Sterling Home - Dunfermline Bewertungen 

265
TrustScore 4.5 von 5

4.5

Kingseat Road, KY11 8PQ Dunfermline, Scotland, GB


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Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

The salesperson was helpful and did her best to see if I could take home the two chairs that I wanted. No luck but she explained when I would receive them. It would be 6 weeks for delivery. I received... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great experience that why I keep coming back the Alan was great he was pleasant and certainly knew his job everything was done and explained step by step and gave us time that make up our minds no fol... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The member of staff was attentive and informative without us ever feeling pressured either to browse more swiftly or make a decision. When buying a suite its is an expensive item and we have to make s... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great selection of furniture and house accessories. Our sales assistant was very knowledgeable and not pushy about obtaining a sale. He was so nice to deal with we waited until he returned from his ho... Mehr ansehen


Unternehmensdetails

  1. Möbelgeschäft
  2. Schlafzimmermöbelgeschäft
  3. Fachhandel für Bodenbeläge
  4. Haushaltswarengeschäft
  5. Wohnmöbelgeschäft
  6. Matratzengeschäft

Vom Unternehmen geschrieben

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Kontaktinformationen

  • Kingseat Road, KY11 8PQ, Dunfermline, Scotland, Vereinigtes Königreich

  • 01383 646000

4.5

Hervorragend

TrustScore 4.5 von 5

265 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

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4.5

Alle Bewertungen

(265)

1'137 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Helpful sales plus the delivery was…

Helpful sales plus the delivery was excellent,
Purchased mattress cover which was very expensive for the quality and is to slippery!

6. September 2024
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Antwort von Sterling Home - Dunfermline

Hi Derek, thank you for your feedback! We’re pleased to hear you found our sales and delivery excellent. We’re sorry to hear about the quality of the mattress cover and will pass on your comments for review. 😊

Bewertet mit 3 von 5 Sternen

We were concerned about the weight but…

We were concerned about the weight but we're told no problem ,we have gliders that solves the problem, so we bought them , a total waste of money, they don't stay on the legs and even if they did they would still be useless as all our seats are recliners and the heavy chassis sits on the floor ( need a bit of staff training )

12. Dezember 2024
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Antwort von Sterling Home - Dunfermline

Hi Stuart, thank you for your review. We’re sorry to hear the gliders didn’t meet your expectations. Your feedback is invaluable, and we’ll make sure it’s shared with the relevant team for improvement. 🌟

Bewertet mit 4 von 5 Sternen

Excessive deljvery

The only fault I had was the one hundred pounds i had to pay for delivery on a distance of about 20 MLS which I thought a bit expensive

11. November 2024
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Antwort von Sterling Home - Dunfermline

Hi Alison, thank you for your review. We’re pleased you’re happy with your furniture, but we’re sorry to hear about your concerns regarding delivery costs. Your feedback is important and will be shared with the team. 😊

Bewertet mit 5 von 5 Sternen

Great customer service told us sofa…

Great customer service told us sofa would take 20weeks and it came slightly early but they kept in touch with us throughout the wait.

10. März 2024
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Antwort von Sterling Home - Dunfermline

Hi William, thank you for your feedback! We’re so pleased your sofa arrived earlier than expected and that you were kept informed throughout the process. Enjoy your new furniture! 🌟

Bewertet mit 2 von 5 Sternen

Spent a considerable amount of money on…

Spent a considerable amount of money on furniture, and was charged a cancellation fee for changing my mind about a sofa bed ,but was buying a bigger one and having to pay more so I was genuinely ripped off.
So be careful when purchasing furniture and don't change your mind or you'll be hit hard. Oh and the manager was very cheeky.

12. Dezember 2024
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Antwort von Sterling Home - Dunfermline

Hi Linda, we’re sorry to hear about your experience with the cancellation fee. We value your feedback and would love the chance to assist further. Please don’t hesitate to reach out to us directly. 🌟

Bewertet mit 5 von 5 Sternen
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Antwort von Sterling Home - Dunfermline

Hi Hector, thank you for your positive review! We’re so pleased to hear you’re happy with the quality and price of your product. We hope to see you again soon! 😊

Bewertet mit 5 von 5 Sternen

Had a great experience in Dunfermline…excellent service

Had a great experience in Dunfermline store salesman Peter
Excellent service
Thanks guys

10. November 2024
Bewertung ohne vorherige Einladung
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Antwort von Sterling Home - Dunfermline

Hi Derek

Thank you so much for taking the time to leave a review, it really is fantastic to know that you had a great experience whilst shopping at our Dunfermline Store.

