The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Mehr ansehen
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Das sagen Bewerter
Having just experienced your Gazco engineer Ray it was the most satisfying and helpful experience I have had in a long time of someone coming into my home to do a repair visit! He was polite and fr... Mehr ansehen
We’ve always had log burners, but wanted something less messy—especially with the rising cost of logs—and more economical to run. After a lot of research, we chose the Reflex 75T because of its incr... Mehr ansehen
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Mehr ansehen
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Unternehmensdetails
Über Stovax Gazco
Vom Unternehmen geschrieben
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktinformationen
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Vereinigtes Königreich
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4.7
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1581 Bewertungen
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Excellent Service
Stovax /Gazco engineer Kenny was absolutely brilliant. After having three other engineers out to look at my gas fire Kenny was the only one who instantly knew what the problem was and had it working after 45 minutes. He was friendly and professional. Wouldn't hesitate to recommend.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Robbie
Thank you for your 5-star review
It is great to hear that we have managed to resolve the issue with your gas fire. Kenny is one of our Senior Engineers with years of experience, and with his in-depth of knowledge across all our product ranges, there isn’t many issues that he can not resolve.
I will pass on your comments to Kenny as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas fire
Kenny and Adam where very helpful and professional and tidy , did a great job on our fire.
Many thanks
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Amanda
Thank you for your 5-star review.
It is great to know you found the service friendly and professional.
The quality of engineers like Kenny and Adam, is one of the main reasons we can offer the 5- star service we are so proud of.
I will pass on your comments to them, and I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Out of warranty repair
Derek Thomas came to service and mend our gas fire. It’s an old model ( 2009) and he advised us to update our carbon monoxide monitors and the best place to position them. He also showed us how to use the remote control . A great professional service from a friendly engineer. Thank you
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Yvonne
Thank you for your 5-star review.
We are really pleased that you were happy with your recent engineer visit.
All our engineers, like Derek, are trained to ensure you receive a high level of service, and they also have in-depth product knowledge so you can get the best out of your appliance.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great warranty support
My stove needed attention under the warranty.There were no issues in sorting things out.
The engineer that came (Derek) ordered and replaced the part (door).He was smart, respectful and worked very hard to ensure everything was right before he left.
I was kept fully informed of the process along the way.
I am so glad I chose Stovax as I am delighted with the stove and the service
Thanks!
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Amanda
Thank you for your 5-star review.
We have over the last few years worked hard to make sure that the process of making a warranty claim is as easy as possible. And with our great team of engineers like Derek who, once on site, will effectively and efficiently resolve any issue, you should feel confident that the fire or stove is now working as good as new.
I will pass on your comments to Derek and the Warranty team as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Support service excellency
Whilst it took me a little time to find the 'official' Stovax website, once I did, the support I received from the agent who answered my call (Stephen Lomas) was the most efficient, patient and incredibly clear and precise in talking me through the online 'spare parts' ordering process. In fact, I would go as far as to say, he has been the most professional and helpful support agent I have had occasion to call upon. An excellent ambassador for Stovax. Thank you Stephen.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear John
Thank you for your 5-star review
Stephen is part of our ecommerce team who look after our online spare’s website, he and all the team have been trained so that they have an extensive knowledge of all our products and are always happy to help, especially when people are finding it difficult to navigate our website.
I will pass on your comments to Stephen, as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Gazco fire fixed!
A lovely Gazco engineer called John came to fix our fire today and I'm over the moon. He was polite, friendly and meticulous in his tidyness. He explained what he was doing (which to be honest went over my head!) but checked everything and found the problem 'the thermocouple'and fixed it quickly. Delighted it's all sorted.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Judith
Thank you for your 5-star review
It is great to hear that our engineer Jon resolved the issue efficiently and took time to explain everything clearly.
It is the quality of engineers like Jon which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Good job, quick, clean and tidy.
Our Futura 5 had developed a fault were we couldn't use the riddle function. The engineer Jon Thompson fixed it relatively quickly when he identified that the pin on the handle/rod connection needed to be replaced. He was also kind enough to provide some info on running and cleaning the stove while he was doing his work. Overall very happy with the only negative being the 2 week wait for the appointment.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mark
Thank you for your 5-star review
Occasionally an appliance can overtime and with use develop a fault, which is why we are always happy to help resolve the issue.
Our engineers not only have an in-depth knowledge of our fires and stoves, can fault diagnose quickly and efficiently, with a van full of stock they can usually fix the issue straight away. Leaving you with a stove working as good as new.
I will pass on your comments to Jon, as I know he takes pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Engineer Derek Thomas
Engineer Derek Thomas attended our house today to repair our gas fire. He was knowledgeable and explained what was causing the issue. Clean & Tidy, and repair appears to be working fine.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Richard
Thank you for your 4-star review.
I’m delighted to hear that our engineer Derek was helpful and able to use his in-depth knowledge to leave your fire looking and working like new.
I will pass on your comments to Derek as I know he will be pleased
Kind regards, Customer
Care customercare@stovax.com
Good Service
Contacted Stovax, asked a couple of questions and got the answers very quickly no problems.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear James
Thank you for your 5-star review.
Our Customer Service, Technical and Warranty teams are always more than happy to help, be it on the phone, by email or webchat.
