Fantastic fast service & great price! Ordered Spd100 puppy food and a Snooza dog bed (which was spotless unlike the ones I saw in the petstores which were all dusty etc, which was the original reason... Mehr ansehen
Swaggle
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Das sagen Bewerter
Swaggle's prices on dry dog food (Royal Canin Poodle breed) and Epiotic ear cleanser were extremely competitive, they communicated well and shipped the product quickly. It arrived quickly and well-pac... Mehr ansehen
I was recently asked to give my honest feedback for Swaggle. Swaggle was the cheapest option available at the time of purchasing. I've been jumping around between different online shops to get this sp... Mehr ansehen
This was my first interaction with Swaggle and it was very easy. I ordered an 18kg bag of dog kibble on-line which was uncomplicated, with delivery scheduled within a decent time frame seeing as we l... Mehr ansehen
Unternehmensdetails
Über Swaggle
Vom Unternehmen geschrieben
Swaggle is is the online pet store making pet parenting too easy. With a wide range of leading brands, personalised product recommendations and Flybuys points on every shop, we do whatever it takes to make shopping for your pet easier than ever.
You don’t want to be left wondering how to be a great pet parent, you just want to get on with it. That’s why Swaggle’s here, because no one wakes up thinking ‘I can’t wait to lug a 20kg bag of kibble to the car.’
Ever forget to go to the pet store? It happens to the best of us. But with repeat deliveries of leading brands you’ll always have what you need, and you’ll never have face those judgy puppy dog eyes again.
How about personalised product recommendations so there’s no standing in the pet store aisle guessing, ‘Which product is right for my fastidious ageing cat?’ It’s another way we make pet parenting too easy.
It all starts with a pet profile. So set up yours today to start make pet parenting so easy even your goldfish can do it (just kidding).
Set, Forget, and Earn Rewards on Repeat. Join Swaggle’s NEW Repeat Rewards Club and save on every Repeat Delivery order and unlock exclusive rewards for your pet.
Kontaktinformationen
Australien
- support@swaggle.com.au
- swaggle.com.au
Das haben sich andere Leute angesehen
After 3 weeks of excuses
After 3 weeks of excuses, and being told on 3 separate occasions that it would be in next 1-2 days, I cancelled order because I had to get dog treats from another company.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Karen,
Thank you for taking the time to share your feedback. We’re genuinely sorry for the frustrating experience you went through.
After reviewing your case, we acknowledge we could have done better and we’re working hard to ensure that for every customer. We’re improving how we keep customers informed so experiences like this don’t happen again.
Although we understand you’ve sourced the treats elsewhere, we’d still love the opportunity to make things right. If you’re open to it, please let us know and our team will do everything we can to turn this experience around for you.
Thank you again for your patience, and for giving us the chance to improve.
Warm regards,
The Swaggle Team
Order absolute holistic packaging and…
Order absolute holistic packaging and delivery perfect with a welcome card to swaggle family for future purchase .
Thank you for the fantastic customer service .
Brad I’m glad it is your business, as we have moved on from pet barn who have lost touch with customers in general
In the higher tiers .
I will be purchasing from SWAGGLE from now on ! 🙂
15. Oktober 2025
Bewertung ohne vorherige Einladung
Swaggle was fantastic 👏
My first order through Swaggle was great 😁 Ordered Black Hawk and Hypro Premium dry dog food at fantastic prices and received the order really quickly. Will definitely be a return customer 😁😁
23. September 2025
Bewertung ohne vorherige Einladung
Great selection of products to choose…
Great selection of products to choose from
16. Oktober 2025
Bewertung ohne vorherige Einladung
Happy with the product and the quality
Happy with the product and the quality. Definitely will shop here again!
20. Oktober 2025
Bewertung ohne vorherige Einladung
PROMPT DELIVERY
This was my first interaction with Swaggle and it was very easy. I ordered an 18kg bag of dog kibble on-line which was uncomplicated, with delivery scheduled within a decent time frame seeing as we live 3 hours from Melbourne CBD. To my delight, Swaggle exceeded their promise and delivered to our local Post Office 3 days early !! Can't complain about that :)
8. Oktober 2025
Bewertung ohne vorherige Einladung
Prices are good esp when on sale but…
Prices are good esp when on sale but very hit and miss with delivery times so you need to plan ahead. If purchasing items need within a week - go elsewhere.
Last parcel received packed poorly causing breakage and spill though box. Seeking refund on that item. They responded quickly and are replacing - customer service quick!
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Nicole,
We truly appreciate the honest review. We’re really glad you’ve been happy with our prices and that our customer service team could jump in quickly to assist you!
We’re sorry about the damaged packaging of the item and delivery hiccups — that’s definitely not what we want for our customers. We’re looking into it to make sure the experience with us is better next time.
