If you are serious about getting a wood burner/stove check out Stovax, in my opinion their range is outstanding. I’m so happy with my Riva2 40, designed and manufactured in Great Britain (Exeter)... Mehr ansehen
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Das sagen Bewerter
Jon Thompson came to attend to an issue with our Gazco Fire today. He phoned ahead to say what time he was due to arrive, he was very polite as well as very knowledgable of the appliance. He identifie... Mehr ansehen
The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Mehr ansehen
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Having just experienced your Gazco engineer Ray it was the most satisfying and helpful experience I have had in a long time of someone coming into my home to do a repair visit! He was polite and fr... Mehr ansehen
Unternehmensdetails
Über Stovax Gazco
Vom Unternehmen geschrieben
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktinformationen
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Vereinigtes Königreich
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4.7
Hervorragend
1582 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Engineers visit
We’ve had a few issues over the years, but today’s visit went very well with Derek’s methodical approach checking and considering everything instilled confidence (very important with gas appliances)
Thank you for your continued support to resolve my issue
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 4-star review.
When you choose to have one of our Service Engineers out to complete the service. We make sure the fire or stove is checked and cleaned thoroughly and any issue found is resolved. This means you can be confident that your fire or stove looks and works as good as new.
I will pass on your comments to Derek as I know he takes great pride in the work that he does.
Kind regards, Customer Care
customercare@stovax.com
Excellent service and my fires are all…
Excellent service and my fires are all sorted!
I was previously prompted to write a negative review as I was so frustrated by the way I was treated by Gazco customer service. I am now pleased to say that Gazco did help me in the end. A very helpful engineer attended and assessed what new parts were required. These were ordered and he came back on Friday to repair and service two of my fires. The engineer was extremely helpful. Thank you.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review.
We really appreciate that you have taken the time to revisit Trust pilot to write a new review.
We had been disappointed that you felt initially your experience with us had not been at the high quality we take pride in, but as explained at the time, due to an exceptionally busy Autumn season our lead-times were longer than anticipated.
It is therefore lovely to hear that the wait was worthwhile, and our expert engineer not only resolved the issue you were having with the fire (quickly ordering parts and organising a revisit) but also did a full service on your other appliances. Leaving you to sit back and enjoy all three fires over the Christmas period.
I would suggest going forward that you perhaps book our engineer for the fires annual services to keep them in full working order. But would suggest that you make the request at the end of September/early October to reduce the risk of a delay in a visit.
I will pass on your positive comments to the relevant engineer as I know he will be pleased that you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Reza came to fix and service my fire…
Reza came to fix and service my fire and he was brilliant. He was knowledgeable and efficient.
Reza was also very polite and friendly.
I am very happy with the service that I received
Thank you Reza! 😃
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Lorna
I am really pleased to hear that you are happy with the quality of the work our engineer Reza carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Above and Beyond
Kenny arrived right on time and explained he had Adam with him who was training. I was kept up to date during their visit and was then advised repair was not possible that day as a part needed ordering. Happy with Kenny’s explanation and he ensured a return visit would be possible before Christmas. Kenny went above and beyond in helping get my fire issue resolved. I had complete trust in him and I am very grateful for all he did. Both he and Adam are a great asset to your company.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Donna
Thank you for your 5-star review.
It is lovely to hear that Kenny and Adam did a great job resolving the issue with your fire.
We do try, where possible, to fix any issue on the first visit but if the part required is not standard Van stock, we do at times have to order the parts and arrange a re-visit. We always try and get our engineers back to site as quickly as we can, and therefore I am pleased that we managed to resolve the issue by Christmas so you could sit back and enjoy the fire during the festive period.
I will pass on your comments to Kenny and Adam as I am sure they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great Service - Great Customer Experience
Kenny the Stovax-Gazco engineer arrived on time and was well prepared and organised to resolve the issue. The service and part replacement took some time however was a thourough job. Kenny expained what the problem was and said what he had done to improve performance ongoing (new updated part). Tidy and clean job done and Kenny even had time to wish me a merry Christmas.. we will do, now the Gas/log burner is back up and running...improved and full serviced.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mr Cooper
Thank you for your 5-satr review.
Occasionally you might have an issue with your fire or stove, but our team of highly trained engineers, like Kenny, will fault diagnose onsite and with their van full of parts fix the issue immediately, leaving you with a fire working as good as new.
I will pass on your comments to Kenny as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very good service
Very good service, our fire is now looking the best it ever has.many thanks
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Johnnie
Thank you for your 5-star review.
I am pleased to hear what a great job our engineer did servicing our fire.
I know all our engineers take great pride in the work that they do, so I will make sure I pass on your comments to them.
Kind Regards Customer Care
customercare@stovax.com
Service Engineer Excellence
Engineer was Ray who called prior to arriving to give me an ETA which was very helpful.
He was polite clean & tidy and explained clearly the issue which he duly fixed.
Really happy with everything about this service visit from initial contact and booking to completion of the job.
Very rare to get such a professional and efficient service call out and highly recommend Stovax and Gazco with special credit to its service engineer
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mark
We have over the last few years focused on improving our Service and Warranty aftercare services, so it is great to hear that you have had a really positive experience
Ray, like all our engineers, is excellent at his job, and we agree he is a real credit to the company. I will pass on your review to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson is an experienced and…
Jon Thompson is an experienced and knowledgable engineer for Gazco. He visited us to look at an ongoing issue with our gas fire. He contacted us with a time for the visit and was true to his word. He quickly identified the issue and resolved it efficiently he was clean and tidied up after him. Can definitely recommend Jon as an expert in his field
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Helen
Thank you for your 5-star review
It is always pleasing to hear what a great job one of our engineers has done.
