Taylor & Hart Bewertungen 905

I chose Taylor and Hart based on the amount of 5 Star reviews they had and I definitely wasn’t disappointed!
From start to finish I was looked after so well and got so much help and updates throughout the build stages of the engagement ring for my Fiancé. Janaya was a great help and I will definitely be back in future for more jewellery. These guys made our special day extra special and can’t recommend them highly enough! Thanks again guys!

OUTSTANDING!

From a beautifully designed, easy‑to‑navigate website to smooth WhatsApp communication, an excellent in‑person appointment with Luca, clear quotes, and thoughtful, patient follow‑ups... the whole experience has been exceptional.

Thank you for your advice, support, and understanding throughout. I’m so glad my friend recommended you, and I’ll happily do the same for anyone looking to buy an engagement ring.

Excellent service, including returns.

A proper consultation with Luca, about price, differences in metals and styles. Really helpful and in a perfect environment that makes you feel at ease and wanted as a customer. I went to multiple jewellers looking for a wedding ring and Taylor & Hart was certainly the most pleasant experience and that played a big part in where I chose to eventually purchase my ring.

If you are looking to create a bespoke engagement ring, I cannot recommend Taylor & Hart highly enough. From start to finish, the entire process was completely seamless.

A massive thank you to Taneka, who helped me design the ring. She listened carefully to my ideas and brought my vision to life perfectly. Designing a custom piece can feel overwhelming, but Taneka’s expertise and guidance made it an absolute pleasure.

I also want to give a special shoutout to Anri and Tyla for their outstanding communication throughout the production process. They kept me updated every step of the way and answered all my questions quickly and thoroughly. Because of their high level of customer care, I never once felt stressed or out of the loop.

The final ring is absolutely stunning, and the customer service was world-class. Thank you to the whole team!

I think I’ve had quite an unfortunate journey with T&H, where there has been nothing but issues. Had I time on my side I would have sent all the rings back and purchased elsewhere.

1) got engaged last year, partner chose the ring (don’t get me wrong it’s beautiful and he did a wonderful job). However, 6 months in the inner gem falls out (noting I wear it for weekends only due to my job so barely worn)!

2) it comes back from being fixed, the job that was done to fix it was AWFUL. Looked like a child had fixed it with a big spoon and there was gouges out the side (wish I could put a photo on) so again it gets sent back AGAIN to be fixed. To be fair the repair now looks great! However it shouldn’t have even come back to me in the way it did and no quality check was clearly carried out

3) ordered my wedding band and my partners wedding band. His was a standard ring and he’s happy with it, but mine was designed and a knife edge was requested and confirmed by designers, it arrived yesterday (a month out from the wedding) without a full knife edge - this was important so it matches my engagement ring. So had to panic buy a new one that now isn’t guaranteed to arrive.

I’ve had 3 really unfortunate dealings with this and feel for the money we’ve spent there, we feel the whole service has fallen short. It should have been really exciting time but this whole thing has actually been really hard work and haven’t enjoyed sorting all the issues.

I’m absolutely delighted with the ring I designed with Aline. It’s one of a kind and fits my fiancé perfectly. The process was as smooth as it could be, and Aline made it easy and enjoyable.

We had such a excellent experience choosing our wedding rings, and a huge part of that was thanks to Douglas. From the very beginning, he was incredibly helpful, guiding us through the process with genuine care and expertise. My partner had originally purchased my engagement ring here, and I’d already fallen in love with the unique signature gem in the band, it really stands out from anything else I’ve seen. So it felt only right to come back to complete the journey with our wedding bands.

Douglas made everything feel easy and enjoyable. He’s clearly very knowledgeable, but what stood out most was how comfortable and confident he made us feel in our decisions, never rushed, just well supported. We visited three times, and every single visit was just as welcoming and seamless as the last.

One of the loveliest touches was that each time we came in, they offered to clean my engagement ring for free, which made the whole experience feel really personal and thoughtful. We’re absolutely thrilled with our rings, and it’s great to know they also offer a yearly professional clean as part of the service.

We couldn’t be happier and would wholeheartedly recommend them to anyone looking for something special.

Great experience! Simple and easy to book appointments. Maria, who assisted me, was excellent throughout the process. She was knowledgeable and helpful. She took the time to understand what I was looking for and guided me through the options clearly, which made what could have been a stressful decision feel easy and enjoyable.

Wonderful experience choosing and then receiving my beautiful eternity ring. Luca was so helpful , especially as we had turned up without an appointment. Luca’s knowledge ensured that we chose the ring that was perfect for me and Im delighted with the end result.

The whole experience with Taylor & Hart was excellent from start to finish.

The proposal was absolutely wonderful, she said yes, and the ring was even more beautiful than I had hoped for. She loved it immediately, and seeing her reaction made the whole journey completely worth it.

What I appreciated most was the level of care, patience, and attention throughout the process. I had a lot of questions and was very particular about small details, and I always felt listened to and taken seriously.

A very special thank you to Taneka, who was incredibly kind, thoughtful, and patient throughout. Her guidance made the whole experience feel personal, reassuring, and genuinely special.

The final ring turned out stunning, and I’m very grateful to the whole team for helping create such an important moment in our lives.

I worked with Emily Jackson and was 110% satisfied! She worked closely to understand what I wanted and come up with a design completely from scratch. She was patient going through multiple design iterations until we were happy with it and was very knowledgeable about different settings/styles. I would absolutely recommend Emily and will be going back to her for any future bespoke jewelry purchases.

We had an appointment at the office, it was lovely and the team were really helpful. Especially after our appointment, they did the best they could to help us pick rings.