Thank you for the support, and giving us the chance to fix things!
Warm regards,
The Swaggle Team
Great pricing
Great pricing, very quick delivery. I won’t hesitate to shop here again.
3. Oktober 2025
Bewertung ohne vorherige Einladung
Delivery was quick
Delivery was quick. Price was great. Not easy to find large bags of Supercoat Sensitive for dogs.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Fast delivery and genuine product
Fast delivery and genuine product
7. Oktober 2025
Bewertung ohne vorherige Einladung
Quality product and very securely…
Quality product and very securely packaged. Very happy.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Satisfied with the Swaggle service
Swaggle delivered a great product (Mincha Tofu Cat Litter) to me very promptly. It was packaged well and arrived safely. Easy from start to finish. I will continue to use them. Thank you Swaggle!
1. Oktober 2025
Bewertung ohne vorherige Einladung
Extremely poor performance and customer…
Extremely poor performance and customer service- blamed a public holiday that occurred 10 days before my purchase as the reason for the delay in delivery. Pathetic excuses dilute customer satisfaction extremely quickly and lack of awareness is key to business success.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi David,
Thank you for your feedback — we're sorry to hear about your experience.
The delay with your order was due to an issue in our fulfilment chain at the time. This isn’t reflective of our usual standards, and we completely understand how frustrating it must have been.
While we mentioned the public holiday to provide context, we realise this may have sounded like an excuse — and that’s not how we aim to communicate. We're taking full responsibility and are actively improving both our fulfilment process and customer communication.
Will be great if you can reach out to us at support@swaggle.com.au to confirm your order number so we can turn this experience around for you.
Thanks again for helping us improve.
Warm regards,
The Swaggle Team
I did a DEEP dive into the cost of…
I did a DEEP dive into the cost of puppy food for the latest addition to our family and swaggle came out hands down the best value with free shipping too. Petbarn came out cheaper on the grain free fish version so it would be nice to see consistency on being best value across the product range but thanks for offering good value for what I did buy.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Expect long delivery times
The items are well priced. But the delivery has take more then 10 business days, I ordered September 30th, they took days to process the order and it’s due on either 10th or 13th of October. I would never had placed the order in the first place if I knew it would take so long.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Nyah R,
Thank you for your feedback, and we’re truly sorry that your order took 10 days to arrive — we understand how frustrating that must have been for you and your pet.
While there are several moving parts in the process, we take full responsibility for the delay. We experienced a temporary issue with one part of our delivery chain, and unfortunately, this impacted your experience. This is definitely not up to our usual standards, and we appreciate you bringing it to our attention.
We’d love the chance to make things right. If you could email us your order number, we’ll do our best to turn this experience around for you.
Warm regards,
The Swaggle Team
I placed my order on September 25
I placed my order on September 25. It is now October 7 and a search tells me I can expect it tomorrow or the next day. It has been at the Australia Post facility in my town since Friday. Admittedly this was a long weekend, but this not the first time I have waited two weeks to receive my order. Any savings I received have disappeared because in the meantime I had to purchase from the expensive pet store down the road. If delivery was better I would never shop anywhere else, but unfortunately I will have to.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi KR,
We’re truly sorry to hear about the delay with your order.
We completely understand how frustrating it is to wait — and we agree that reliable delivery is essential. While Australia Post manages the final stage of delivery, we still take your experience seriously and want to do everything we can to help.
If the tracking update is still not to your satisfaction, please don’t hesitate to get in touch. Either way, we’d really appreciate it if you could email us at support@swaggle.com.au with your order number — this allows us to identify your order and ensure we can properly follow up. Your feedback is valuable, and it helps us improve the experience for all our customers.
Looking forward to hearing from you.
Warm regards,
The Swaggle Team
Highly recommend Swaggle!
It was our first order with Swaggle and they did not disappoint. The items were competitively priced and it was delivered swiftly. Their webpage is easy to navigate and has Flybuys as well. Their team is also very responsive and helpful. We are 100% happy to recommend Swaggle and we are now repeat customers too. Thanks again team!
25. September 2025
Bewertung ohne vorherige Einladung
Great product at a great price and very…
Great product at a great price and very quick delivery, two thumbs up.
25. September 2025
Bewertung ohne vorherige Einladung
Michu cat litter
I ordered Michu cat litter. Price was great much cheaper than the Micusite. Shipping was only one downside and that was the cost of shipping. What I saved on the product was wasted on shipping.
30. September 2025
Bewertung ohne vorherige Einladung
Great easy purchase for dog bathing items!
Great easy purchase for Hemp Soap & Medicated Shampoo for our Jack Russell. Great prices & prompt delivery!
1. Oktober 2025
Bewertung ohne vorherige Einladung
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