I had a great experience with Sundays Insurance UK. Unfortunately my bike got stolen a month ago, however Laure assisted me throughout the process of my claim and once my claim got accepted, she help... Mehr ansehen
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Das sagen Bewerter
I set up public liability cover for delivering with Amazon Flex as an e-bike rider, but subsequently cancelled as I am now not going to work for Amazon. It was quick and easy to arrange the policy and... Mehr ansehen
A stolen bike is obviously upsetting enough, but luckily I had insurance - or at least that’s what I thought. Sadly my bike was stolen from Central London despite being appropriately locked. When I re... Mehr ansehen
Sundays have always been brilliant from taking out my policy……..communication, speed of response to any questions or concerns etc has always been very prompt and efficient. Very nice and helpful s... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Specialist bicycle insurance in the United Kingdom
Kontaktinformationen
Vereinigtes Königreich
- 0203 198 2828
- hello@sundaysinsurance.co.uk
- sundaysinsurance.co.uk
4.5
Hervorragend
462 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 90 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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After having the free months bike insurance…
After having the free months bike insurance for a month I was quite happy with the quote for 12 months cover which seemed very reasonable
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for sharing your experience! We’re really pleased to hear that your free month of bike insurance gave you confidence in our service and that you found our 12-month quote reasonable. It’s great to know our cover is meeting our customers’ expectations, and we’re always here to support you with your bike insurance needs.
Terrible help
Terrible help, excess charge of 100 pound meant there was no point in me signing up for insurance to help me cover repairs to the bike.
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Hi Rebecca,
Thank you for your feedback. We’re sorry to hear that you’re disappointed.
We’ve looked into your case, and we can confirm that when you activated your 30-day free insurance, you agreed to the policy terms, including the fixed excess that applies to this complimentary cover. Because the repair cost for your puncture was lower than the excess, no claim payment could be made.
Our comprehensive paid policies do offer flexible excess options, allowing customers to choose from three different excess amounts to suit their needs. However, the 30-day free cover has a set excess that can’t be adjusted.
We understand this may be frustrating, and we’re here if you’d like to discuss your options or learn more about the different cover levels available.
Great Communication
Really prompt, clear & helpful communication.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for the lovely feedback, Carmen! We're really pleased to hear that you found our communication prompt, clear, and helpful. We're always here if you need anything.
Great company.
Great company great quotes, highly recommended
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you so much! That means a lot to us.
We are thrilled to hear that you're happy with our company and the quotes we provide. Your high recommendation is the best compliment we could receive!
If you ever have any questions or need anything at all, please don't hesitate to reach out.
Not suitable for my situation.
Sunday's took over my existing policy management from another firm on renewal, but increased the premium by 40%. Managed to find appropriate cover with another company at much reduced premium. My dealings with Sundays were cordial and professional.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for your review. We're pleased that your interactions with us were cordial and professional.
We're sorry that the premium increase led you to switch providers. We understand the importance of value and hope that we may have the opportunity to provide you with a competitive quote in the future.
Great service
Very easy to start a policy, haven't had a claim yet, but everything up to now has been done very quickly and very professional
Wouldn't hesitate in recommending.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's wonderful feedback! We love hearing that the start of your policy was very easy and that our team has been quick and professional so far.
We truly hope you never need to make a claim, but rest assured that our claims process is designed to be just as quick and professional as your setup experience.
Thank you so much for the high recommendation! We appreciate your confidence in us.
Sundays insurance were great
Sundays insurance were great. Laure was really helpful and patient in helping me through the process!
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's wonderful to hear Angelica! We're so glad that Laure was helpful and patient while guiding you through the process. We know this to be true about her in general, she is s superstar!
We pride ourselves on our team's commitment to making the insurance process as smooth and stress-free as possible. We will certainly pass along your kind words to Laure and the team!
Thanks for sharing your positive feedback!
No claim yet…efficient, friendly and helpful
No claim yet, luckily, however, looks like a comprehensive policy with good optionality and staff have been very efficient, friendly and helpful.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for taking the time to share your feedback. We are pleased to know that you recognise the policy to be comprehensive and appreciate the available optionality. Providing an efficient and helpful service experience is something we focus heavily on, and we value your recognition of our staff. Welcome to Sundays!
Not the Best Choice for Premium Bikes – My Experience with Sundays Insurance
At first, Sundays Insurance might seem good their customer service is decent, but honestly, that’s true for most insurance companies. The real problem shows up when you actually need to make a claim, especially if you own a high-end bike.
I had a crash on my Specialized S-Works SL8, which resulted in a cracked top tube. Instead of replacing the frame, Sundays Insurance insisted on repairing it simply because it was the cheaper option for them. Specialized offered me a crash replacement deal with a 35% discount on a new frame, but Sundays refused to cover that and forced me to go with the repair route.
Here’s why that’s a big issue: once a carbon frame is repaired, you lose your manufacturer warranty. The repair shop only provides a limited warranty for their repair work, which is nowhere near the same as having a full factory warranty.
If you have an expensive bike, I strongly recommend not insuring with Sundays. Their policy might sound good on paper, but when it comes time to make a claim, they’ll push for the cheapest solution rather than what’s actually best for you or your bike even if that means you lose your warranty or end up with a less valuable frame.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Hi Mohamed,
We recognize your frustration over our decision to pursue a repair instead of covering a replacement, especially given the manufacturer's crash replacement offer. We know this decision involves a considerable difference in cost between repair and replacement. Our focus is always on finding a fair outcome for our customers while adhering to the terms of the policy and the principles of insurance claims management, which means evaluating the most appropriate and cost-effective remedy for the damage sustained.
