Teamwork.com Bewertungen 66

My son absolutely loved his experience here. Joe and Mia were amazing hosts
Will definitely be returning and recommending

Awful experience with Teamwork and I should have read the review on here before getting on a sales call.

While the features seem good, the sales team become defensive when challenged on the pricing structure. They are not open to explaining in a clear concise way, and I was told that the sales man was just quoting the company line.

He was aggressive towards me in the call, interrupting me constantly when I was trying to explain why the pricing didn't make sense to me. I was made to feel so uncomfortable, which I raised, which then led him to tell me he now feels uncomfortable because I raised it!

Let's say I left the call and will not be working with this company. Aggression and anger in the workplace is not acceptable!

From a software standpoint, Teamwork likely performs as well as any other help desk or project management platform on the market. However, when it comes to transparency around their plans and features, I would give them a very low grade.

For example, in their Teamwork Desk product, the Premium plan lists “Premium Reporting” as a feature. The wording is important. Because they use the word “Premium,” it suggests that lower plans may include some form of basic reporting, just not the premium version.

That is not the case.

There is no reporting at all on the free plan, which is understandable. However, their first paid plan, Pro, costs at least $17 per user per month and still includes zero reporting functionality. This is surprising, especially because the Pro plan includes time tracking. Logically, you would expect some level of reporting on the time that is being tracked. Instead, there is none.

In practice, this means that unless you upgrade to the Premium plan at $33 per user per month, you have no built-in way to understand how your support desk is performing from an efficiency or workload perspective.

To be fair, Teamwork support did explain that reporting is technically possible, but the process is quite cumbersome. Their suggested method involves exporting ticket data into an Excel or CSV file and then building your own reports outside the platform.

I understand that software companies often structure pricing tiers in a way that encourages upgrades. The idea is that if a task becomes time-consuming enough, customers will choose to pay more for the convenience of built-in functionality. That approach is fairly common in SaaS products.

However, if that is the strategy, it would be far better to be transparent about it in the plan descriptions.

J'adore, je l'utilise depuis 2 semaines sur leur fonctionnalité AI et cela me fait gagner un temps de dingue !! J'optimise le budget de chacun de mes projets et mes collègues (mêmes plus agés) arrivent à l'utiliser

Avoid this company.

I’ve been using Teamwork since 2019, and honestly, the software has always been pretty basic. It did the job for a while, but nothing special. The real problem showed up when we needed to download our project chat history. You’d think that would be a simple feature, right? Nope.

There’s no way to export your own data yourself. No button, no option in settings. Instead, Teamwork tells you they’ll do it for you, but it’ll cost $500. They literally charge you by the hour just to get your own information off their platform. That’s not support, that’s ransom.

This isn’t about covering costs, it’s about keeping customers locked in. They know if you can take your data easily, you might actually leave. Funny thing is, I wasn’t even planning on leaving. But after this? I’m gone.

They’ve been making about $1,500 a year from me since 2019, and they’re throwing that all away chasing a quick $500. Greedy and short sighted. If you care about your time, money, or access to your own work, don’t even start with this company.

We've been trialing Teamwork.com and have found the core software to be powerful and well-designed. However, the experience has been severely hampered by frustrating business practices that feel designed to create friction rather than empower customers.

Key Issues:

Opaque and Inefficient Upgrade Process: The inability to see pricing or sign up for the "Scale" plan directly from the website is a major red flag. Forcing potential customers to engage a sales team simply to upgrade creates unnecessary delays and disrupts workflow, especially when you're trying to evaluate the system under a trial deadline.

Post-Contract Delays: Even after formally agreeing to the Scale contract via email, we are still waiting for a simple payment link to activate our plan. This delay is actively preventing our team from moving forward and fully adopting the platform.

Artificially Restrictive Plan Limitations: The lower-tier plans are riddled with limitations that feel arbitrary. For example, the "Grow" plan has a hard limit of 30 budgets. This limit nonsensically includes completed or archived projects, meaning the cap is quickly reached, forcing an upgrade rather than reflecting actual, current usage.

Summary:

It's a shame that such a capable software is gated by these practices. The entire sales and tier structure feels designed to force small but growing teams onto a minimum 5-user "Scale" plan.

Recommendation to Teamwork.com: I urge your leadership to reconsider this strategy. Implement transparent pricing, allow for self-service upgrades on all plans, and make your feature limits reflect fair, active usage. Until then, it's difficult to recommend Teamwork.com to any business that values transparency and efficiency.

I use this product's Proofs module primarily. I use it for work, to distribute and centralize iterative product specifications and to get input from team members.

The process to create and add new proofs needs more work. When adding/creating new proofs, certain errors are not detailed enough to let the user know what exactly happened. The email list has a limit of 30 emails, this detail is not specified. When you enter emails into the email list and there are duplicate addresses the error that this causes is not accurately explained and then the occurence of such errors will cause the whole process to fail completely instead of allowing users to recover from their mistakes. Users will have to restart the process over again.

