First time ordering from Sophie Webster, and sadly, I’m not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, I’ve had no response or... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’m really pleased with my experience. I absolutely love my shoes, and the customer service was excellent too. The company kindly refunded me the difference in price, which I really appreciated. Ever... Mehr ansehen
Do not ever buy from this company! I bought three pairs of shoes and am still waiting for a refund on one pair bought over 2 months ago in June 2026! I have reached out to customer services several ti... Mehr ansehen
Sophia Webster shoes are the complete package; classy, colourful, quality and fun! There is a design for every occasion that includes heels, flats and casuals. Customer service is excellent too. I hav... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Kontaktinformationen
London, Vereinigtes Königreich
- customerservice@sophiawebster.com
- sophiawebster.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 52 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent customer service
I contact SW customer service and the response was speedy and very helpful.

Antwort von Sophia Webster
***** amazing
After being told my online order was out of stock, I reordered in diff size and they got dispatched the next day. Taylor from customer service was really great and very helpful, she even honoured me my 20% discount because the discount had ended when I had to reorder. Thank you Taylor!

Antwort von Sophia Webster
The customer service is impeccable!
The customer service is impeccable. Professional, courteous and helpful. Truly above & beyond in a time where customer service is sorely lacking in most places. Kudos!

Antwort von Sophia Webster
Super speedy and amazing service
Super speedy and amazing service; I emailed about a pair of shoes having a gem missing…they were collected the next working day and posted back out to me the following day all fixed! Can’t thank them enough

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Bridal Shoes
I emailed about a pair of the bridal shoes for my wedding which were not in stock. The team managed to find them for me and provided a lovely discount.
I sent my shoes recently to have the 'Wifey for Lifey' messaging added to the bottom of the heels. The collection was organised by the team FOC and they are looking at adding the text as a matter of urgency to ensure I get them back for my wedding day.
Taylor particularly has been an amazing help and has gone above and beyond.
Thanks!
Tasha

Antwort von Sophia Webster
Taylor the customer service…
Taylor the customer service representative was extremely helpful in providing a good resolution to the issue with my boots.

Antwort von Sophia Webster
Customer service fabulous
Customer service fabulous. Speedy hassle free repair . Special thanks to Ellen. They go above & beyond

Antwort von Sophia Webster
Wow! it doesn’t get much better
Wow! what a great level of service provided by all at Sophia Webster, it’s definitely the people that really make a successful business and that great customer experience!!!! Fantastic purchase and Fantastic People!
Once again they have gone the extra mile, thanks again Taylor and all that work at Sofia Webster keep doing what you do and how you do it!

Antwort von Sophia Webster
Excellent customer Service highly recommended.
Excellent customer service really responsive and helpful 👍🏻😄

Antwort von Sophia Webster
Great experience with Sophia Webster
I´ve ordered a pair of Sophia Webster shoes at Farfetch what I really will never do again. I´ve tried to explain to Farfetch that their is something wrong with the shoes without any help or feedback. It was horrible. (600 Euro) Than I contacted Sophia Webster on their Website and they immediately responded back and helped in a very luxurious way. The experience with Sophia Webster was really phenomenal. They collected the damaged pair of shoes and renewed it by a brand new pair. I am really impressed although I am expecting this way of treatment.
Looking forward to my next pair of Sophia Webster (for my wife :) )
Thank you, Taylor!

Antwort von Sophia Webster
I recently ordered two pairs of Sophia…
I recently ordered two pairs of Sophia Mini shoes for my daughter. I was accidentally sent the incorrect size, but Kajal was fantastic, went above and beyond to help me get the correct sizes. I want to thank you again. You’ve been an absolute star 🌟

Antwort von Sophia Webster
Great customer service.
Great customer service to help repair a slider.

Antwort von Sophia Webster
Chiara Sandals
Just received a pair of Chiara Sandals, delivery was swift, customer service from Sophia Webster absolutely fantastic and the sandals themselves are AMAZING, brilliant quality and absolutely beautiful!

Antwort von Sophia Webster
Prompt response
Prompt response. Great shoes, from responsible source.

Antwort von Sophia Webster
Excellent customer service and quality good
We contacted customer services and they were very helpful and fast in getting back to me. The shoes are fantastic

Antwort von Sophia Webster
Blurred lines suggest these were worn…
Blurred lines suggest these were worn before they got to me as the clear plastic parts that go over the toes are foggy. I have shoes with similar material so I know what I’m looking at. Unfortunately for me I’m just now opening and the 14 day return window has passed. I would wipe and keep it moving but my long narrow foot doesn’t fit the shoe.

Antwort von Sophia Webster
Horrible returns service
I'm trying to return a shoe and I can't get through on the website or to anyone. I really hate when companies do this. Please don't let me bring this to youtube, it would really be bad for business.

Antwort von Sophia Webster
Wonderful shoes and wonderful customer service
I can’t thank and recommend Sophia Webster enough.
Clearly wonderful shoes and great quality but when I had a issue (no fault of the shoes, myself that caused the issue)
I couldn’t have wished for a better response.
My issue was dealt with fast and in such a friendly way. From my first email to having
My shoes back was a little over 3 weeks. No cost to me and took every hardship out of the issue my end.
As this was my issue I wasn’t sure how much they could even help but I was wowed by the customer service and had really build my trust and respect for this lovely brand.
Thank you to your wonderful team.

Antwort von Sophia Webster
Awesome
SW is well known for their butterfly shoe but this is the first time I got their bag, and love it. The material is soft and it’s beautifully crafted. During the purchase, I had some questions and the customer service (I dealt with Sophie) was top notch. Awesome experience and definitely a returning customer.

Antwort von Sophia Webster
My shoes came fast and packaged…
My shoes came fast and packaged perfectly! They’re beautiful and the craftsmanship is incredible!

Antwort von Sophia Webster
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







