Stewart Golf USA Bewertungen 943

Prompt communication.

Replacement parts were readily available, exact fit, easy to install, economically priced and received a few days after ordered, what more can I say.

What a great experience with Stewart golf. Delivery was quicker than expected. I would recommend this company to everyone.

During the past 3 years, I have had a situation with an electric golf trolley produced by Stewart Golf Company. The X10 Trolley is the most beautifully designed walking cart and I would say it is the Mercedes of golf carts. My specific unit had issues that were unusual and required extra patience and customer service hand holding. The staff at Stewart Golf in Houston, Tx was extremely patient and offered at their expense to correct these issues. I have a customer service/sales background and what this team did was definitely over the top in customer satisfaction. I cannot thank them enough. Rob Franco

The Stewart Golf team received my X7 remote unit, contacted me quickly, provided all the info I needed about the itemized parts list and pricing to upgrade my unit to the X10 Follow. In addition, the CSR went above and beyond to source a broken part and offered a customer loyalty discount to make up for my poor experience along this upgrade journey.

The Customer service communication is very spotty. It takes days to get anyone that will move the case forward. Once the problem is diagnosed and a plan is agreed to things went better. What should have taken days took weeks. I am satisfied with the result just disappointed in the communication time.

WOW, I had no idea how great this trolley was going to be, Stewy is the best! He fits in the car and is not too heavy, He is very easy to use, turns on a dime, goes on all the hills and valleys and the best part is the width of the wheels keeps him upright, I have played 4 rounds and have not tipped him over, can't say that for friends of mine that have other carts. he is easy to fold together and easy to take the battery out and charge it. I am very happy with the purchase, and the customer service reps Ellie and Gabriel have been fantastic, and my scores have been lower and get to swing my arms when I walk and get the exercise of walking a round of golf, thanks so much,,steve

Easy to order online and shipped on time. Easy to assemble.

Never been to such a wonderful and peaceful place like stewartgolf this is absolutely amazing.

The Vertx is a GREAT product! Works well not as fast as I thought it was. My bag is 36 pound but gets the Job done! Tackles all hills, can't be crazy with steep hills traveling horizontal (Law of Gravity)

This is a great product—it’s like having your own caddie! It’s easy to use, simple to fold and store, and I couldn’t recommend it more. A must-buy for golfers who love to walk the course. 5 stars!

I ordered your company's products, but I canceled one order first and ordered something else, but I'm dissatisfied that the process is too slow and the consumer's desired items are not being handled immediately. My previous order number is #SGUSA25247, but the refund money has not yet been deposited into my credit card.

I ordered some winter tires for wet weather. They were delivered in a timely fashion and I tried them out. They were easy to install and worked exactly as you would expect. They provide good traction going up slopes that are wet and slippery.

Great response to questions.

The cart I received was defective. It would run away when pressing the “follow” button and fall constantly - about 5 times - damaging the Gilmore 2 putter that
my wife purchased. When I addressed this with customer service, they did not listen to my actual complaint or watch the videos of the issue. I had finally gotten them to accept a return begrudgingly. However, they ended up not giving me a full return on my entire purchase. As such,
I felt it necessary to leave this review.

I wouldn’t purchase this just at the risk of damaging your clubs. If you’re looking for a follow cart, buy if you’re willing to risk damaging your clubs.

- In response to Stewart Golf on this thread. I sent the video via file collaboration via collaborated Apple Folder, so file size was not an issue.
- Apparently the button clearly labeled “Follow” requires additional setup beyond their youtube and paper instructions show.
- Still no response to why I did not receive full refund.

My cart had a few issues with the electrical system not working properly. The Stewart team immediately responded and took action to ensure I was back on the grass ASAP. I’m really appreciative of their efforts to keep me happy as a client;)

Exceptional. For some reason my cart was bought thru a reseller and didn't register in the Stewart system correctly so when my remote got fried from a surge in power a little work had to be done to find the correct cart frequency which was done and got me back up and running. A huge thank you to Rick Carlson in Stewart's tech (and I believe their COO) which tells you how they view their customers when a problem arises, they get the right people (regardless of title) involved to solve the problem. Thank you Rick and the USA Stewart Team for getting my cart back up and running. I also am still loving my Stewart Q Follow as much as the day I bought it. Like having a caddy following me around!!