your fantastic feedback!
We’re thrilled to hear that Moji’s team did such an amazing job and that you were impressed with their efficiency, attention to detail, and professionalism. It’s especially lovely to hear that you found the team kind, trustworthy, and a pleasure to have at your property.
We’ll make sure Moji and the team receive your kind words — they’ll really appreciate the recognition. Thank you for recommending them so highly and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
I contacted Tenancy Cleaning to aid…
I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping to clear the property and remained very professional throughout. Communication was great throughout the whole process. I couldn’t recommend Nech’s team enough! Very happy with the service provided. Thank you!
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your fantastic review!
We’re delighted to hear that Nech’s team went above and beyond to help with the property and that you were pleased with their professionalism, communication, and dedication throughout the process. We understand that clearing a property with years of clutter and neglect can be a challenging task, so it’s wonderful to know the team made a positive difference.
We’ll be sure to pass your kind words on to Nech and the team. Thank you for your trust, support, and recommendation!
The Tenancy Cleaning Support team
Tip Top
Great experience with Robert and his colleague.
I was very happy when I saw the pictures of the beautiful clean property. It was an end of tenancy job and there was a lot of work to be done.
There were 7 of us living in the property, and I was delighted with the results.
A job well done!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a great experience with Robert and his colleague. It sounds like they had quite a task ahead of them, especially with a larger property and seven people having lived there, so we’re really pleased to know you were delighted with the results.
We’ll make sure Robert and the team receive your kind words. Thank you for choosing Tenancy Cleaning and for taking the time to recommend our service!
The Tenancy Cleaning Support team
Excellent customer experience
Excellent customer experience. I have used them twice and they are extremely professional.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your kind feedback and for choosing Tenancy Cleaning twice!
We’re delighted to hear that you’ve had an excellent experience on both occasions and that you found our team professional throughout. Your continued trust and support mean a lot to us.
We look forward to assisting you again in the future!
The Tenancy Cleaning Support team
I recommend them
Really pleased with my experience with Tenancy.Cleaning. The whole process was straightforward and professional, with clear communication throughout. The service was well organised and everything went smoothly from start to finish. I would happily recommend them and look forward to working with them again.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your fantastic feedback!
We’re delighted to hear that you found the whole process straightforward, professional, and well organised. Clear communication and a smooth experience from start to finish are very important to us, so it’s wonderful to know we delivered on that.
Thank you for your recommendation and continued trust. We look forward to working with you again in the future!
The Tenancy Cleaning Support team
WOULDN'T GIVE THEM A STAR RATING IF POSSIBLE! DISGUSTING SERVE AND A BUNCH OF CON ARTISTS!
DO NOT GO ANYWHERE NEAR THIS COMPANY!
This company is an utter scam. We paid for an end-of-tenancy cleaning which wasn't completed to any sort of standard, and also paid for furniture to be cut up and removed from the property. The furniture was left on top of an already full skip that was not connected to the company. We asked for a reclean and for the furniture to be removed from the skip, which was stressful to organise, and upon 'the team' returning to the property, they said they were unaware of the requests and would only remove the furniture or do the reclean. They said they should be able to use the skip if it was there; however, the skip should have been collected and therefore not available anyhow. They were there for 20 minutes, wiped 1 skirting board and then left again. They took only some of the furniture and left the rest on the front lawn, promising to return later that day (this happened this morning, and I am doubtful they will return). I have written to the complaints team demanding my money back. I am also going to Trading Standards about this complete farce of a company. Do not go near them!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Dear Katherine,
We are sorry to hear that you remain dissatisfied with your experience.
However, we would like to clarify that your complaint was handled professionally by our complaints department. Following our investigation, and due to the lack of sufficient visual evidence to verify the cleaning work completed by our team, you were offered a **full refund for the cleaning service**.
We believe it is important to highlight that our team attended the property twice, yet despite these visits and your continued dissatisfaction, we have not charged you anything for the cleaning service.
We take complaints seriously and aim to resolve them fairly based on the available evidence. While we regret that your experience did not meet your expectations, we believe the resolution offered demonstrates our willingness to take responsibility and address your concerns fairly.
Kind regards,
The Tenancy Cleaning Support team
Very happy
I can honestly say i had a great experience from Christos.
He was polite and made sure he checked everything with me prior to leaving.
He arrived promtly at 9am and remopped the floor after our inspection.
The whole experience was seamless from start to finish.
Easy booking experience. Swift, friendly response to questions.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a great experience with Christos. It’s fantastic to know that he was polite, punctual, attentive, and took the time to check everything with you before leaving, including addressing the floor after your inspection.
We’re also pleased that you found the booking process easy and our communication swift and friendly. We’ll be sure to pass your kind words on to Christos and the team.
Thank you for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
Ali and his team did a great job
Ali and his team did a great job. They did an end of tenancy cleaning, left the place sparkling. Absolutely recommended!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your fantastic feedback!
We’re delighted to hear that Ali and his team did such a great job and left the property sparkling after the end-of-tenancy clean. We’ll be sure to pass your kind words on to the team.
Thank you for choosing Tenancy Cleaning and for your recommendation. We really appreciate your support!
The Tenancy Cleaning Support team
LOST PART OF DEPOSIT BECAUSE OF TENANCY
Hello
I'm sending you this message to let you know am not happy with your service. I have sent you guys text messages no response. I fill the survey but can’t submit it.
Firstly it was the time that keeps changing from 9am to pass 3pm.
The apartment i paid you guys to clean wasn’t cleaned at all. so many things were omitted and some not properly cleaned. 2 kitchen cabinets was omitting and the stove wasn't cleaned properly even the kitchen sink. I paid for 5 curtains to be cleaned just 4 was cleaned, how's it that's fair
Now I had to get cleaning supplies to do it myself after paying that much and i still lost part of my deposit because it came back a domestic cleaning meanwhile i paid professional to do the job.
It’s just so sad
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Dear Ibironke,
We’re sorry to hear that you were disappointed with your experience and that you felt several areas of the property were not cleaned to the expected standard.
We take feedback regarding cleaning quality, arrival times and the completion of booked services seriously. We understand your frustration regarding the kitchen cabinets, stove, sink and curtains, as well as the impact you described on your deposit.
Following a review of your complaint, we confirmed that your formal complaint was submitted on 5 October, 14 days after the cleaning service on 21 September 2026. Unfortunately, this was outside our 7-Day Re-Clean Guarantee period, during which customers must report concerns to allow us the opportunity to investigate and, where applicable, arrange a return visit.
As the concerns were raised outside this period, we were unable to offer a re-clean or compensation under the guarantee. We appreciate that this is not the outcome you had hoped for, and we regret that your experience did not meet your expectations.
Kind regards,
The Tenancy Cleaning Support team
Lovely cleaners
Lovely cleaners, house was sparklingly clean afterwards.
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your lovely feedback!
We’re delighted to hear that you were happy with the cleaners and that they left your house sparkling clean. We really appreciate you taking the time to share your experience with us.
Thank you for choosing Tenancy Cleaning and for your kind support!
The Tenancy Cleaning Support team
Great experience with Moji’s team
We moved into our new place and it needed a proper cleaning, the booking experience through the website was seamless and quick. Moji’s team came to the place and did a very good job. The guys were extremely nice and made sure we checked everything was taken care of the right way. I would recommend the service and especially Moji’s team.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a smooth booking experience and that Moji’s team did such a great job preparing your new home. It’s especially lovely to hear that the team were friendly, professional, and took the time to make sure everything was properly checked with you before leaving.
We’ll be sure to pass your kind words on to Moji and the team. Thank you for recommending our service and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
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