Strawberry Bewertungen 

I have used strawberry since 2020 an reached platinum almost every year and the bonus points have been absolutly amazing but afther they switched to (spenn) it's not the same case. I know that spenn is In it's starting phase but how it's goiing so far it's a big downgrade from the bonuspoints. May have to switch to another hotel chain.

Black week tilbudet som gir hotellrom til 1000 kr funker ikke. Man får ikke betalt, man prøver igjennom app, pc, mobil, visa og mastercard. Ingen av plassene funker betalingen. Det står det er ledige rom til denne prisen, men det går ikke å betale. Ringe kundeservice for å få hjelp. Det eneste det førte til var å bruke tid på å fortelle hvilke nettleser, tlf/pc man har prøvd på. Ellers var det ingen ting kundeservise kunne gjøre for å hjelpe å få dette hotellrommet til denne prisen. Jeg skulle få en tilbakemelding fra IT om hva som var galt med betalingsløsningen, 24 t senere ingenting hørt.

I have booked and booked and it won’t go through, have tried chat, thrown out, called and bounced between 3 people. Taken hours of my life trying to book one night. Told it was me not their website/ app my phone, my card. None true cause it’s Black Friday and it’s been well tested on other sites.never again staying at strawberry. The hotels have many times been of poor quality over last years, twice been moved hotel with no warning. Goodness what a mess of a hotel chain. The new spenn is a disaster and stripping us of level and points is a disgrace. So sad cause once, years back clarion was great.

The website is impossible, won't allow date changes. basically I will stay elsewhere due to being unable to book a room.

Strawberry har akkurat endret sine betingelser for kundeklubben, der man går fra 3-4 års varighet på poeng, til nå at alle brått skal gå ut 31.12.25.

Dette i forbindelse med overgangen til Spenn, et samarbeid med Norwegian.

Norwegian gjorde det på moralsk korrekt måte, de lar kundene beholde samme varighet på poengene som i dag.

Stay away

Started a new job needing to travel around Scandinavia. Stopped at a Strawberry hotel in Finland and loved it. Decided to use Strawberry for other visits but the experience has been terrible. I booked 2 rooms in Drammen, Norway only to find that they cancelled the room the day I arrived because they overbooked! They booked us in a nearby Scandic hotel but it was no where near the standard i expected. Very poor and I won’t be searching for Strawberries in future!

Har aldrig varit med om ett sämre bemötande från kundtjänst.
Ingen förklaring varför dom höjer priset från 15-1600/ natt till 2800.
När jag klagar avslutar dom mig mitt medlemskap och jag förlorar 10000 bonuspoäng.

*VARNING*Se upp när ni bokar, tydligen har hotellen i samma kedja olika åldersregler kring incheckning på hotellrum, generella regler säger att minderåriga får bo på hotellrummen om någon i sällskapet är över 18 år sen finns det egna regler kring varje hotell vilket innebär att åker barnbarnen med farmor eller någon annan släkting som inte är målsman blir sällskapet ställd på gatan. Kommer aldrig någonsin lägga en enda krona till på dessa hotell

I booked a room for 3 people at Clarion Hotel in Helsinki, Finland, and was told that it was the Clarion attached to the airport. I arrived on Friday, July 19 around 4:00 pm to check in and was told by the Check-In desk that I was booked at the Clarion in downtown Helsinki. This was in error and asked for assistance to transfer the reservation from Clarion downtown to Clarion Airport, they were of no help. My son contacted the Clarion downtown and cancelled the reservation there as soon as we were informed. My daughter Kristy Bell, made a reservation at the Clarion Airport Hotel so we would have a room for the night. I was extremely disappointed that we received no assistance and were on our own. We received a email saying that the room at Clarion downtown was cancelled, but we would not be receiving a refund as it was less that 24 hours. We couldn't have done anything sooner as we did not know the problem with 2 Clarion hotels. With there being a language barrier problem not speaking Finn, made this even more of an issue. I would not use Strawberry again as they were misleading as to acknowledging our cancellation but later denying a refund. Very disappointed!

Eg syns det er dårlig service at man ikkje kan bruke sine poeng på mat og drikke på hotellet, dette kan man på andre hoteller..

Efter Petter Stordalen som äger denna hotellkedja ändrar namn på Friends Arena till Strawberry Arena är väldigt fel. Jag kommer inte att bo på dessa hotell om jag kan låta bli då de är tyvärr en väldigt stor hotellkedja. För Friends organisation jobbar mot mobbing och utanförskap. Hittade ingen svensk sida som jag kunde skriva på.

Just sent me an text message on my mobile with advertisement. Never hooked of on them contacting me.

The worst customer service I've experienced

Dear Mr. Peter Stordalen, have tried to find a common solution with Hotel Post in Gothenburg.

I made a mistake in booking the wrong date (same night 13/14 may) it was my mistake, I contacted the hotel in less than 5 min. No refund was possible 4000 SEK lost

I even booked a new date 19-21 may and we have been discost again and again and it ended up that the hotel cancled my booking on the 19 may 12:00 when I was on the way to your hotel.

I would like to talk to a manager that can show me some good service.

WWW. STRAWBERRY .NO
Amazing product from an amazing person, Mr Stordalen him self :)
You rock, we support you all the way. Cause we all stand behind a firm & wise leader & hope for the best out come.
Long live Petter Stordalen with familie :)
Best wishes on your path in the future :)
Love from a fan & Company owner!