The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Mehr ansehen
I used styleseat for years. HOWEVER, the site has several unexpected fees and poor customer service which I eventually closed my account. I like my style seat stylist but I was paying too much for une... Mehr ansehen
Unternehmen hat geantwortet
Styleseat is very deceptive. An advertised $50 price actually charges your card $72. They list one price, but when you select it, it very briefly flashes a 20% increase before taking you to Payment.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
Kontaktinformationen
94107, San Francisco, Vereinigte Staaten
- styleseat.com
3.3
Akzeptabel
202 Bewertungen
Hat 61 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
STAY AWAY!
STAY AWAY!!
DO NOT USE THIS PLATFORM! They only want to take your money, and force you to pay them more. People do use this platform and you will get bookings , but you end up overcharging people and still making less than what you originally charged them for. 0/10
24. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von StyleSeat
Hi Kayla! We're so sorry to hear you had a negative experience using StyleSeat.
Through New Client Connection, we amplify your profile, ensuring you're a top choice for high-quality clients while you remain devoted to your expertise. We invest in Google Ads, digital and social media marketing, and more to connect you with quality clients and ensure your calendar is consistently booked. When we send you a client through New Client Connection, there is a fee of 30% on their first appointment with you. If you ever notice one of your clients is mistakenly marked as a New Client from StyleSeat, please let us know. We're always happy to help in these situations.
We also offer our Smart Pricing feature, which is designed to help you increase your revenue.This feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. You can always disable Smart Pricing through the link in the appointment details.
If you have more questions or if there's anything else we can help with, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help! Thanks!
Today I am writing this in tears that…
Today I am writing this in tears that every stylist, newbie or rookie should work on building their website and leave all these leaches sites alone .
For months now i joined StyleSeat to build my clientele base just because I moved from one state to another . But since then its been trauma for me ,from getting chargebacks for works I break my back for ,in hours with some ghetto broke ass clients,to getting chargebacks on deposits with appointments that clients never showed up for . While I did my part to be available in my salon . It’s been a lot ,sometimes I wake up finding some unnecessary amount deduction by StyleSeat and at the end of the day they make up some stupidest reason for you it’s draining .i joined StyleSeat so i can make money but the narration is like I’m just slaving away my life for them at this point . They charge more than 36% on your appointments,they charge you for processing fee to deposit money in your account and on top of it they still charge you for monthly fees . This is really depressing at this point ,I don’t even want clients again cause it’s like im just working for them and to top it all off,they’re weak as f’uck. Tell me how can I work on a clients even after pictures and video evidence with good review from clients then you turn around to tell me they disputed the transaction with their bank and there’s nothing you can do . It’s a shitshow and a shithole at this point . They can have it all ,I’m done and tired of this app .And this morning I woke up to see them deduct $51 from my account ,they said a client who didn’t show up for appointments asked for $35 deposit refund and why did you deduct 51 they said they now charge extra $20 fee for chargebacks . If this ain’t frustrating please tell me I’m crazy .
I went to work hoping to bring money home ,stress ,gas ,then the clients didn’t show up but then the little compensation I thought I had was stripped off me and to make matter worse I still have to pay for the charges . So tell me what the f”uck is going on .I woke up trying to cancel all my appointments today cause I’m tired and f’ed up .F*uck StyleSeat . And if I can give them zero rating I’ll do that
20. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von StyleSeat
Hi Adebusola! We're sorry to hear you've had a negative experience using StyleSeat.
A chargeback serves as a form of customer protection provided by the issuing bank that allows clients to file a complaint regarding alleged fraudulent transactions on their statement. After the client files a dispute, their issuing bank investigates the complaint. Clients can dispute transactions at any time and for any reason with their banks.
When we receive a chargeback from your client's financial institution, we will reach out to you via email to inform you of the report and partner together to gather evidence to send to the bank to fight the dispute. However, the bank makes the final decision when it comes to these disputes. For more information on how to prevent chargebacks in the future, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000469792-best-practices-to-help-us-protect-you-against-chargebacks
Regarding our fees, there is a 30% fee on the first appointment for each client brought to you by StyleSeat's New Client Connection Program. There is also a 2.75% payment processing fee for appointments checked out through StyleSeat (applies to service cost + tip). If you choose to receive your funds through Instant Payout, there is an industry standard fee of 1%, but you always have the option to receive your payout through our standard schedule at no additional cost.
We apologize for any confusion or inconvenience. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help. Thanks!
