Lowest price for the Cooper & Hunter MIA Series 6000 BTU mini split with 16ft Installation Kit, R410A no tax, free shipping, delivered to my driveway in 2 days, that's incredible. The packaging was... Mehr ansehen
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Das sagen Bewerter
Part worked great! I was searching forever and order couple broken ones from other stores. I bought this once and immediately fixed my issue! Definitely coming back if I need anymore HVAC parts.
amazing customer service. spoke with Winston in my first call.. he was knowledgeable about his equipment. provided a quote asap. took the correct order and delivery was as expected. 2nd call spoke w... Mehr ansehen
Couldn’t find a unit locally found these guys online made a phone call cause something didn’t seem to be working right got someone that was very helpful. Equipment showed up promptly pleasurable exper... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Whether you are a homeowner, a commercial property manager, or an HVAC professional, our product and service quality will leave you dazzled. We guarantee everything we do and everything we sell. Our company is one of the pioneering, as well as the largest, suppliers of ductless mini split and multi split systems in the USA, since 1999. We have been proudly supplying our products in almost every country and region of the world through our chain of established distributorships, long before such ductless split systems have become widely available in North America. All of our products sold here are top quality Cooper&Hunter brand equipment, which is a worldwide registered trademark. SouthMiniSplits.com has been established to offer direct factory level pricing to the general public in North America and US territories, through a user-friendly e-commerce website. Our well trained colleagues in the customer service and technical support departments are at your service for any questions, and are here to provide a fine buying experience for our clients.
Kontaktinformationen
Dallas, Vereinigte Staaten
- (737)-738-6329
- sales@southminisplits.com
- southminisplits.com
4.5
Hervorragend
276 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 18 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Delivery Keep Delayed 4 times.
It supposed to be delivered on Nov. 1, 2024, rescheudled to be delivered on Nov. 4th, on Nov. 5th, and today. I am still waiting for its delivery.
30. Oktober 2024
Antwort von southminisplits.com
We understand the frustration with the multiple delays. Since a third-party carrier handles the delivery, this timing is unfortunately beyond our control. We recommend reaching out directly to the carrier for the latest updates on your shipment. If you need further assistance, please don’t hesitate to contact us.
Best regards,
The South Mini Splits Team
Antwort von southminisplits.com
Thank you for the feedback! We’re glad to hear your order arrived quickly.
Best regards,
The South Mini Splits Team
Rebuttal to refund explanation
Wanted to have a rebuttal to your explanation of your company’s return policy. I challenge you to know the fine print in any transaction. You read the fine print on a vehicle purchase? Or how about the title work on your home purchase or flood insurance… give me a break. Your policy was not explained in full to me. Your employee told me that he could not tell me what the cost would be until he received the return. He said that he was “ making notes in the computer “ to explain why the return and my purchase of another system. I requested a waiver of fees prior to the return. What happened is you took advantage of me and did not disclose all costs prior to the return. I am requesting 400.00 out of the 860.00 be returned to my credit card. I feel that is more than fair.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von southminisplits.com
We understand your concerns and appreciate the opportunity to clarify our return policy. Our goal is always to be transparent with our customers, which is why our return policy, including any associated fees, is clearly outlined on our website. While we strive to provide clear and upfront information, we apologize if there was any misunderstanding during the communication about your return.
Our team makes every effort to assist with returns, and notes are indeed added to ensure all details are accurately recorded. However, the fees applied align with our policy and the handling required for the returned product.
Thank you for reaching out, and please know your feedback is valuable in helping us improve our processes.
Best regards,
The South Mini Splits Team
Costumer service good
28. Oktober 2024
Antwort von southminisplits.com
Thank you! We're glad to hear you were pleased with our customer service.
Best regards,
The South Mini Splits Team
Excellent service
Placed an order on Monday. Items arrived on Friday
and in excellent condition!!! A very courteous and professional company!!! Great prices too!!!!
22. Oktober 2024
Antwort von southminisplits.com
Thank you, Tom! We’re thrilled to hear you had a smooth experience with fast delivery and that everything arrived in great condition. We appreciate your kind words and look forward to serving you again!
Best regards,
The South Mini Splits Team
Antwort von southminisplits.com
Thank you, Eudorico! We’re happy to hear you had a positive experience with our customer service.
