Sadly the gorgeous dress I ordered didn’t fit as expected, but the customer service was amazing when discussing the method of how to return the goods. The Customer Service Team (Jen) was so quickl... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely ridiculous placed an order 2 weeks ago and it’s still not here, no updates no answers to any of email. So disappointed. Deffo don’t recommend.
Unternehmen hat geantwortet
The quality of the dress was superb, very well made and lovely material. Unfortunately it didn't suit me. Speedy delivery and the dress wrapped beautifully. The customer service team are excelle... Mehr ansehen
Unternehmen hat geantwortet
I ordered 3 satin maxi dresses in different colours (red, emerald and black) and I absolutely love them! The quality is great and they look exactly like the pictures.Would definitely be buying more dr... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
A brand built with passion, fashion and affordability in mind. We strive to create feel good clothing for every day. Our clothes are designed in the UK and manufactured in our own factory in Bangladesh. Our story is one of sisterhood, passion and support. Our brand vision is promoting individuality and making our dresses inclusive for all. We believe every individual has their own journey and our clothes should make you feel an embodiment of excitement and happiness. We created our brand with the vision to create unique pieces with a special design element in each dress, because why shouldn’t every piece you wear be unique and made with the most excellent techniques and design in mind. Life is too short not to get excited dressing up everyday! That is also why one of the key element of our brand is to make sure its price point is always inclusive to all women. The relationship with our amazing team in Bangladesh comes from our experiences on seeing how terrible workers can be treated when companies put pressure on them to create large scale fast fashion orders. We felt that things can always be done just and fairly. This compelled us to start our own small scale factory where women's needs were at the forefront. Women should always have a choice and be heard, because ultimately every women has different needs and struggles. We hire women and listen to their needs first and subsequently work with them to create a work life balance coupled with fair pay so that no one should need to sacrifice on anything. Your support of our brand is helping us to continue and showing that it can be done differently. We hope you enjoy visiting our website and we appreciate any of your feedback/comments/suggestions on our email info@tahlira.com
Kontaktinformationen
Vereinigtes Königreich
- info@tahlira.com
- tahlira.com
4.0
Gut
154 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
DO NOT RECOMMEND, SPEND YOUR MONEY ELSEWHERE…
Ordered two dresses which were supposed to be in a satin material. What arrived was very different - one of the dresses was disgustingly shiny and had a swimsuit feel to it, and the other was in a very thin silky elastic material - definitely not satin. I tried both dresses on, one of which was very static and stuck to my skin in different place (it was not tight in fitting).
I complained via email to the team but was simply told to return the dresses at my own expense? I am now being forced to return the dresses at my own expenses due to their poor quality / choice of material and false advertising.
Do not recommend, avoid and spend your money elsewhere!!!
27. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we understand on this occasion the dresses were not what you were looking for. We sell a variety of items in different types and feel of fabric and hope we can assist you in the future to find the right type of item for you. We are always available to assist you with this through our email info@tahlira.com or through our easy chat function on our website.
We understand and take note of your preference to have free returns so you can try on items at home and see if they are suitable for you, unfortunately this is something we don't offer at the moment but hope to be able to offer in the future!
Lots of love,
Tahlira Customer Service
Summer wardrobe
I ordered a few items for Summer. Was super pleased with the quality of the items and the speedy customer service. Love this brand! Couldn't recommend more!
11. Juni 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so glad you liked your items to add to your summer wardrobe, we hope you have a wonderful summertime!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so happy to hear you loved your item and enjoyed the quality of your items!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and enjoyed the quality of the dress!
Lots of love,
Tahlira Customer Service
Would buy again
The dress fit beautifully, came within 2 weeks and it is a beautiful colour .
One thing i’d say is you have to pay to return your package it is not free . If it was free then it would get 5 stars
23. Mai 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and liked the fit!
Thank you for letting us know you would prefer to have free returns, we hope this is something we will be able to offer in the future.
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so glad to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your dress, we hope you make wonderful memories wearing it!
Lots of love,
Tahlira Customer Service
Amazing customer service
Amazing customer service, so understanding and kind. Dresses are beautiful and not see through!!
31. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so pleased you had a good experience and liked your dresses!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, this means so much to us! We are so pleased you liked your items!
Lots of love,
Tahlira Customer Service
Great service delivered quickly and a…
Great service delivered quickly and a beautiful dress
25. April 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for taking the time to leave your feedback, we are so glad to hear you had a good experience.
Lots of love,
Tahlira Customer Service
Very beautiful dress and very good…
Very beautiful dress and very good fitting .. I got a lot of compliments
11. April 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item and felt fabulous!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your dresses and hope you enjoy wearing them!
Lots of love,
Tahlira Customer Service
lovely dress
Really happy with the dress I ordered, however fabric was really static so stuck to every curve.
11. April 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Thank you for letting us know that the item was static, I will pass this feedback on so we can assess what can be done to prevent this.
Lots of love,
Tahlira Customer Service
Refund
Refund
Still not received my return fund considering it was sent back 2 weeks ago.
2. April 2023
Antwort von Tahlira
Dear Customer,
Thank you for leaving your feedback, for returned parcels we kindly ask 5 working days once it has been delivered for our returns team to process this and notify you by email.
Could I assist you further with this through our email? Please send your proof of posting to our email info@tahlira.com and I can look into the status of your return.
Lots of love,
Tahlira Customer Service
Gorgeous dress!
22. März 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback, we are so pleased you liked your item!
Lots of love,
Tahlira Customer Service
Lovely clothes smart classy elegant and…
Lovely clothes smart classy elegant and modest will definitely be ordering again
26. März 2023
Antwort von Tahlira
Dear Customer,
Thank you for your feedback, we are so happy to hear you liked your items and are looking forward to seeing you again in the future!
Lots of love,
Tahlira Customer Service
Antwort von Tahlira
Dear Customer,
Thank you so much for leaving your feedback and experience, we are thrilled to hear you liked your item and service!
Lots of love,
Tahlira Customer Service
Excellent customer service
Excellent customer service, great product will definitely order from Tahlira again.
13. März 2023
Antwort von Tahlira
Dear Customer,
Thank you so much for your feedback! We are excited to see you again in the future!
Lots of love,
Tahlira Customer Service
Item never arrived
Item never arrived - ordered it for my birthday, no notice that it wasn't even sent out until days later when I saw a refund being processed in my account followed by a standard email explaining my size was not available at time of shipment. Such a shame.
20. März 2023
Antwort von Tahlira
Dear Customer,
Thank you for leaving your feedback and experience. I have looked into this further and I can see the item you purchased was unfortunately completely out of stock in your requested size when you placed your order. Our outlet items go fast and sometimes this is not updated quick enough. We sincerely apologise for the disappointment this has caused and we endeavour to avoid this happening in the future.
We hope to see you again in the future so you can experience our usual great service and dresses!
Lots of love,
Tahlira Customer Service
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