I'm shocked they're still in business
I'm shocked they're still in business. I worked for a salon owner who had beta tested for them and it's all we'd used for 9 years. I finally left that salon and a large portion was due to how embarrassing, and financially disadvantageous styleseat is. It's too much to explain so I'll summarize it as there's always a new issue. It's always broken in a different way. Something else significant breaks right before or after another issue is fixed. They add fees for clients while adding fees for stylists while offering garbage in return. It's just BAD. I've been doing hair a long time and used a lot of systems and this is by far the worst company. They don't even offer any useful or timely support. Asking clients for a dollar every booking is GHETTO.
12. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von StyleSeat
Hi there! We're so sorry to hear you had a negative experience with StyleSeat. We appreciate you sharing your feedback with us.
The fees charged to Professionals and Clients are necessary in order to provide a secure and thriving platform. For more information on our fees, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000469789-how-much-does-styleseat-cost-
Our Support team is also always happy to help answer questions or troubleshoot any issues you may be experiencing. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new ! Thanks!
Belle Deeluxe of McKenney TX…
Stylist Belle Deeluxe of McKenney TX charged 30.00 for color that completely washed out a week later and turned my purple tips green. She initially agreed to fix but then pivoted and asked me to bring the color for the redo which I refused.
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von StyleSeat
Hi there! We're so sorry to hear you had this experience with a Professional on StyleSeat. Because we are just the software program your Pro uses to manage their business, we have no authority to go into their account and issue client refunds.
For issues between clients and professionals, you'll need to contact the professional directly; Pros are very willing to accommodate unsatisfied clients.
In our Terms of Service:
"StyleSeat does not have control over the quality, suitability, reliability, timing, durability, legality, failure to provide, or any other aspect whatsoever of any Styling Services provided by Professionals nor of the integrity, responsibility or any of the actions or omissions whatsoever of any Professionals or Clients. StyleSeat makes no representations or warranties whatsoever with respect to Styling Services offered or provided by Professionals or requested by Clients through use of the Services, whether in public, private, or offline interactions."
Here is a link to our Terms of Service if you'd like to review them more: https://www.styleseat.com/tos
If you need further assistance or have any questions, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help! Thanks!
Disappointed with the fee structure
As a beauty professional, I pride myself on providing excellent service to my clients, but I’m increasingly frustrated with the way StyleSeat operates. I’ve been using this platform for some time now, and while it has its benefits, the fee structure has become a significant concern for me.
To start, the new client fee of 30% on every booked appointment is quite steep. It disheartens me to think that after pouring my heart and soul into my work, I’m only left with a fraction of what I earn. It feels discouraging when I realize that I’m only seeing about 2/3 of my gross pay after StyleSeat takes their cut.
On top of the new client fee, there’s also a transaction fee that StyleSeat charges, and this is in addition to the fees charged directly to the clients for booking. It feels like a never-ending cycle of expenses, and it raises my eyebrows that they even take a cut from my tips. This is particularly saddening considering how hard I work to earn those tips.
When I finally start to account for my costs—supplies, products, and overhead expenses—the reality is that I’m not left with much. I can’t stress enough how demotivating it is to see my income dwindling due to these high fees. I want to provide the best for my clients, but the current structure makes it challenging to sustain a profitable business.
I believe that it’s time for StyleSeat to reconsider their fee policies, especially for new clients. While I understand the need for a platform to cover its costs, this model ultimately leaves beauty professionals like me feeling undervalued and overburdened. Here's hoping they can find a way to create a more balanced fee structure that supports rather than hinders our success.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von StyleSeat
Hi Beverly!
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate the opportunity to provide some clarity.
Our New Client Connection Program includes a one-time 30% fee on the first appointment booked with clients we introduce. This fee applies only when a new client is referred through our marketing efforts. If one of your existing clients is mistakenly marked as a new client, please let us know! You can easily request a correction by clicking the link in the appointment details that says “new client from StyleSeat” and selecting “request a correction.”
Regarding the processing fees, these are standard across the industry and cover credit card processing costs for client payments. Additionally, StyleSeat charges a $2.35 booking fee to help maintain a seamless booking experience, which is common practice among similar platforms.
We see that you’re currently on our Basic Plan. Based on your feedback, you might find our Premium Plan beneficial. It allows you to customize your features, including the option to disable the New Client Connection Program. Plus, you can process regular appointments using any payment method, and payments processed outside of StyleSeat won’t incur our processing fee (though please note that most payment processors have similar fees).
