Stiebel Eltron UK Ltd Bewertungen 

Wonderful service. I had a problem with a controller for an electric heater. I emailed customer service and had a prompt response. The part was with me two working days later. Best service ever Thank you

Great support from engineer, Ian Milner in getting my heat pump up and running during a particularly cold spell

We had a Stiebel heat pump installed a year ago. For various reasons we have needed engineers to come both to commission the unit and deal with one or two teething problems that have cropped up over the year. The negative is that it can sometimes take them some time to get to you, but when they do they are always knowledgable and keen to do anything they can to get things sorted for you. The product is great and on the whole their customer service and assistance has been top notch both in UK and Germany. A special mention to Ian who went above and beyond to get things put right for us, and gave us lots of info and advice as to how to operate the system efficiently. In a area where there are many that do not know what they are doing I can recommend Stiebel UK as a safe professional provider.

Had one of their heat pumps for 8 years now. Have had and continue to have issues with it not being able to cope it very cold weather - mainly ice build up and interfering with the fan which makes a terrible din but must also be putting strain on the bearings etc. Most importantly efficiency has dropped from nearly 400% to under 300% since we've had it installed. Control system is inaccessible to DIY attempts to improve situation. Very frustrating and potentially very costly.
Having received the reply from SE below I tried calling them as suggested, pressing '2 for technical advice'. The phone just rings out. Maybe try an email but attempt to contact their external maintenance partners this way (Chil UK and Total NRG) received no reply at all.
Have now made contact and had good clear support from SE to try to address the efficiency issue

Stu & Mark have been fantastic. Always on hand with excellent product knowledge!

After four years it developed a fault. It was fixed under the service contract but the fault came back in a year. After two months an engineer came and fixed it again. Two weeks later it stopped completely. No heat in winter.
Very disappointed in the reliability and the service response.

Throughout the process of sourcing to supply and aftercare, Stiebel Eltron have been great to deal with. High quality technical advice which is readily available and the system works brilliantly and achieving better than expected COP. Units neat and super quiet. Technician Ian Milner has visited the site and was really knowledgeable and competent. Would highly recommend this company.

Fantastic customer service from Steven C, he managed to locate me a part that is not available separately and is going to post it out for me -I thought I was going to have to spend hundreds of pounds on a new unit , will definitely be back on to Stiebel Elton when I eventually need a new heater again - thanks again

After the original installer of our ground source heat pump failed to correct a fault in our system, we turned to Stiebel Eltron for help.
Their engineer Ian Milner identified the fault that had left us with no heating or hot water and in two days corrected a problem that had puzzled the original installer for months. We now have a warm house and hot showers.
Stiebel Eltron have been truly amazing in their response to our request for help. Very professional, open in their discussion of what had gone wrong and fast in their implementation of the solution.
Thank you Stiebel Eltron and Ian Milner in particular.

Excellent service I bought a DCE-X 10/12 Premium water heater through elementshop who did not reply to me when i had an issue with the unit. I mailed Stiebel Eltron direct and Ben Jones confirmed there was a fault in 2 mails with a new unit sent out ASAP. I would 100% use again.

Thank you Ben for your first class help and service it was really appreciated Barry West

Absolutely brilliant customer service from Ben Jones. I had a problem which was resolved very quickly thanks to the guidance and advice of Ben. Can highly recommend

I bought a studio flat a coupe of years ago with Stiebel Eltron heater installed. From the beginning the heater has been making the loud tapping and cracking noise, sometimes so loud, I could not sleep in the nights. Finally I contacted the UK Stiebel Eltron customer service if they could help me to resolve this problem, and they offered me a replacement free of charge. I was gobsmacked because the heater was not under the warranty any more. The first contact with the CS took place on 8.1.25 and a replacement heater arrived on 10.1.25. Huge thanks especially to Kyle Gordon from CS for the outstanding service and approach.
Vlad

Stiebel Eltron UK Ltd. Premium priced products with poor performance and woeful aftercare. No heating or hot water 3 days following a brand new ASHP installation. Facing another week in limbo whilst technical support offer remote diagnostics: pull this cable, push that cable, tighten that cable... rudimentary problem solving and still no solution after 72 hours and the offer of a visit in another 7 days time. Avoid . Choose Daikin, Fujitsu or other more well known brands.

Stiebel Eltron correctly have responded to confirm a visit has been booked. AFTER i have written this review. My point is 72+24 hours go by, my having to escalate to the highest levels should not have been required. My review and feedback is entirely accurate and a fair assessment of the lack of agility from Stiebel Eltron.

My Stiebel Eletron heat pump is new and I am learning how to use it. I called the help desk and Ben was very helpful is taking me through the set up and how to use it. The house is warm and I am not using much electricity which is great.

I had spoken to Kyle in maintenance in the past , he was and continues to be very helpful , but there is only so much guidance over the phone
Kyle and his team now can and do provide through Stiebel service contracts , which I snapped at
I was booked in , their engineer Mark attended , diagnosed and repaired , nothing was too much trouble and now I have a perfect system
Its been an absolute pleasure

We have (two) of these units in position and so in service 24/7 for over 8 years now, with on occasion forgetting we even have them...their operation has been truly faultless! But like all mechanical things, they wear, and it is only then really you see the genuine service experience, and from Kyle in particular, not forgetting his colleagues in Tech Support over the phone, it has been exemplary in all aspects, which is never an accident of course, it is the result of tireless training and investment in their people to ensure this. Great job, so my sincere thanks to all...Best regards. PaulN.

Used Stiebel Eltron to service my ground source heat pump. Had excellent service from Ashley on the day, he was very helpful. Will defenately use them again, highly recommended.

Always prompt and polite with answering the telephone. Kyle Gordon answers queries and helps me, with any problems I do not understand about my heating system. Nothing is too much trouble. He also organised my maintenance deal and I had a very competent person, Kelvin Gallagher, to service my system early this year. Please pass on my thanks.

The Stiebel Eltron Cns 200 heater itself works well, and the customer service is great. However, the programmer/timer is terrible. It took me over an hour even after calling their helpline to try and set it, and it’s still not working as intended. The interface is overly complicated and far from user-friendly. If I had known it was that bad, I would never have bought this model. All it needs is a simple on/off timer function that’s easy to program. Instead, it’s frustratingly convoluted. I'd rate the timer one star, but the actual heater is very good. Let down by an awful interface. Stiebel Eltron would do well to redesign the software to make this much more practical and user friendly.