Fantastic fast service & great price! Ordered Spd100 puppy food and a Snooza dog bed (which was spotless unlike the ones I saw in the petstores which were all dusty etc, which was the original reason... Mehr ansehen
Swaggle
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Das sagen Bewerter
Swaggle's prices on dry dog food (Royal Canin Poodle breed) and Epiotic ear cleanser were extremely competitive, they communicated well and shipped the product quickly. It arrived quickly and well-pac... Mehr ansehen
I was recently asked to give my honest feedback for Swaggle. Swaggle was the cheapest option available at the time of purchasing. I've been jumping around between different online shops to get this sp... Mehr ansehen
This was my first interaction with Swaggle and it was very easy. I ordered an 18kg bag of dog kibble on-line which was uncomplicated, with delivery scheduled within a decent time frame seeing as we l... Mehr ansehen
Unternehmensdetails
Über Swaggle
Vom Unternehmen geschrieben
Swaggle is is the online pet store making pet parenting too easy. With a wide range of leading brands, personalised product recommendations and Flybuys points on every shop, we do whatever it takes to make shopping for your pet easier than ever.
You don’t want to be left wondering how to be a great pet parent, you just want to get on with it. That’s why Swaggle’s here, because no one wakes up thinking ‘I can’t wait to lug a 20kg bag of kibble to the car.’
Ever forget to go to the pet store? It happens to the best of us. But with repeat deliveries of leading brands you’ll always have what you need, and you’ll never have face those judgy puppy dog eyes again.
How about personalised product recommendations so there’s no standing in the pet store aisle guessing, ‘Which product is right for my fastidious ageing cat?’ It’s another way we make pet parenting too easy.
It all starts with a pet profile. So set up yours today to start make pet parenting so easy even your goldfish can do it (just kidding).
Set, Forget, and Earn Rewards on Repeat. Join Swaggle’s NEW Repeat Rewards Club and save on every Repeat Delivery order and unlock exclusive rewards for your pet.
Kontaktinformationen
Australien
- support@swaggle.com.au
- swaggle.com.au
Das haben sich andere Leute angesehen
I purchased a good product at a good…
I purchased a good product at a good price and the delivery was very fast... many thanks....
1. November 2025
Bewertung ohne vorherige Einladung
Being in the country things are…
Being in the country things are expensive but Swaggle had the cheapest kitty litter that I liked, freight is always expensive because of the distance but I am happy with both the price and the whole experience.
18. November 2025
Bewertung ohne vorherige Einladung
Excellent value and terrific service
18. November 2025
Bewertung ohne vorherige Einladung
Efficient!
I placed my order 12.11, then by 14.11 I received my parcel with right items!
They are efficient and prices are below the market as well!
23. November 2025
Bewertung ohne vorherige Einladung
Never answer phone or reply to emails
I took swaggle pet insurance out a few months ago on my puppy. We made a claim well over a month ago and have heard nothing. I’ve been following up with phone calls and I’m on hold for hours (as in plus 3 hours) every time and the call is never answered. I’ve also tried selecting the option to hold my place in the queue and have a call back which I’ve yet to receive. I’ve tried emailing. There is no response. NOTHING. I now just want to cancel my policy but, you guessed it, I have to do so by the same phone number that never gets answered!! Swaggle is a joke. Don’t use them.
22. November 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Lisa,
I’m really sorry to hear about the experience you’ve had — especially the long wait times and the difficulty getting an update on your claim. That’s incredibly frustrating, and it’s not the experience we want for any of our customers.
To clarify, Swaggle Pet Insurance is underwritten and fully managed by Guild Insurance. All claim assessments, medical history reviews and cancellations are handled directly by their team.
As we don’t have your details from this review, could you please contact us at support@swaggle.com.au with your full name and contact number? Once we have that, we’ll reach out to you directly and assist you to expedite with processing of the case when we get hold of you.
We’ve also escalated this matter with Guild, and they are expected to reach out to you as well — if they haven’t already.
We’re here to help get this sorted as quickly as possible, and we’re truly sorry for the inconvenience this has caused.
Warm regards,
The Swaggle Team
Easy website to navigate and speedy…
Easy website to navigate and speedy delivery.