We want to thank you again for sharing your feedback. We have passed it along to our Product team to take into consideration as we continuously work to make StyleSeat the best experience possible for our Professionals. We appreciate you being part of our community!
Been with StyleSeat for 13 years
Been with StyleSeat for 13 years, and I’m glad that the company is growing, but I wish that I had more options. There’s so many features that I don’t use nor do my clients and I don’t feel like I am being heard, but I also feel like my hands are tied unless I wanna start all over again with another company, wish you had different payment plans and different options of needs from the company. I don’t need or want all the extras. I just want the basics.
19. September 2024
Antwort von StyleSeat
Hi Rebecca! Thank you for sharing your feedback with us. We see you're on our Premium Plan, which does give you the most flexibility in terms of payment processing and available features.
We would love to hear more about what changes you'd like to see so we can help! Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to assist.
We appreciate you being part of our community for the past 13 years and look forward to continuing to support you!
10+ veteran of StyleSeat
I’ve used this platform for over 10 years so I’ve seen a lot of changes. Some good some not so good. I hate the fact that they charge stylist for referrals and the platform has a cost in and of itself. Or more times than I can count they’ve attempted to charge for new clients that were referred in from existing clients. Been really consider using a different booking platform. I think StyleSeat is great for new stylist or others looking to build tho.
19. September 2024
Antwort von StyleSeat
Hi Mikki! Thank you for sharing your feedback with us.
We're sorry to hear you've had trouble with our New Client Connection feature. We never want to take credit for one of your clients. If you ever notice one of your clients has been acidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to assist in these situations!
Additionally, we see that you are on our Premium Plan. This plan allows you the flexibility to customize your features, so if you ever feel like New Client Connection isn't for you, you can disable it at any time in your account settings.
We appreciate you being part of our community for over 10 years and look forward to continuing to support you. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
WELLCOME SUPRISE
Hello
What I love about style seat, is that is easy for client to reserve and add a form of payment, so when we are done with the clients, they automatically can pay or deal with the payment by themselves.
so there is not pressure there.
Also so glad when a new client send to us, normally is a client stays with us. thank You so much.
Julian and Marcus
19. September 2024
Antwort von StyleSeat
Hi Julian and Marcus! We're so happy to hear you've had such a positive experience with StyleSeat. Thank you for sharing this feedback with us! We appreciate you being part of our community and look forward to continuing to support you!
Booking app with issues! Yes!
I use styleseat as a professional. Recently changes made to their platform has impacted the way my customers and I make appointments. There should be a search when looking up services when booking! There should also be messages sent to customers in a timely manner to alert them of their appointments. Many times the alert comes once the service is completed. I also pay a-lot of fees on Styleseat $35 membership monthly, 30% new client up to $50. I also pay fees for premium appointments and fees for processing. I also bring many customers to your platform by networking and styleseat frequently says they found me a new customer and I have to email a rebuttal that takes too much time and effort for a service I pay for. I pay over $500 in fees monthly and styleseat should send more customers to me.
19. September 2024
Antwort von StyleSeat
Hi Kayco! Thank you so much for sharing your feedback and recommendations with us.
We understand it can be frustrating when you are not paid the amount you were expecting after working hard on a service. We're happy to provide some clarity! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout.
Separate from the basic tools are StyleSeat's growth features, such as New Client Connection and Smart Pricing. These features are designed to help you grow your client base and increase your revenue. Since you're on our Premium Plan, you do have the option to disable these features at any time in your settings if you don't feel they're right for you.
We hope this helps! If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Thanks for being part of our community!
Fees are outrageous
Fees are outrageous. Charging me every month is one thing but to still charge for every transaction is another. I can’t make any type of living when the middle man is getting paid twice. I pay for the premium package and you guys still charge again at checkout on the price I suggest the customer pay. So I never really get my full tips. Cause the fees every day negate that. I should have gone with The Cut App instead
19. September 2024
Antwort von StyleSeat
Hi Tyrone! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience.
We understand it can be frustrating when you are not paid the amount you were expecting after working hard on a service. We would be happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout.
Separate from the basic tools are StyleSeat's growth features, such as New Client Connection and Smart Pricing. Growth features are specifically designed to help grow your client base and increase your revenue! There is also an industry standard processing fee for any payments processed through StyleSeat.
If you don't feel that these features are right for your business, since you're on our Premium Plan, you have the flexibility to disable them in your settings.
