spiritjapan.com Bewertungen 111

Placed my order 16th March 2026 and today is 28th April 2026.. Still nothing.. Contacted 15th asking to see what happened.. Replied saying posted but they see something happened etc etc.. Usual trash.. Then contacted last week again.. No answer anymore.. Complete disaster.. A big scam.. DO NOT WASTE YOUR MONEY..

I ordered a Wisteria Bonsai on February 7, and it arrived on March 8 looking like a dead twig. After watering it and giving it time to adjust, it starting showing strong new growth by April 4. Since then, it’s been thriving. I reached out to customer service for advice since it was growing quickly and becoming quite tall and lanky, I received a prompt and helpful response. I’m very pleased with both the plant and the excellent customer service.

My tree arrived quicker than expected.
It was very well packaged and protected and looks great.
Lost a few leaves in the shipping but that’s to be expected for such a long journey and was explained on the website, so I was expecting that.
Love the growing guide on site and sent by email before it arrived, which is very helpful.
Customer service is excellent, very polite and helpful.
Highly recommended company, Thank you.

I ordered a wisteria bonsai it arrived better than I expected I arrive in a dormit state with new buds once it was watered and adjust it produced strong new growth. It doing very well. The plant was larger than I expected. The moss ball was size of large orange.

Tree looked nothing like the photos. It arrived completely dead after 11 days in

transit.

When I contacted the company to replace it, they insisted I pay 50% of the total cost just to ship a new one-which is unreasonable given the condition it arrived in. Every attempt to reach support was met with automated responses, no real help.

Would not recommend buying from here. The pictures look great, but what you actually receive is a dead twig wrapped in moss.

Got scammed. What I ordered and what I received were entirely different. I ordered two plants and received a small bag of seeds. The product description indicated plants, not seeds. No response from customer service.
Don’t trust this company.

Spirit Japan is very good Company, very good communication, the bonsai arrived in very good condition. They are SUPER.
DENISE INCH

I was quite skeptical about purchasing a bonsai tree online but, the price was great, and I took a chance. My wisteria bonsai started sprouting just a few days after I started watering it daily. It reached about two feet in height within just a couple of weeks! I reached out to customer service regarding trimming, and they responded in a timely manner with valuable feedback. I'm so excited I get to grow and care for my bonsai, as well as have help available when needed. Thank you, Spirit of Japan!!!

Be carefull - if you receive a dead plant and complain and contact them - they will block you from their facebook page ! No accountability at all - if you are thinking on buying - stay away !

Only half my order arrived. They claim no responsibility for if your order doesn't arrive. No proof of delivery. Would not order again.

Spirit of Japan have great and healthy specimens. I live in Australia and the ones that I bought (Wisteria, Sakura Cherry Blossoms, Gingko) are all healthy and thriving. Ume plum is currently dormant. I have ordered Azalea and Momiji and excited to have them soon. Yuki from Spirit of Japan is very helpful with her advices too. They package their bonsais well and once you follow their instructions it will definitely thrive. I am pleased with all of the bonsais that I received. They give me a sense of peace, calm, and tranquility. Thank you Spirit of Japan. I will definitely keep ordering from you! :-)

Was concerned after ordering about delay and what condition the bonsai would be in when it arrived BUT no need to have worried the tree arrived in good condition and within a month was growing well, amazing

I feel like there is a real person at the other end of the line when I have a question. When I wondered about the logistics and legal issues surrounding international issues, they responded quickly and thoroughly. More importantly, the little cherry tree I received arrived in excellent condition, with healthy buds ready to leaf out, and no damage to the woody parts of the plant. The moss ball was green and thriving, and my little tree is thriving and full of new growth, enough so that I've had to prune her back a bit. So happy with this company!

Its a scam.

Not from Japan and not a plant. It is seed and chances are not even the Japanese cherry blossom variety.

Am from Vancouver BC Canada

Recently ordered a Kokedama red Maple. Hello it was an understandable amount of time spirit of Japan kept in contact..

Description matches the product and the instructions they sent before the product arrived helped me understand how to unpack it and get it ready to start it growing season in Seattle.

They said it would take 2 to 3 weeks to see the tree show some signs of life after the winter time and then packaging and shipping across the Pacific.

It’s been two weeks and some of the new growth is coming back to life. I’m glad they described things the way they did cause otherwise I would’ve wondered what the heck was going on. :-)

Once I receive the tree, I reread the instructions and gathered a few things that I’ve missed in the first reading while I was waiting for the tree to arrive.

It’s great to see the trunk of the tree with some girth of a tree that’s 3 to 5 years old, which is what they advertise.

Truly, a unique addition to my very small bonsai collection. I’m just not in a place to be able to take on a lot of trees, but was such a great experience. I think I might order another specimen soon

Truly, exceptional service. I purchased a bonsai a few months ago in which it did not survive the dead winter. They replaced the tree and sent me a replacement with no question. Excellent customer service.

This company ROCKS, they helped me pick out my tree, they also helped me with planting it and care!! Within 6 days it started to bud and now it is beautifully full with leaves everywhere!! Just purchased another today!!! I tried many of Bonsai companies/growers and this is by far the best one!!! Elliot

I ordered a momiji red maple and some seeds. The maple arrived and I was not expecting a good result, the box looked like an accordion 🪗 However, they are very skilled at packing. The tree only lost 4 leaves and it looked very fresh, the root ball covered with moss was still somewhat moist, and the seeds looked very good. My dad owned a nursery and had a degree in horticulture from Auburn University & I learned from him, so I know what I see. Spirit of Japan is very professional and the folks are warm and friendly. I highly recommend Spirit of Japan for your bonsai needs.

Two kokedama received well in Belgium despite a long journey.

Impeccable condition.
Moss ball well protected.

Also received a nice care instruction guide.

The shipping took longer than expected but I know that it will take some time because it was coming from Japan and I am in Canada. My Kokedama wisteria arrived on the 7th. My concern was what if it was dead? I immediately soaked the moss for 15 minutes. (As per care instruction). The wrapped moss took all the water. I removed the wrapping around the moss after. I just waited and treated my bonsai like any other plant I have at my place. Today 18th, 10 days later, green branches and leaves have sprouted. I am so happy. It’s alive!!!! I took a picture when it arrived and what it looks like now. I don’t think this survey allows me to upload a picture. I am a very happy customer. You can tell that the plant was handled with care and the way it was packed. I wrote immediately to Spirit of Japan to send me again the Care instructions and I got a very immediate response and the caring email inspired me. Thank you for this plant. I love love love it!