Best regards,
The South Mini Splits Team
Great service! Fast shipment and excellent delivery
The shipment was fast and the pallet was assembled well to protect the cartons. The shipper used was equally amazed, sometimes you wonder when it free shipping but they were great. Communications from South Mini Splits and the carrier was excellent. Would not hesitate to recommend them.
16. Oktober 2024
Antwort von southminisplits.com
Thank you for your kind words! We're thrilled to hear you had a great experience with our fast shipping and delivery. Your recommendation means a lot to us!
Best regards,
The South Mini Splits Team
They always have what I need for the…
They always have what I need for the projects I do. And everything is delivered on time. No mater if I am doing a 17 unit change out on a school or the home owner down the road needs just one unit.
11. Oktober 2024
Antwort von southminisplits.com
Thank you! We're glad we can consistently meet your needs, whether it's for large projects or a single unit. We appreciate your trust and look forward to supporting your future projects!
Best regards,
The South Mini Splits Team
Great product
This is a great mini spilt AC unit and is well priced. The install wasn’t too difficult. I definitely recommend it for someone looking for quality that far exceeds the price.
7. Oktober 2024
Antwort von southminisplits.com
Thanks for your feedback! We're glad you found the mini split AC well-priced and easy to install. Appreciate the recommendation!
Best,
The South Mini Splits Team
Underperforming through the wall a/c…
Underperforming through the wall a/c device. 10 degrees off independent digital thermometer comparison readings. Room reads 84 degrees and unit reads 72. All doors and windows closed. manufacturer cancelled warranty on new purchased internet unit even though replacing prior unit and dedicated a/c outlet was already installed by prior owner electrician and normal functioning at matched voltage. Simply took it out of the box, followed instructions and replaced old unit and plugged in.
A/C appears undercharged. No HVAC companies repair these. Contacted 5 well established reputable local HVAC service firms to have an evaluation. Nice optioned unit, but doesn't work. Heat works. Five stars for options on it. 2 stars for function. Specification on unit should cover 1 bedroom house and square footage. last one did. (GE brand).
24. Juni 2024
Antwort von southminisplits.com
We’re sorry to hear about your experience with the through-the-wall A/C unit. It’s frustrating to encounter such significant discrepancies in temperature readings, especially when the conditions were optimal for operation.
The fact that the manufacturer canceled the warranty despite your proper installation and use is understandably disappointing. We recognize that underperformance and the inability to find local HVAC support can be particularly challenging.
It’s good to hear that the heating function is working well, and we appreciate your feedback on the options the unit provides. However, we want to ensure you have a fully functional cooling system that meets your expectations, just as your previous GE unit did.
If you haven't already, we encourage you to reach out to our customer service team. We are committed to assisting you and finding a resolution for your situation. Your satisfaction is important to us, and we want to ensure you have a positive experience with your purchase. Thank you for bringing this to our attention.
Antwort von southminisplits.com
Thanks, Chad! We're glad you found the price, communication, and delivery amazing!
Antwort von southminisplits.com
Thank you, James! We're happy to hear you enjoyed our great service and fast shipping!
I am updating my review
I am updating my review. After 6 months our remote just died. No amount of new batteries has been able get it to come on. Unfortunately without the remote the unit cannot be operated fully. There is only a limited amount of functionality without it. When we called they would not help because we failed to complete our warranty within 60 days however their site would not accept our registration for warranty because we installed the unit ourselves. Regardless a remote which does not require installation should be covered under basic warranty regardless of “registration” status. I am beyond frustrated. A unit should be able to be operated without a remote! They have a companion app which is great however you cannot put the unit into the mode needed to connect the app to the unit. Their solution was for me to buy another remote - are you kidding me! I have referred so many people to this company due to the ease it was to purchase and the customer service I received during the buying process (I had lots of questions)… I never would have suspected to have the complete opposite experience with their tech support. I am so disappointed.
7. Oktober 2024
Antwort von southminisplits.com
We sincerely apologize for the frustration and inconvenience you've experienced with your remote control. After reviewing your situation, we made sure our team contacted you to offer a remote replacement, as we understand how crucial it is for your system's full functionality.