When loading a new version of a document for proofing, the upload process does not disable the add new version button while the document is still being loaded.

The latest changes they made to the boards make them unusable...Everything is tied to limited credits, automations don't work at all. They keep messing with functions we used regularly and breaking things which has impacted our productivity. There are much better options out there for much cheaper, even Trello works better now....

What a shame. I love Teamwork, but I now have to give them 1 star because they’ve fallen into the money-hungry trap so well shown in the Black Mirror episode Common People. After being on what was a fully inclusive top-tier plan, suddenly new features are popping up that we don’t have access to.

I’m not knocking Teamwork’s customer service or general functionality, but this business practice is terrible. I’m personally proud to work for a company that doesn’t do this.

Companies need to be punished for this kind of practice. You can’t have your cake and eat it too... watch your ratings slide @Teamwork.

After evaluating several tools for our marketing agency's PM and time tracking/budgeting, we eventually decided on Teamwork and began setting up the platform for our small team of 3 users on the basic "Deliver" plan.

Pretty quickly we realised we would need the next plan up (Grow) because the majority of our clients are on monthly or hourly retainers. The Grow plan is double the cost of Deliver and has a 5 user minimum. I contacted support and asked if it was possible to get the Grow plan for 3 users. They replied and said they could organise that if we paid annually up front. So I went ahead with that.

Then I jumped in to start setting up our client projects, only to find that after configuring just TWO client projects, the retainer budgeting limit had been reached. To get more I would need to upgrade to the "Scale" plan (more than double the cost again at $55/mo per user, so it would be $2000 annually for our team of 3) to unlock more.

This boggles the mind that a basic feature like this would be capped at 2 clients. What agency with 5+ employees needs this feature for just 2 projects?

Will be requesting a refund if this can't be worked out (and now cannot find any refund policy published anywhere). And support/sales only seems active during UK work hours, which again seems surprising for a company with 500+ employees.

Teamwork was a great software tool and made good steps in the past but somehow they now only manage to keep downgrading their software, rolling out new interfaces and features that strip you from basic but essential functions. We're lacking a lot of overview that we had before and some of the changes are, from our perspective, unbelievable loses to their product. Also, their support suddently seems to be only available 5 hours a day which is a big downside since we consider this business critical software.

Teamwork allows me to track my tasks properly, as well as keep all records organized. Additionally, it makes the collaboration between teams smooth and seamless.

Long time customer, 5+ years, of the Teamwork Desk product. We use this for our CS needs, for 4 staff members and 300 tickets a week. Recently there as a UI update, which like most changes too a while to get used to, but it is better, especially on mobile.

On the topic of mobile, I'd almost remove a star here, but we just don't use the iOS mobile app. This doesn't seem to work in our current work flow. We tried it, but deep linking to tickets never really worked for us.

Staff are helpful and communicative during any system issues, and transparent when it comes to fixes.

We've been a paying customer for 2 years. Through out this period we have had no end of problems. As a business owner I want to produce reports so I can measure how effective the team is. Every. single. time. I went to produce a report for any financial meeting I would have to email the support because it wouldn't work. There is zero consistency. What worked one week doesn't work the next and I waste hours turning buttons on and off until it magically works.

The final straw. We have a team member going on maternity so I requested a refund for the seat we are no longer using. They have refused to refund us because we paid annually. Which we had no choice over.

Businesses flux, how can you forecast team size, 12 months in advance.

I've been using it for ages and I love it!
It's an essential platform for running my design business and the best part is my clients love using it as well, as it gives them the complete transparency around the progress made on their projects.

Using the Calendar Feature to book work tasks is easy and nice since we have to record time to tasks. I go in every day and plan my tasks according to due dates. At the end of the day all i have to do is click record time and it is on the correct project for the amount of time that i planned.

For a long time Teamwork worked smooth. But last (say) 2 years "nice feautures" were implemented that aren't so nice at all. Support questions about those nice features, working less nice working in a live area and not in a test area, is disappointing. Prices are pretty high.
"This is how it is supposed to work", or "We will put your issue on the roadmap but not sure if it will be changed" are common answers. Or they suggest to change your routine to hide the issue.

Not sure what I will do in future. We use Teamwork for years now, but maybe it's time to look for an alternative.

I was an early adopter of Teamwork years ago when it was just a streamlined project management system. I have always found it to have a manageable learning curve, and it provides ample options for people without being overwhelming. I've always found the team at Teamwork to be responsive and easy to deal with, even with the issues of vastly different time zones. I've used it as a project management and CRM system for a company of 50 and continue to use it as a project management and billing system for my current one-man operation.

Very Good, it's a nice plataform!

Teamwork helps me be more efficient and prioritize my workload while also collaborating with my team.