17. November 2025
Bewertung ohne vorherige Einladung
Competitive pricing
Great communication
Delivery was prompt
Prices very competitive
11. November 2025
Bewertung ohne vorherige Einladung
Quick delivery and able to track all…
Quick delivery and able to track all the way
14. November 2025
Bewertung ohne vorherige Einladung
Excellent service
Swaggle gave prompt efficient service. Communication was really good. The product was exactly as described. I would really recommend them and use them again.
1. November 2025
Bewertung ohne vorherige Einladung
I would not even give one star if I had…
My cat litter broke and I have sent many emails. Saren reached out to me and rectified the issue promptly. Although not having a phone to call is a bit inconvenient, Saren went above and beyond to ensure I have a good experience.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Cihan,
Thank you for taking the time to share this — I’m really sorry for the frustration and the lack of support you’ve felt so far. This isn’t the experience we want for any of our customers.
We’re already in touch with you and are actively working through your case to get this sorted as quickly as possible. I genuinely hope we can turn this around for you and rebuild your confidence in us.
Warm regards,
The Swaggle Team
NO CUSTOMER SERVICE
I recently received a package from swaggle and only 2 of the 3 items that I ordered where in my shipment.
Now I am left chasing the company with emails to sort this mess out.
Their customer service leaves a lot to be desired and there is no direct phone number to contact them.
I will be cancelling my subscription.
5.07pm 18.11.2025 Updated Review
Finally, SAREN the Customer Support Experience Manager called my mobile number at 3.51pm.
He was very polite, calm, understanding and more importantly I found him very approachable to voice my concerns to as he actually listened. This is customer service. Not where I have to deal with AI or an automatic Bot.
I was happy with my problem being resolved as SAREN was very genuine about how customer service should be dealt with. He also told me the company has a 'Price match guarantee" which I will be looking into.
As a result of being able to talk to a human I am now thinking of 'not cancelling my subscription" with Swaggle.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi S J,
Thank you for taking the time to update your review — it really means a lot to us.
I’m truly sorry for the frustration caused by receiving only part of your order and the experience you had trying to get it resolved. That’s not the standard we aim for, and I completely understand how disappointing it must have been.
I’m glad I was able to connect with you directly and talk things through. Your feedback is invaluable, and I appreciate you sharing your concerns openly. We’re continuing to make improvements across our customer experience, mainly around our issue resolution.
Thank you again for being a customer of ours. I’m here if you ever need help again.
Warm regards,
Saren
Customer Experience Manager, Swaggle
Great products
Great products, quick delivery and everything I ordered arrived.
27. Oktober 2025
Bewertung ohne vorherige Einladung
Great price on product,delivery on time
10. November 2025
Bewertung ohne vorherige Einladung
The product I bought was at a good…
The product I bought was at a good price and delivered promptly
15. November 2025
Bewertung ohne vorherige Einladung
2weeks in still no order
2 weeks into order being placed with just a couple treats and a toy. Still no delivery or communication from Swaggle without my initiation.
Impossible to contact as they don't have a phone line (or atleast one i could see), and before live chats were turned off they were just automated AI responses.
Email responses were way to slow and unhelpful in my issues.
TLDR - terrible delivery time, slow response time on customer service (if you even get a human). Won't shop with again.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Hi Jake,
We’re really sorry for the experience you’ve had. After reviewing your case, it appears the parcel was likely lost in transit, which is why the tracking never progressed. You shouldn’t have had to chase this — we understand how frustrating the delay and slow communication must have felt.
We’ll reach out to you directly to see how we can turn this experience around. Although the issue was caused in transit, we take full ownership of making things right for you.
Thank you for sharing your feedback — we’re working closely with our courier partners to prevent this from happening again.
Warm regards,
The Swaggle Team
Amazing customer service
Amazing customer service, so glad I found swaggie pets kids will love their Chrissy pressies. Highly recommend as the customer service is Exceptional. Thank you Swaggle team
7. November 2025
Bewertung ohne vorherige Einladung
Fed and not Forgotten
We have a large, beautiful dog who chews through food rapidly. In Swaggle, we found an efficient subscription service at an unbeatable price that we can literally “set and forget”.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Great customer service and prompt…
Great customer service and prompt delivery! Will be ordering again for sure!
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Swaggle
Thanks so much for your positive review Jacki.
As a small and growing business it means a lot to us.
Thanks,
Emma
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