Finding the exact area (even in the building I live) was great! The website was easy to use and sent me reminders and notifications through email promptly when responses had been sent and next steps t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam. Edit: Can confirm they processed their refund. Not a scam, ju... Mehr ansehen
Unternehmen hat geantwortet
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelle... Mehr ansehen
Unternehmen hat geantwortet
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Spacer.com.au
Vom Unternehmen geschrieben
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Kontaktinformationen
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australien
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Hervorragend
601 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer Service
Thank you for following up so quickly Clarisse, your prompt service today has been much appreciated.
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
We’re delighted to hear that Clarisse was able to assist you so promptly and that her follow-up made a positive difference to your experience. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her.
Providing quick and reliable support is something we take pride in, and it’s wonderful to know that Clarisse’s efforts were valued. If you need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Sarah was onto it very sweet kind and…
Sarah was onto it very sweet kind and understanding explain to me what i needed to do and made sure i understood what a great lady can't get any better
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
“Thank you so much for your kind words! We’re thrilled to hear that Sarah provided such sweet, kind, and understanding support, making sure everything was explained clearly and stress-free. We’ll be sure to share your appreciation with her—she’ll be delighted to know she made such a positive impact. We look forward to assisting you again anytime!”
Antwort von Spacer.com.au
We completely understand your concern. Please be assured this matter has already been resolved, and your refund has been processed. The funds should post to your account within 3–5 business days. Thank you for your patience and understanding.
Helpful app and thanks to Clarisse for…
Helpful app and thanks to Clarisse for their help with my request!
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind feedback! We’re glad to hear you find the app helpful and that Clarisse was able to assist you with your request. We’ll make sure to share your appreciation with her—it means a lot to our team.
Clarisse is FANTASTIC!!!
Clarisse was very helpful very responsive and actioned my request very fast! She is FANTASTIC!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for sharing your experience! We’re thrilled to hear that Clarisse was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’re making a positive impact.
Easy Process
16. April 2026
Antwort von Spacer.com.au
Thank you for sharing your experience! We’re glad to hear that the process was easy for you. Your feedback means a lot to us and motivates our team to keep things simple and seamless.
Customer service quite good (Sarah )
Sarah is so good! Very responsible !
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service. We truly appreciate your recognition of Sarah’s efforts—she is indeed very responsible and dedicated to helping our customers.
Your feedback means a lot to us and motivates our team to continue providing excellent service.
Cant even cancel the booking
12. April 2026
Antwort von Spacer.com.au
We’re sorry to hear you’re having trouble canceling your booking—I understand how frustrating that must be.
Thank you for bringing this to our attention. We’ll review your booking and make sure it’s resolved promptly.
Antwort von Spacer.com.au
Thank you for your kind words! We’re glad you found our service good and friendly. Your feedback means a lot, and we look forward to assisting you again.
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re delighted to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.
Well organised and effective
Well organised and effective. Thank you.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words. We’re delighted to hear that you found our service well‑organized and effective. Your feedback means a lot to us, and we truly appreciate you taking the time to share it.
We look forward to continuing to provide you with a smooth and reliable experience.
No car park available but they still charged me
I rented the car park from spacer only to find out the car park had already been rented. Space took money out of my account and although they’ve offered a refund I do not feel like I can offer them a good review based on the fact I pay for something I didn’t get.
28. März 2026
Antwort von Spacer.com.au
We apologize for the inconvenience this has caused. As soon as the issue was reported, we immediately processed a refund back to your credit card. The space owner had enrolled their listing in AutoConfirm and failed to switch it off. Since owners are responsible for updating their listings, this was unfortunately beyond our control.
That said, we are conducting internal reviews to help prevent similar issues in the future.
Thank you for bringing this to our attention—your feedback is valuable and helps us improve our service.
Very good service and great customer…
Very good service and great customer support, Sarah was helpful and efficient.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that Sarah was able to assist you efficiently. We’ll be sure to share your feedback with her and the team—it means a lot to us.
Constant reach out and even just a…
Constant reach out and even just a quick email they would respond within 2-3 days
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for sharing your experience. We’re glad to know that our team was able to respond to your emails consistently within 2–3 days. Your feedback motivates us to continue providing timely and reliable support.
Debited for a product that was not even available
A phone call would be good as I’ve now sent 6 emails about a fake contract, debited money from our account for a garage that was never available. Even the guy renting the garage out is trying to get hold of you to find out why it’s even advertised on your platform as he advertised it on parkhound. I’ve now got a contract that there’s no service for, you can take my money each month and there’s no instructions as to how to cancel what wasn’t yours to cotnrextnout in the first place
25. März 2026
Antwort von Spacer.com.au
We apologize for any inconvenience this has caused. Upon review, the space owner had enrolled his listing in AutoConfirm and failed to switch it off. Since space owners are responsible for updating their listings, this was beyond our control. We are also conducting internal reviews to help prevent similar issues in the future.
We immediately canceled the booking after receiving notice from the space owner and attempted to process your refund. However, your bank flagged the nominated credit card as stolen. We have sent you a direct email with the details, and our Finance Team is conducting further investigation in line with the stolen card tagging.
We will continue to provide updates through the email address linked to your Spacer account.
Efficient
Efficient, great, clear communication. Always checking thigns from both parties before proceeding with anything.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you found our communication clear and efficient. Ensuring both parties are aligned before moving forward is very important to us, and it’s great to know that this approach made a positive difference for you. We truly appreciate your feedback and look forward to assisting you again.
Didn’t know about this service really…
Didn’t know about this service really solved a problem for me
22. März 2026
Antwort von Spacer.com.au
Thank you for sharing your feedback! We’re glad to hear that discovering our service helped solve a problem for you. It’s wonderful to know we could make things easier, and we look forward to supporting you again whenever you need us.
Very prompt reply to my concern and…
Very prompt reply to my concern and when we had sorted the issue the communication continued to make sure I was happy with the outcome. Great customer service!!
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you so much for your kind words! We’re glad we could respond promptly to your concern and continue communicating until everything was resolved to your satisfaction. It’s wonderful to know you’re happy with the outcome, and we truly appreciate your recognition of our customer service.
Sarah is so responsible in her job
Sarah is so responsible in her job. I am happy working with this company.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for your kind words. We’re delighted to hear that Sarah’s dedication and responsibility made such a positive impact on your experience. It’s wonderful to know you’re happy working with our company, and we’ll be sure to share your feedback with Sarah—it will mean a lot to her.
Outstanding Customer Support from Sarah
I had a really disappointing experience with a car spot host and needed to cancel my booking. Sarah from Spacer was absolutely fantastic in helping resolve the issue. She responded quickly, was incredibly understanding, and made the cancellation process smooth and stress-free. Her support really turned a frustrating situation into a positive experience. Thank you, Sarah, for going above and beyond to help!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Spacer.com.au
Thank you for taking the time to share your experience. We’re delighted to hear that Sarah was able to provide outstanding support and turn a frustrating situation into a positive one. Responsiveness, understanding, and efficiency are qualities we value highly, and we’re glad Sarah demonstrated them in assisting you.
We’ll be sure to share your kind words with her—it’s always encouraging for our team to know their efforts make a real difference.
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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