If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
We appreciate you being part of our community!
Insane price gouging!
I think the $35 should be enough but the $2 you charge my clients is insane! Trying to take 30% just for finding clients is also nuts. Honestly, the only reason I stay is for convenience of not having to move my clients to another system.
19. September 2024
Antwort von StyleSeat
Hi Renee! Thank you for sharing your feedback with us. We are happy to address these concerns.
The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from these basic tools are features such as New Client Connection and Smart Pricing which help grow your client base and increase your revenue.
When StyleSeat finds you a new client, there is a 30% fee on the first appointment that client books with you (service cost only). This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way. If we ever accidentally mark one of your clients as a new client from StyleSeat, you can let us know by clicking the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these instances.
In order to provide a safe and secure platform for both our clients and professionals, StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use.
We hope this information is helpful! If you have further questions or need additional support, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help!
Thank you for being part of our community!
I love meeting new clients
The support response is very helpful .
I don't like all the extra fees
18. September 2024
Antwort von StyleSeat
Hi Jeremy! Thank you so much for sharing this feedback with us. We're so happy to hear that you've had a positive support experience and received new clients!
The fees charged on StyleSeat are directly related to features that help you grow and run your business. We will pass your feedback along to our product partners to take into consideration.
We appreciate you being part of our community and look forward to continuing to support you in the future!
You‘Re ripping me off!
You rebook my clients that I have seen before as new clients and charge me extra me for booking them when in actuality there search for me because they have either spoken with me and I refer them to my online booking or they haven’t been in to see me in a while so they are searching to see if I’m still n the same place and still working . It sucks.
10. September 2024
Antwort von StyleSeat
Hi Latisha! We're sorry to hear that you had this experience. If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help in these instances!
Additionally, we see that you are on our Premium Plan, which gives you the flexibility to opt out of New Client Connection in your settings if you don't feel like this feature is a good fit for you.
We hope this information helps! If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to assist! Thank you for being part of our community!
I don't like that you charge clients a…
I don't like that you charge clients a booking fee while I'm also paying for the service. I can not select multiple of the same service with the same client for the contactless checkout. For example, am entire family comes in for haircuts. I can not select multiple children cuts and have to add it as a separate thing.
19. September 2024
Antwort von StyleSeat
Hi Sasha!
Thank you for sharing your feedback with us. We will be sure to pass this along to our Product team for consideration.
Regarding our booking fee, this fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. In the event that you cancel an appointment, your client will be refunded for this fee. Your client will also not be charged an additional fee if they need to reschedule.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Thank you for being part of our community!
Styleseat is the best in Houston.
I actually really enjoy Styleseat, the thing is to understand the rules of how it woks. Styleseat does actually send me clients. But, I'm not fond of not being able to speak to a live representative from styleseat. I've thought about about leaving but, there is not another platform in the Houston area like Styleseat.
19. September 2024
Antwort von StyleSeat
Hi Matthew! Thank you for sharing your feedback with us.
We're sorry to hear you've had trouble getting in contact with our Support team. Live chat is available during select hours through our help center, which you can access here: https://styleseat.freshdesk.com/support/home Additionally, you can always submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help through email!
Thank you for being part of our community!
All things are great
All things are great. Especially finding the right clients who need my services
10. September 2024
Antwort von StyleSeat
Hi Pamela! We're so happy to hear you've had a positive experience using StyleSeat. Thank you for sharing your feedback with us!
It doesn’t really make the stylist more…
It doesn’t really make the stylist more money however it does overcharge a client, While making style more money
10. September 2024
Antwort von StyleSeat
Hi Ebony! We're sorry to hear that you've had this experience.
StyleSeat offers features like New Client Connection and Smart Pricing that are intended to bring you new clients and boost your revenue, as well as Deposits and No-Show Late Cancellation policies to help protect your time as a Professional. However, we also have many tools and features that are designed to help you manage your business!
As a Professional on StyleSeat, you are in control of the prices charged for your services. We see that you have Smart Pricing enabled, which will raise your prices slightly during your high-demand time periods to help increase your revenue. Since you're on our Premium Plan, you have the flexibility to disable this feature at any time in your settings if you don't feel it's right for you.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help.
Thanks for being part of our community!
