Ordered a faucet, unfortunately it did not really match to our decor as we had hoped. we returned it for a refund. I paid for the shipping. Their process though a bit sluggish seemed to work out well.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They shipped the product, literally, on a slow boat from China, it took weeks, their website makes no mention of extended ship times or that they are not even in the country. I tried to cancel, they... Mehr ansehen
Purchased 2 of the contemporary faucets in Nov 24. One of the valve stems broke off, leaving it useless. Correspondence with Sweethome247 was started in Dec24 for replacement or purchase of valve cor... Mehr ansehen
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Sweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Kontaktinformationen
11837 Goldring Road, 91006-5880, Arcadia, Vereinigte Staaten
- 1(888)709-7866
- service@sweethome247.com
- sweethome247.com
2.0
Mangelhaft
77 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast shipping item as described
7. September 2022
exceeded expectations
came really fast, appears to be excellent quality. looking forward to installing. will update review afterward.
29. August 2022
The fixtures are beautiful and arrived…
The fixtures are beautiful and arrived promptly. My installer was impressed by the quality of the construction.
20. August 2022
Order delivered early and the product…
Order delivered early and the product was nice.. only issue is the adapter for the spray handle. It’s brass when the fixture is black….! Why..??
13. August 2022
Antwort von Sweethome
Hello, the material used to make the product is brass, but it will be plated into different colors as needed.
Need to update the shipment info sooner
8. August 2022
Good product
I would like to say that I have had a very good experience since I went to the Sweethome store because of the prices and more importantly the people, especially the excellent consumer service and the excellent help with anything we need.
7. August 2022
Faucet arrived with a heavy scratch on…
Faucet arrived with a heavy scratch on the top of the faucet in the most visible place. I sent your customer service an email explaining the problem weeks ago and got no response.
6. August 2022
Antwort von Sweethome
We apologize for the inconvenience caused to you, please email us at support@sweethome247.com and they will be sure to give you a satisfactory answer.
No after sale customer service
You can’t return the purchase if there was a problem. If you are lucky enough to have them agree to accept it, you will find it hard to get the money you paid for. Such a pain dealing with this store. I will just go to Lowe’s or Home Depot next time.
3. August 2022
Bewertung ohne vorherige Einladung
Antwort von Sweethome
Hello
Within 30 days after receiving the goods is possible to return without reason, please have you contacted us by phone or email? If contacted, have we disagreed with your return? If yes, have you returned the goods? As long as the tracking code shows that you sent the product back, the finance will naturally refund. I don't know what went wrong at any point, we will improve this.
We received the faucet beautifully
We received the faucet beautifully, on time & had no issues
We will be purchasing from you again.
Thank you.
11. Juli 2022
Love my new bathroom faucets
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly. They were well made, high quality, and heavy duty. I installed them without plumbers putty and had no leaks or issues. The hoses fit my US plumbing, no problem. I can't wait to update more of my fixtures, because these are so unique and make my bathroom more interesting.
11. Juli 2022
Antwort von Sweethome
We have warehouses all over the world, and we give priority to the warehouse that has stock, and then choose the warehouse closest to you, it just so happens that the US warehouse is out of stock when you buy, so we ship from China. But we purchase FedEx shipping, under normal circumstances four to five days can also receive the product.
The absolute worst company to buy from.
Horrible customer service. I tried contacting the customer service phone and sent multiple emails with no response after realizing the faucet we purchased would not work. I wouldn’t recommend this company to anybody.
8. Mai 2022
Antwort von Sweethome
Hello, we dare not guarantee that someone will answer the phone 24 hours a day, but someone will definitely return the email, can you confirm whether the email you sent is correct, or you can directly click "message" to leave us a message.
Love the design of the faucet
The faucet arrived when expected and we love the deign. Just 4 stars right now ONLY because it won’t be installed until our remodel is complete and we get back in to test it this coming November
6. Mai 2022
Received as ordered and the product was…
Received as ordered and the product was exactly to the liking. If the home owner.
3. Mai 2022
No directions
No directions, parts missing no clear description of line placement not compatible with all filters systems parts cost over a hundred dollars and 7 hours to install and had to get a plumber to assist sprayer parts are plastic and will eventually peel.
15. März 2022
Bewertung ohne vorherige Einladung
Antwort von Sweethome
Kitchen faucet spout there, usually plastic, this can be seen clearly from the description of the picture in our website, please apologize for the inconvenience caused to you.
Highly Recommend
Great communication and professionalism. Shipping was very quick and earlier than expected. I would highly recommend them just for their communication and customer service throughout the entire process.
19. November 2021
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.