Thank you for your patience and for choosing South Mini Splits. We appreciate your loyalty and referrals, and we're committed to ensuring you’re fully satisfied with your system.
Best,
The South Mini Splits Team
We didn't get long enough cables nor warranty information
We didn't get long enough cables. it would be helpful to know how to measure for them. Also, how do we get a warranty on the product?
The service was quick and easy. This is our first experience with a mini-split. and we chose a two head, ceiling units by CooperHunter. It's very quiet & easy to run and it blends into the ceiling well. We are very happy with it.
25. Juni 2024
Antwort von southminisplits.com
Thank you for your feedback! We're glad to hear that your experience with our service was quick and easy, and that you're happy with your Cooper & Hunter mini-split system.
Regarding the cable length, we understand that it can be tricky to measure for the correct size. We recommend measuring the distance between your indoor and outdoor units, accounting for any bends or turns in the installation path. Our team is always here to assist you with specific measurements if you need further guidance.
As for the warranty, it typically comes with the product and should include instructions for registration. If you haven't received warranty information, please reach out to our customer support team, and they’ll be happy to assist you in ensuring you're covered.
If you have any more questions or need assistance, don’t hesitate to contact us. Enjoy your new system!
Top Notch
Quick shipping, great communication, top-notch trucking service - very happy with purchase.
13. Juni 2024
Antwort von southminisplits.com
Thank you, John! We're glad you had a top-notch experience with our quick shipping and communication. We appreciate your support!
Best,
The South Mini Splits Team
Great company
Great company, super fast shipping, best price on the Internet. RATED A+++
13. September 2024
Antwort von southminisplits.com
Thank you for the A+++ rating! We're thrilled you had a great experience with our fast shipping and pricing. We appreciate your support!
Best,
The South Mini Splits Team
unacceptable customer service and ceiling cassettes' size
The merchant unfortunately ruined their reputation by charging a 20% restocking fee, despite previously agreeing to refund it. Their reason was that 'the boxes look worn,' which is absurd since the products returned were in brand-new condition. They didn’t care about the products themselves, only that the boxes were torn during transport from California to Texas. Another issue to be cautious of with this brand is the ceiling cassette size, which is unacceptably large. I’m returning the two cassettes because their size is so huge that they would cover roughly 50% of my room’s ceiling—it's ridiculous. I’m not sure if this is common among all mini-split heat pump brands or just this one. I gave two stars because their customer service is friendly and knowledgeable.
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von southminisplits.com
Thank you for your feedback. We do our best to provide all necessary information, and the dimensions of our products, including the ceiling cassettes, are clearly listed on our website. Our return policy, which includes a restocking fee, is also outlined to ensure transparency. We apologize if there was any misunderstanding, but we encourage customers to review product details before purchasing to avoid issues like this. If you have any further questions, feel free to reach out.
Best,
The South Mini Splits Team
Antwort von southminisplits.com
Thank you for your feedback! We're glad everything went as expected. We appreciate your support!
Best,
The South Mini Splits Team
My order took 7 days to arrive by…
My order took 7 days to arrive by Fedex. My portable AC unit was laying on it's side in the Fedex truck even though it uad stickers that said This End Up! My Fedex driver is dumb. The box was torn up with gaping holes and one strap loosely slid over the box. I have no idea who was responsible but SouthMini responded to my emails with questions about waiting a few days before plugging it in to test. I just now tested it and it turned on fine. It's a little noisy but I'll just turn the TV up. Looking forward to really putting it together.
4. September 2024
Antwort von southminisplits.com
Thank you for your feedback! We're sorry to hear about the rough handling during shipping, but we're glad your unit is working fine. We appreciate your patience and understanding, and we're always here to help if you have any further questions. We hope the AC unit serves you well!
Best,
The South Mini Splits Team
They had good selection
They had good selection, best price on model I picked, quick delivery and friendly staff. I am well pleased with finished product ( mini split package). It’s installed and working as expected. It is much quieter than expected.
1. Juni 2024
Antwort von southminisplits.com
Thank you for your feedback! We're thrilled to hear you’re pleased with the selection, pricing, delivery, and service. We're glad your mini split is installed and working quietly as expected!
Best,
The South Mini Splits Team
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