Way too much control after you reach a…
Way too much control after you reach a certain point. My clients have automatic check out when some didn’t ask for it. The app don’t remember names you all listed so many clients and new clients and took 35 perfect of my payment as if you brung that client to me and I didn’t ask. The new adding services list is not good I should be able to look up what my services are without hassle. I don’t understand the money break down if I make 2000 dollars why are you sending 1000 one day and 2000 the next. When I open days I’m aware off they are closed off to clients. What I do like is that you all tell my clients I’m busy when I not!
10. September 2024
Antwort von StyleSeat
Hi Rayven! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience with some of our features and are happy to address your concerns.
We see that you are on our Premium Plan, which gives you the flexibility to check out clients however you prefer on regular appointments. Please keep in mind, if an appointment is booked with our Smart Pricing or New Client Connection feature it will automatically checkout through StyleSeat.
When StyleSeat introduces you to a new client through our New Client Connection program, there is a one-time 30% fee taken from their first appointment with you. This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way.
If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations.
Since you're on our Premium Plan, you also have the option to disable New Client Connection at any time if you don't feel this feature is right for you.
Payouts are determined based on when the appointment is checked out. Weekday appointments checked out before 3:30pm PST will process in 1-2 busines days, while weekday appointments checked out after 3:30pm PST can take 2-3 business days. More information on our payout schedule can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000833044-setting-up-payments-on-styleseat
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thank you for being part of our community.
Styleseat makes doing business easy
Styleseat makes doing business easy. I love that I can create mass emails but I don’t like that I cannot edit the photos within the email and most of the pictures are cut off. I like that styleseat brings me new clients but I hate that styleseat lies about bringing me new clients. I’ve paid for google ads and I also offer a special discount for those clients and styleseat will charge me new client fees on people that they did not send to me and it’s costing me more money. I think styleseat should have a question box before new clients book that ask them “how did you find this professional” and have multiple options to select. That way styleseat can have an accurate view of how well their “marketing” is really working. There’s been times when I’ve given someone my link, they book, and styleseat says “we’ve brought you a new client”. NO YOU DID NOT! And I’m so frustrated with this part of the system and it’s the only thing that has me looking for a new system to use. I’ve been with styleseat almost 4 years now I pay the premium package, I pay all the fees, and I don’t mind paying for the clients that you actually send but the lying is extremely frustrating and expensive.
10. September 2024
Antwort von StyleSeat
Hi Brittany! Thank you so much for sharing this feedback with us. We're sorry to hear you've had this experience with New Client Connection.
We never want to take credit for one of your clients. If you ever notice that one of your cleints is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help resolve issues like these.
We'll be passing your feedback along to our Product team to take into consideration as we continue to work to make StyleSeat the best experience possible.
If you need further assistance, please submit a ticket here:https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help!
Thank you for being part of our community!
The update in the system is horrible…
The update in the system is horrible for nail techs. We have separate prices for nail art… with the update I can only add one nail art to the bill. It won’t let you add multiple of the same service. The automatic payment is annoying.. it goes through before the stylist can adjust the payment… even if the stylist has it turned off.
The system does not add correctly so you have to pay attention to what you’re charging and make sure the system added it correctly or you’ll short yourself.
They don’t have text marketing.
They money grab and take money from the artists by quick claiming people who are already on the site looking for a stylist and try to say they solicited the client for you. Not true…
Haven’t had the time to switch but leaving StyleSeat ASAP. When I do posting it so other techs I know will never use it. Been unhappy with the service for a few years now.
10. September 2024
Antwort von StyleSeat
Hi Kendra! Thank you so much for sharing your feedback with us. We're so sorry to hear you've had a negative experience using StyleSeat.
We have passed on your feedback regarding the service menu and text message marketing to our Product team to take into consideration. We want StyleSeat to be the best experience possible for all of our users.
Since you're on our Premium Plan, you do have the option to process payments however you prefer on all regular appointments. If an appointment was booked using New Client Connection or Smart Pricing, it is required to be checked out through StyleSeat payments.
When you're opted in to New Client Connection, you benefit from the millions of clients actively seeking services on StyleSeat each month. Through New Client Connection, we amplify your profile, ensuring you're a top choice for those high-quality clients while you remain devoted to your expertise. We invest in Google Ads, digital and social media marketing, and more to connect you with quality clients and ensure your calendar is consistently booked. If you ever notice that one of your clients is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team will be happy to help rectify this for you! Additionally, since you're on our Premium Plan, you have the option to disable this feature in your settings at any time.
We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new
and our Support team will be happy to help!
We value you as part of our community and would love to continue to support you in the future!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.