It is important to clarify that manufacturer warranties are typically void once a carbon frame sustains crash damage, regardless of whether it is repaired or replaced through an insurance claim. We have an obligation to consider all facets of the claims (repair vs. replacement cost as well) as it is a necessary part of any claim assessment, and why we always prioritize the structural integrity and safety of the bicycle.
We have ensured to make the best possible decision in your specific case, but we are happy to give you a call should you wish to discuss this further.
Really easy to get set up online and to…
Really easy to get set up online and to add another bike - very helpful in terms of extending a deadline to sign up which I forgot. Excellent value for 2 bikes.
3. November 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's fantastic to hear! We're so glad you found it easy to get set up online and add another bike, and that we could help with extending your sign-up deadline. Providing excellent value for our clients is always our goal! Thanks for sharing your positive experience!
My bike was stolen for the second time…
My bike was stolen for the second time after it was replaced by Sunday despite having locked it securely in a safe area (three cut the lock). It has only been 6 months since the last replacement by Sunday and they still took care of the replacement smoothly. I would recommend everyone to always have a policy with Sunday for the peace of mind.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for sharing your experience. We are incredibly sorry to hear that you've had to go through the devastating experience of a second bike theft, especially so soon after the first one and despite your best efforts to secure it. That must be incredibly frustrating and disheartening. We are truly glad that we could once again provide you with peace of mind and handle the replacement process smoothly. We understand that claims like this can be stressful, and our priority is always to process them efficiently so you can get back on the road as quickly as possible.
Your kind words and recommendation mean a lot to us. We’re here to support our policyholders through tough times!
I'm impressed with Sundays Insurance!!
My expectations of you guys have been seriously exceeded I was literally devastated when I found out my bike was stolen and had no idea what to do Sundays Insurance - William & Deon helped me claim the insurance, which helped me rebuild my trust and buy another bike. It's been a struggle for me getting to work in the past two months, but now I'm back thanks to Sunday's Insurance.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
What an incredibly touching and heartfelt message! Thank you so much for taking the time to share your experience.
We are truly sorry to hear about the devastation of having your bike stolen, and we understand how stressful and difficult that situation must have been, especially impacting your commute to work. We are so happy that William and Deon were able to exceed your expectations and guide you through the claims process. That's exactly the kind of supportive and empathetic service we aim to provide. Knowing that we helped you rebuild your trust and get back on a new bike so you can return to work is the best possible outcome for us.
We are so glad to have helped you through this struggle and have you back on the road!
got offered a discount after…
got offered a discount after misunderstanding on policy renewal
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's wonderful to hear! We are so glad that we could clarify the policy renewal process for you and turn the initial misunderstanding into a positive experience. We value your business, and we're happy to offer a discount as a small token of our appreciation for your patience and understanding.
No complaints so far
No complaints so far. Use of the website was straight forward. Competitive prices and good level of cover. Brand new bike so hopefully I won’t need to use the cover but if I do, fingers crossed it will be as easy.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's wonderful to hear Simone! We're so glad you found our website straightforward to use and our prices competitive with a good level of cover. We hope you never need to use your cover, but if you do, we'll be here to make it as easy as possible. Happy riding with your new bike!
As a first time road bike user…
As a first time road bike user everything was simple and easy and a great annual quote
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
That's fantastic feedback! We're thrilled to hear that as a first-time road bike user, you found everything simple and easy, and that our annual quote was great. We appreciate you sharing your positive experience! Welcome to Sundays!
If there was a sixth star you’d get it
If there was a sixth star you’d get it.
I went through the claims process in late summer (post burglary) and was hugely impressed by the professionalism and speed of the claims team. Claim accepted in hours and replacement ordered in a matter of days. Roll forward a few months, my new bike is being delivered tomorrow. A few WhatsApp messages and within 20mins I have new coverage in place for a great price.
👏👏👏👏👏👏
Nothing but praise for you folks
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a positive experience with both your claim and setting up your new cover. It’s great to know our team could make things smooth and stress-free during a difficult time. Enjoy your new bike — and the rides ahead!
Bit pointless
Bit pointless - tried to make 2 claims now and they have denied both of them.
15. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
We're sorry to hear about your experience Adam. We understand that having a claim declined can be frustrating. Most warranty issues can be taken care of by your manufacturer free of charge. Thus it specifically falls outside the scope of our coverage, as well as any pre-existing damages that occurs before cover begins. We always aim to be transparent about our policy terms and conditions. If you'd like to discuss this further or have any questions about your coverage, please send us a email with your policy details, and our team will be happy to assist you!
There when you need them
Sundays were helpful and effective handling my claim.
They responded swiftly throughout the entire process and gave clear instructions for every required step along the way.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for your kind feedback! We’re so glad to hear that you found the claims process smooth and well-supported. Our team always aims to make things as clear and efficient as possible — we really appreciate you taking the time to share your experience!
Pleasure to deal with
Pleasure to deal with. Everything made very simple
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for your kind words Adam! We're so glad to hear your experience was smooth and straightforward — it’s always a pleasure to assist!
It was all right and Anna was a great…
It was all right and Anna was a great help. However, I am an old dinosaur and web based working scares the hell out of me. Any way I got there in the end.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Sundays Insurance UK
Thank you for your honest and heartfelt feedback John! We’re so glad Anna was able to assist and help make the process a little easier for you. We completely understand that online processes can feel daunting at times, and we really appreciate your patience and perseverance in getting everything set up! Welcome to the team!
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