I will pass on your comments to the teams as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Our second Stovax Riva 40
Just had a Stovax Riva 40 fitted by The Tidy Sweep and we are now enjoying this. This is the second Stovax Riva we have had fitted and is also our best experience of a fitting. We would definitely recommend both the fire and The Tidy Sweep as a fitter.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Simon
Thank you for your 5-star review.
The Riva 40 you have just installed is a stylish woodburning fire. With its A+ efficiency ratings, nominal heat output of 4.9kw and its ability to burn both wood and smokeless fuels, it makes it a perfect fire for any home.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Lovely Gas Fire
Gas Fire was fitted efficiently by pleasant team, fire better than expected and really pleased with it
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Howard
Thank you for your 5-star review.
We are so pleased that you are happy with your new gas fire and hope that you are already feeling the benefits of the instant heat during the winter evenings.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Amazingly efficiency, advanced safety features and great appearance.
This new fireplace delivers over 90% more heat back to the room than our old unit, it's amazingly efficient. The childproof control features are something we hadn't seen before, again, that provided us further piece of mind. Last, but not least, it's a great appearance and really cosy when you need a flame.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mike
Thank you for your 5-star review.
It is great to hear how happy you are with your new Winchester Logic HE gas fire. As you have seen the little 16” fire can produce a lovely amount of heat to keep any living room nice and cosy.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Super smart and fingertip controllable
We recently purchased and installed a Chesterfield 5 gas stove. – Best decision we’ve made in a VERY long time. The look of it is super-smart, the controllability via the remote is excellent – literally Finger tip control from the arm-chair – from Ignition thru to adjusting Up/Down and On/Off – all at the touch of a button – could not have wished for better.
100% recommended!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Niall
Thank you for your 5-star review.
It is always lovely to hear how much our customers love their new fires and stoves, and the Chesterfield 5 gas stove you have chosen is a great choice for any living room.
We would love to see your chesterfield stove in its new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Excellent Customer Service from Reza
Reza called today because our fire was failing to light properly. He sorted the problem swiftly, and checked over everything. He was extremely helpful and friendly, taking the time to explain how the fire operates and efficient use the controls. He left everything very tidy and us with a smile on our faces.
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Tony
Thank you for your 5-star review
I am so pleased to hear that Reza provided a great service and repair. He, like all our engineers, really work hard to make sure you get the best out of their visit and that they leave your fire or stove looking and working like new.
I will pass on your comments as I know Reza does appreciate them.
Kind regards, Customer Care
customercare@stovax.com
Magic experience
Ordered online on a Sunday and it was delivered the following Friday. Excellent service, and super price. Rang to ask which day I would like it delivered and the delivery guy was also superb, helped me get it into my bungalow as I am 80 and couldn’t quite manage it myself. Overall, a brilliant experience and very happy with an excellent fire. Bought from Simply Stoves High Street Southminster.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Trevor
Thank you for your 5-star review
It is always lovely to hear what a great job one of our Independent Expert Retailers have done in arranging the delivery of our products to its new home, and that you are very happy with the fire or stove you have purchased.
We really love seeing our fires and stoves in their new home . So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
A beautiful fire
From seeing the Stockton 5 to its delivery and installation, we could not have been happier. The service we received was superb and the fire itself is gorgeous. It has a very realistic flame, is trouble free in terms of maintenance and has garnered numerous positive comments from those who have seen it. I would definitely recommend it: for its mindfulness qualities as much as the aesthetically pleasing looks. A fire makes a house a home in my opinion and if you are unable to have a real fire, this really is to be recommended.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
It is great to hear how much you love your new Stockton 5 stove and how it has added to the ambiance of your home.
The Stockton 5 range is available in Wood and Multifuel, Gas and Electric versions, allowing you to choose the most suitable for your needs. And the traditional styling of all versions makes it a natural centre point to any room.
We really love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Out of warranty repair
Tim quickly diagnosed the problem and worked in a professional way leaving the room clean and tidy.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
It’s great to hear that you are happy with the service provided by our engineer Tim. I will pass on your comments as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Electric Fire repair …
The engineer Derek was very polite and professional did a great job with no fuss he's a credit to the company
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Sheldon
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance, but leaving it working and looking as good as new
I will pass on your comments to Derek, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Apart from a glitch in arranging a visit due to a change in email address . No repair can be carried out unless you respond to the email. A phone call if there is no response? Once that was sorted out repair was arranged within a week. The engineers who attended were extremely pleasant, professional and did a great job. Mark and ? . Fire has begin working brilliantly since then.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Julie
Thank you for your 4-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible. To do this sometimes we have to ask our customers for additional information so that we can make sure that the correct parts are on our engineer’s van, ready for the visit.
Unfortunately, as we had the incorrect email for you, it appears you didn’t receive our request for more information which delayed the processing of your service. However, once it was realised, we did prioritise you for a visit and our engineer was out within a week.
It is great that once our engineers were on site they were able to resolve your issue, allowing you to sit back and enjoy the fire.
I will pass on your comments to Kenny and Adam as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
My gas fire needed repairing
My gas fire needed repairing - very easy to make an appointment. The engineer Reza called me 30 mins before he arrived. Reza was polite and knowledgeable and fixed the problem. He also showed me how to switch off the gas if needed and went over a few safety checks and also showed me how to use the fire more efficiently which was really useful. Excellent friendly service.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Debbie
Thank you for your 5-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible.
All our engineers will fully check and clean your fire or stove, resolve any issue and will advise on the best way to use it to achieve its optimum performance. Leaving your fire looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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