I ordered 2 pair of shoes only to have one pair canceled by you all and that was very disappointing. The pair I did receive was very comfortable and that made the cancellation of my second pair even m... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This was my first time purchasing from Spring Step. I haven't worn the shoes out yet, but from trying them on, both pairs I ordered felt terrific. The styles are very attractive and fun. I will be che... Mehr ansehen
Unternehmen hat geantwortet
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Kontaktinformationen
West McNab Road 1001, 33069, Pompano Beach, Vereinigte Staaten
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Hervorragend
428 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Returns/refunds
FINAL UPDATE 1/7/2025:
I’m disappointed with how this return was handled, not because of the final outcome, but because of how unnecessarily difficult and time-consuming the process was.
From the customer side, this experience felt confusing, fragmented, and overly procedural. I had to follow up multiple times to understand why my refund amounts didn’t match what I paid, and each response introduced new explanations rather than resolving the issue clearly. Different representatives repeated policy language but did not consolidate the math or address discrepancies in a straightforward way. As a result, I spent far more time recalculating totals and advocating for clarification than should ever be required for a simple return.
The restocking fee tied to box damage was especially frustrating. The explanation came late and felt punitive rather than informative. If using the shoe box as a shipping container renders the item “unsellable,” that requirement should be made unmistakably clear at checkout and during the return process—not after the fact. From a customer perspective, tape residue does not intuitively equal product damage, and the lack of upfront clarity made this feel like a hidden penalty rather than a reasonable policy.
What compounded the issue was the sense that policy enforcement took priority over customer experience. Repeated references to “as outlined in our policy” came across as dismissive rather than helpful, especially when the numbers themselves were still unclear. A single, itemized refund breakdown early on would have prevented most of this back-and-forth.
While the issue was eventually resolved, it required persistence and acceptance of a loss I didn’t feel was transparently explained at the outset. That leaves a negative impression. I don’t expect special treatment, but I do expect clarity, consistency, and efficiency. Unfortunately, this experience fell short on all three.
UPDATE 1/5/2026 Already reached out. Apparently I got charged for tape marks on the box and return shipping in exchange for store credit. Still don't recommend. ^^
Returned pair of boots (unworn, tags and box intact). Received a refund for half my purchase price without any explanation. So far customer care is either not able to understand the issue or they are unable to resolve a pretty simple accounting error.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spring Step Shoes
Hi Trisha,
Thank you for sharing your detailed feedback with us. We truly appreciate you taking the time to explain your experience, and we’re sorry that the return process felt confusing and frustrating. Your comments about clarity, consistency, and communication are important, and we will share them with our team to help improve the experience for future customers.
To investigate your specific return and provide a clear resolution, please reach out to us directly at service@springstepshoes.com
with your order number. Once we have that information, we can review the details and ensure everything is fully clarified for you.
We appreciate your patience and look forward to assisting you.
This is very comfortable I am very…
This is very comfortable I am very happy nice looking
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Spring Step Shoes
Hello Mushtaq,
Thank you for your 4 Star review!
We’re glad to hear that you find your shoes comfortable and that you’re happy with how they look.
We truly appreciate your feedback and hope you continue to enjoy your Spring Step shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
Antwort von Spring Step Shoes
Hello Lydia,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Antwort von Spring Step Shoes
Hello Nikki,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love love Spring Step
I love love Spring Step. There is no break in and they are absolutely beautiful!
15. Oktober 2025
Antwort von Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
We are so glad to hear how much you love your Spring Step shoes. It is wonderful to know they are comfortable right out of the box and that you find them beautiful. We truly appreciate your feedback.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
The helpful salesperson!
The salesperson was extremely nice and patient with me. She also found my size and matched my shoes with my outfits.
24. November 2025
Antwort von Spring Step Shoes
Hello Precyous Turner,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The delivery time was excellent
The delivery time was excellent! The email representative was also excellent!
25. November 2025
Antwort von Spring Step Shoes
Hello Talonda,
Thank you for your 5 Star review!
We’re delighted to hear that your delivery arrived quickly and that you had a great experience with our email support.
We truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots to fall in love with
Easy ordering, good fulfillment experience and when I received the boots, I fell in love!
25. November 2025
Antwort von Spring Step Shoes
Hello Anne,
Thank you for your 5 Star review!
We’re so happy to hear that ordering was easy, delivery went smoothly, and that you love your new boots.
We truly appreciate your feedback. If there’s anything else we can help you with, please feel free to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Antwort von Spring Step Shoes
Hello Phyllis,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love this company!
I love this company! They have great quality shoes and quick shipping!
25. November 2025
Antwort von Spring Step Shoes
Hello Dawn,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The employees are wonderful in…
The employees are wonderful in Philadelphia premium outlets, love the shoes, I do not like to purchase thru mail because I don’t feel it’s right to charge that fee to ensure u get your shoes
24. November 2025
Antwort von Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
service agent was knowledgable and kind
24. November 2025
Antwort von Spring Step Shoes
Hello Helen,
Thank you for your 5 Star review!
We truly appreciate your kind words and are glad to hear that our service agent was knowledgeable and helpful.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots return
I had to return boots due to size was too small, but eventually they refunded me!
14. Oktober 2025
Antwort von Spring Step Shoes
Hi Jane, thank you for taking the time to share your feedback. We reviewed your order and confirmed that your refund was correctly issued through Shop Pay, which can sometimes create confusion if you’re expecting the funds to appear differently on your statement. Our team reached out by phone and left a message to help clarify this for you directly. If you have any additional questions or need further assistance, please feel free to contact us at 877-444-6703.
Shoes are always very comfortable
Shoes are always very comfortable. Returns are easy !
27. Oktober 2025
Antwort von Spring Step Shoes
Hello Pam,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love the unique boots
Love the unique boots. Always fits true to size. Better for a narrow width which is good for me. Comfortable. The store manager is knowledgeable, professional and friendly.
22. Oktober 2025
Antwort von Spring Step Shoes
Hello Lori,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The Merchant with the Mostest
The Merchant with the Mostest
My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I was looking for specific shoes by Lartiste and not only did she know her product but was well informed on other brands in the store. I usually order online but will definitely return to the store with that kind of customer service!
22. Oktober 2025
Antwort von Spring Step Shoes
Hello Karen,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Easy return service.
Easy to follow instructions. Good updated on process.
FEDEX easier carrier than UPS
22. Oktober 2025
Antwort von Spring Step Shoes
Hello Barbara,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Antwort von Spring Step Shoes
Hello Harriet,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My favorite shoe company
My shoes arrived on time, well packaged inside and outside the box. Shoes may run just a tiny bit large. They are made well and quite lovely.
1. November 2025
Antwort von Spring Step Shoes
Hello Lauren,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The boots are beautifully made
The boots are beautifully made, and they were delivered fairly quickly. They’re extremely comfortable! Looking forward to wearing them on many occasions… Thank you!
18. Oktober 2025
Antwort von Spring Step Shoes
Hi Monique,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you love your new boots and found them both beautiful and comfortable. We hope you enjoy wearing them for many occasions to come!
If there’s anything else we can help you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
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