They have been delivered safe and sound! Haven’t worn them yet as they are for our wedding but they look and fit perfectly!

I had been looking at a ring for a while through Taylor and Hart and Muneerah reached out to offer assistance. Her help and reassurance was amazing. I cannot thank her enough for making the process smooth and easy. The ring has arrived and looks perfect! I am so thankful to Taylor & Hart and specifically Muneerah, I will be back for Wedding rings

I initially contacted Taylor and Hart in November 2022, to investigate a custom design. Emily was fantastic, holding my hand throughout the process to get to exactly what I had pictured.

I didn't place the order until after the proposal as I wanted my fiancée to have some input, and due to some personal events shortly afterwards we had to postpone the purchase.

When I contacted Emily over 2 years later it was as if it had only been a matter of days.
Within a week we were in the showroom selecting a diamond, and 3 weeks after that we were collecting the finished ring. At every point Emily was in touch, involved, and made sure both I and my fiancée were looked after. She was able to help us find a perfect ring together, and helped us stick to my budget without ever discussing numbers with my fiancée.

Due to being measured during a heatwave, we had to arrange a resizing. Tyla was able to facilitate an appointment outside of the usual hours at no extra cost to us due to us having to travel a long distance, and the ring was back with us quickly and now fits perfectly.

I cannot recommend Taylor and Hart enough, especially Emily who made every detail perfect. I should also add that the ring itself is beautiful, and even 6 months after collecting it I still catch my fiancée staring at it with a huge smile on her face.

You will not regret using T&H, and we have no question that we will be going back for Wedding bands later.

TLDR
My experience is mixed. I’m pleased with the ring and the price, though I encountered setbacks and frustrations along the way. In short, their rings are great though they have process issues that prevent me from recommending them to anyone on a deadline.

IN FULL
I was disappointed that they only offer 18 karat gold and don’t offer alternative gemstones such as moissanite. Still, I looked around a lot and I significantly prefer T&H's designs over others.

When I first entered the Taylor & Hart offices there was another couple complaining that their time hadn’t been respected. I assumed they were being entitled and unreasonable. However, after working through T&H’s awkward processes and multiple mistakes, I can emphasise with them.

Our ring initially took 5 weeks to make. When it arrived, it had the wrong colour sapphires. When I reported this, I was told I’d have to wait another 5 weeks before I could have an appointment to speak to someone about it. When we finally got to this appointment we were only given 15 minutes to bring someone unaware of our order up to speed. The person we spoke to couldn’t help up, so we had to book another appointment.

The next appointment was better, and they accepted the ring back to change the sapphires and resize the ring. A few weeks later we collected the ring again, though only realised later that it hadn’t been resized. I feel lucky I noticed this, or it could have been a disastrous proposal! I asked T&H about this, and they admitted that they'd forgotten about the resizing.

I went to the store yet again and handed the ring back. This change took another 5 weeks.

At this time, they accidentally sent me an email invoice for a penny, though quickly retracted it.

We'd told them my partner’s name, though they repeatedly got it wrong in emails. Once, they spelled it wrong in their email apologising for getting it wrong. This lack of attention to detail made me question whether I should trust them with such an important purchase.

My ring isn’t bespoke, though in the end it still took over 6 months from payment to collection. In this time, I had to travel to the store 5 times and elected to visit a further 3 times to pick the ring up myself in a hope to speed things up. The process was slow and frustrating.

Still, at the end of the day we have an amazing ring that matches our vision perfectly. I'm overall glad I went with T&H, and if they can resolve their process problems they’d be an easy recommendation.

Great customer service from start to finish. Helped design a ring including our ideal features and it definitely doesn't disappoint! Have been kept up to date throughout the creation process and very happy with the final product. Would definitely recommend them to others looking to purchase an engagement ring.

Taylor and Hart offer a selection of high quality gems on beautiful settings and allow you to personalise it to make it that bit more special. Meagan and the team were extremely helpful and found me a sapphire that matched my imagination and kept me updated along the way whilst it was being made. My fiancée is obsessed with the ring! I would and have recommended Taylor and Hart to others.

The engagement ring was beautiful and unusual and the price seemed competitive with other online jewellers, while offering the ability to see the rings and talk through designs at the showroom. Aline was really helpful and reassuring and there was never any upselling, she was very respectful of my budget and choices which was much appreciated.

I entrusted Taylor & Hart with resizing my engagement ring — a once-in-a-lifetime, deeply sentimental item. While in their care, the ring was lost.

After a weeks of stress and unclear communication, we were eventually told the ring had been declared missing. A replacement was provided only after escalation with senior management, during a period that caused genuine distress to my fiancée. Throughout, communication felt impersonal and procedural, with pressure placed on us to move forward rather than any real ownership of what had gone wrong.

The most troubling part came later. The original ring was eventually found — having resurfaced within the delivery chain after being lost in transit. Rather than simply returning the ring to us, it was used as leverage to request that we return the replacement ring that had already been provided as compensation, despite the CEO Nikolay stating the original loss having been dealt with through insurance.

This attempt to renegotiate compensation after the fact ignored both the emotional impact of the loss and the way the situation had already been resolved. The recovery of the ring does not undo the distress, nor does it erase the responsibility for losing it in the first place.

Taylor & Hart positions itself as a company that creates “magical moments.” Unfortunately, when something went wrong, there was a clear absence of empathy, accountability, and appropriate customer care.

The craftsmanship was beautiful. The handling of a crisis involving something irreplaceable was not.

I would strongly caution anyone considering trusting this company with a sentimental or high-value piece.