Customer service is our priority and I am delighted to read that Peter was helpful and attentive during your furniture purchase and I will be sure to pass your comments on.

We really look forward to welcoming you back in store again soon!

Kind Regards
Customer Support Team

Bewertet mit 1 von 5 Sternen

Poor attention to customer service Dunfermline

I have been a long standing customer of sterling home and have always used the Tillicoultry store the service is excellent. Shame about the Dunfermline store had to find people to help and when I did they were all standing together just chatting and laughing no attention to who was a potential customer on the floor so I ended up walking out if they cannot be bothered then neither can I to spend my money in there going back to Tillicoultry branch at least I know as a long standing customer I am going to get good customer service.

26. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von Sterling Home - Dunfermline

Dear Sally

Thank you for your valued feedback and we appreciate you bringing this matter to our attention.

We are committed to delivering excellent customer service and ensuring that our customers have a positive experience when shopping at Sterling however, in this instance it is clear we did not meet the high standard of customer service we aim to provide.
It is extremely disappointing to read your comments and please accept our sincere apologies that you were made to feel unappreciated and unwelcome during your recent visit to our Dunfermline store.

Please be assured that your feedback will be shared with the senior Management Team as your experience is not the level of service that Sterling work hard to deliver to our valued customers.

We do hope that in future we have the opportunity to restore your faith in our service and welcome you back to Sterling.

Kind Regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

Absolutely disgusting after sales…

Absolutely disgusting after sales service. Happy to take thousands from you for a brand new couch and promise you the sky. For to then leave you high and dry when you have any issues. Would stay well clear if you don’t want to be robbed blind. That’s the store in Dunfermline/ king seat after this issue heard that they have done it to quite a few other people too.

9. Mai 2024
Bewertung ohne vorherige Einladung
Sterling Home - Dunfermline-Logo

Antwort von Sterling Home - Dunfermline

Good Afternoon Stacey,

It is extremely disappointing to read your comments regarding your recent after sales experience and not the level of service we aim to deliver to our customers.

If you could kindly provide your Sales order number a member of the Team will be in touch with you privately to discuss the matter .
Customer Support Team

Bewertet mit 5 von 5 Sternen

From sales to delivery the staff…

From sales to delivery the staff couldn't be more polite and helpful. Still waiting for the rest of my order. Sterling are good with delivery times and updates I would definitely recommend and use again. Thank you Sterling.

11. Juni 2024
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Antwort von Sterling Home - Dunfermline

Hi Scott, thank you so much for taking the time to share your positive experience , it is much appreciated. Customer service is our priority and your feedback is invaluable. We look forward to welcoming you back soon.

Sterling Home Customer Support Team

Bewertet mit 5 von 5 Sternen

Helpful but not intrusive sales…

Helpful but not intrusive sales assistants. Clear information re delivery.
Prompt, helpful and courteous delivery.

19. März 2024
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Antwort von Sterling Home - Dunfermline

Hi Janet, thank you so much for taking the time to share your positive experience. Sterling Home strive to deliver excellent customer service and I am pleased to read that our Sales Team has been always attentive and helpful. We can't wait to welcome you back.!

Sterling Customer Support Team

Bewertet mit 5 von 5 Sternen

Big spend Item…

Allan the guy we dealt with was excellent. Allowed us time and provided much needed support to coin a phrase in making such a significant purchase of our new bed.
Made a couple of visits before making final decision.
From sales to delivery and aftersales everything was handled very professionally.
Not ones for changing furnishings but for quality and service and competitive pricing Sterling is our go to.

3. Februar 2024
Bewertet mit 5 von 5 Sternen

A wow experience

Starting from the sales guy that attended to me, to the quality of the products and the delivery team, it was a great experience for me. So positive. The delivery guys did a fantastic job

20. Mai 2024

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