Like all our engineers, Jon takes great pride in providing a first-class service and really appreciates it when people take time to write a positive review.
I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Service on slimline fire
Kenny and Aidan did an amazing professional job servicing my fire, was very impressed with them.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
It is great to hear what a professional job Kenny and Adam did servicing your fire, and I will pass on your comments as I know they will both be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very happy with the service from the…
Very happy with the service from the local gazco engineer to Grimsby. A credit to the organisation and a fair overall experience from gazco.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Daryll
Thank you for your 5-star review
All our engineers work hard to give you the 5-star service we are so proud of and are definitely a credit to the company.
I will pass on your comments to the relevant engineer as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Reza was brilliant
Reza was brilliant. Really clear and concise explanations.
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
It is great to hear what a brilliant job Reza has done servicing your fire, I will pass on your comments to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Professional service
Polite, knowledgeable and capable staff arrived to repair fire.
Diagnosed and repaired quickly. Took great care to protect my living room and the fire.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Neil
Thank you for your 5-star review.
We always appreciate when a customer takes time to write a positive review, and it is lovely to hear that you are happy with our service engineers work.
I will pass on your comment onto the relevant engineer as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza our engineer was excellent
Reza our engineer was excellent. Fantastic service all round.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Oliver
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Shane did a great job at getting our…
Shane did a great job at getting our gas fire working again
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Jayne
Thank you for your 5-star review
It is lovely to hear that Shane did a great Job fixing your fire.
Like all our engineers, he takes great pride in his work, I will therefore pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Planned and carried out effectively.
Kenny and Adam appeared when scheduled and fixed the problem. Tidy and efficient. Well done to the entire team.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Kathleen
Thank you for your 5-star review.
I am so pleased to hear that our engineers Kenny and Adam where able to quickly and efficiently resolve the issue with your fire and that you can now sit back and joy it working as designed.
I will pass on your comments to Kenny and Adam as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gas fire engine fault
We had a problem with the engine on our gas fire and from our initial dealings with Daniel via email to Derek the engineer who came to carry out the repair we’ve had a first class service. Daniel kept us informed of the prices throughout responding quickly to any queries. Derek turned up on time was clean and tidy and sorted the fire out plus checked over the full installation before cleaning all the refitted components. Would highly recommend
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Mike
Thank you for your 5-star review
It is lovely to hear what a great job Dan in our service and warranty department and our engineer Derek has done servicing your fire.
All our engineers will fully check and clean your fire or stove when servicing and will advise on the best way to use it to achieve its optimum performance. They will also check the installation as well as give your fire a thorough clean, leaving it looking and working like new and allowing you to just sit back and enjoy.
I will pass on your comments to Dan and Derek as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Service/Repair By Jon Thompson
Jon Thompson arrived promptly and identified the problem we were having with the fire immediately. He thoroughly checked over the fire operation and gas supply and fixed two issues missed by another company.
Although no major work required he gave very useful information on operation of fire. Professional and friendly at all times
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Thank you for your 5-star review
Occasionally things can go wrong with your fire or stove, but at Stovax ltd we work hard to make sure that we can resolve the issue as quickly and efficiently as possible.
Our engineers are fully trained on all our products allowing them to fault diagnose and fix your fire while on site, leaving you with a fire working and looking like new.
I will pass on your comments to Jon as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent
Excellent. Derek was great. Took the time to explain how to use the fire remote control which was really helpful. Thank you.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Gina
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance leaving it working and looking as good as new, but also making sure the consumer is using it correctly to get the optimum performance from their fire or stove.
I will pass on your comments as I know Derek will be pleased.
Kind Regards Customer Care
customercare@stovax.com
The engineer was great polite
The engineer was great polite, efficient and he phoned 15 minutes before he was going to arrive. He put down dust sheets and left only when the fire was working and he had shown me the new had set. Five stars for the engineer. I did find it booking the job not very easy and worry that I wont be able to get a service next year.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Maureen
Thank you for your 4-star review
It’s great to hear that you are happy with the service provided, I will pass on your comments to the relevant engineer as I know they will be pleased.
We do of course attend all service and warranty requests but unfortunately, this time of year is the busiest for all heating engineers and we are no exception. This does mean lead-times are extended and it can be more difficult to book a service when our engineers are already fully booked.
We would therefore suggest for next year you book your service slightly earlier in the year, so it isn't affected by seasonal demand.
Kind Regards Customer Care
customercare@stovax.com
Brilliant Professionalism
Very high level of expertise. Quick, efficient and clean service. Overall - just excellent. Jon Thompson was our engineer and arrived on time having let us know in advance his ETA.
He quickly diagnosed the problem (something others engineers were unable to do) and set-about fixing the problem which he did promptly and without fuss.
Jon was very personable, clean and tidy and left the gas fire in perfect working order for the first time in 6 months. I can highly recommend Stovax & Gazco in general and their engineer Jon Thompson in particular.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stovax Gazco
Dear Kevin
Jon, like all our engineers does a fantastic job and is a great asset to our company.
Our engineers are trained on all our Gas, Solid/multifuel and Electric products so that they can not only service your appliance, but also fix any issues which might have occurred as well as check the installation, making sure you get the optimum performance of your fire or stove.
I will pass on your comments to Jon as I know he takes great pride in his work.
Kind Regards Customer Care
customercare@stovax.com
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