Fantastic personalized customer…
Fantastic personalized customer service! Broad selection of high quality products. Very competitive pricing!
15. Mai 2026
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
4.0
Gut
17 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Excellent customer service with with great value products
Excellent customer service with personal touch! Strong sense of urgency! Good company with nice selection of high-quality products.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hvacsupplies
Thank you, Jamea! We're glad you had a great experience with our team and products. We appreciate your support and look forward to working with you again!
Request a text before major equipment arrives
Packages were there by the end date of the time frame.
The driver called and left a message. I guess next time I will ask for a text ahead of time so equipment can go straight in to the shop, instead of sitting outside unattended.
Thank you.
Mitch
27. Mai 2026
Antwort von Hvacsupplies
Thank you for your feedback, Mitch. We're glad your order arrived on time, and we appreciate the suggestion regarding delivery notifications. We'll continue working to improve the delivery experience for our customers.
Great price on the board I needed
Great price on the board I needed, shipping was a bit high but it was quick.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hvacsupplies
Thank you, Gary! We're glad you found the board you needed at a great price and that it arrived quickly. We appreciate your business!
hvac companies is a wonderful place to…
hvac companies is a wonderful place to buy my cooper hunter Mini Splits titus and the company always takes care of me shipped everything out promptly. If there's ever a problem he's on top of it. Good company to buy from.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hvacsupplies
Thanks for the kind words, Ernest! We're grateful to have you as a returning customer and appreciate your trust in our team.
Fast shipping
21. Mai 2026
Bewertung ohne vorherige Einladung
Quick with Shipping
22. Mai 2026
Bewertung ohne vorherige Einladung
Just ordered my 3rd unit from them and…
Just ordered my 3rd unit from them and with this one came a hiccup but thanks to Titus Milan the team manager a resolution was reached and has left me feeling heard and understood.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hvacsupplies
Thank you for your continued support and for choosing us again. We’re glad Titus and the team were able to help resolve the issue, and we truly appreciate your kind words!
Absolutely horrible customer service
Absolutely horrible customer service! Return policy is a joke ! Website has false information, Buyer beware-company got my money and rejected my return request.
11. Mai 2026
Antwort von Hvacsupplies
Hi Earl, we’re sorry to hear you were unhappy with your experience. After reviewing the order timeline, the purchase was placed directly through our website on May 9, and our first communication from you regarding the order was received on May 13 after delivery.
This order was placed without prior compatibility verification through our support team. We clearly state on the product page, checkout page, and within our Parts Finder tool that compatibility information is provided as a reference only and that customers should verify the correct part with the manufacturer before purchasing. Our website also clearly notes that all parts sales are final due to the nature of HVAC electronic components.
We understand this situation was frustrating, and we always encourage customers to contact us before purchasing if they would like assistance confirming compatibility. Our goal is always to provide accurate information and helpful service to every customer.
the delivered package does not match my…
the delivered package does not match my order.
After 3 emails, no reply yet.
23. April 2026
Antwort von Hvacsupplies
Hi Günter, we’re sorry to hear about the issue with your order. After reviewing the shipment, we confirmed that the heater coil shipped matched the model number associated with the product purchased.
We were also unable to locate a completed return request submitted through our standard return process. In your email, you mentioned sending the item directly to ACiQ for an exchange, which is not part of our normal return or warranty procedure.
We understand there may have been some confusion regarding the return process, and we would still be happy to assist through the proper support channels to help clarify any compatibility or return questions.
Slow delivery
My online order didn’t seem to go through in their system and I had to call in after a week of hearing nothing, then the rep pushed the order through which took another week to receive. It ended up fine but I think their job to to administer the purchase and delivery of a product which didn’t go well.
27. März 2026
They lied to me and intentionally sent…
They lied to me and intentionally sent the wrong parts after they say they had what I wanted in stock
26. März 2026
Antwort von Hvacsupplies
Hi Pat, we’re sorry for the frustration this experience caused. After reviewing your order, it appears there was a miscommunication on our end regarding product availability. The order was placed directly through our website, and when we discovered the original item was unavailable, we sent a comparable replacement in an effort to avoid delaying your shipment before receiving confirmation from you.
We understand this was not the experience you expected, and we sincerely apologize for that. Once the item was returned, we processed a full refund promptly. We appreciate your feedback, as it helps us improve our communication and order handling moving forward.
Good job
Company customer service is responsive. Product arrived quickly. Price was good.
18. März 2026
Missing feet from mini split stand
I ordered two stands for a mini split system. I sent an email about the missing feet from one of the stands.
I received a response and replacement.
My mini split was successfully installed thank you.
16. März 2026
great service
25. Februar 2026
Quick and easy to order from
Quick and easy to order from Shipman arrived a little late, but that was due to THE shipping company. Looking forwarddoing more business with them
4. Februar 2026
Pleasure to do business with.
I recently purchased my second unit from this company and both times they’ve been great to work with! I received my system very quickly and there was a mix up because they gave me an additional discount but my new quote excluded the installation kit so I contacted them and they discounted it and sent it Fed Ex to me at no charge! They definitely honor their word and I’d definitely recommend them to anyone interested in purchasing anything they carry!👍
10. Februar 2026
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.