Sola Wood Flowers Bewertungen 

DO NOT ORDER!!!! My order never shipped (tracking shows still at facility and not picked up). Customer Service won’t give me a refund, only a credit plus 10% which will not even get me my original order because they won’t honor the sale prices when my order was placed on 11/11/25. Terrible customer service and now I have to dispute the charges with my credit card company.

I’m extremely disappointed with this company. I placed an order for my wedding over the weekend—when they weren’t even open—and emailed moments after placing it to request a few changes. Instead of helping, I was told the order was “already in production.” How is that even possible? This was a DIY order, meaning someone actually has to prepare it, and the business was closed the entire time. The explanation makes absolutely no sense.

I was simply trying to add items for my wedding, and instead of receiving understanding or assistance, I was met with zero flexibility and poor customer service. Rather than acknowledging the timing or making any effort to help, they gave an excuse that doesn’t add up at all.

This is not how you treat customers—especially those ordering for something as important as a wedding. I will be disputing the charge with my credit card company, and future customers should think twice before ordering.

DO NOT BUY. They turned off google reviews and leave only 5 star ratings on their sites and push out fake ads. Granted I impulse purchased quickly, but i spent $100 for $25 worth of Michaels products and a crafts project with no way to return. If i wanted a kids craft project i would have gone down the street, i wanted professional, nice flowers for the wedding - what an epic waste of money. Their overhead is insane

My flowers didn’t arrive for my wedding. I asked for a refund and they refused.
I had paid for fast, 3 day shipping and over 2 weeks later, still nothing.
Do NOT use this company!

I loved all my flowers once I received them. They were beautiful, soft, vibrant and everything I wanted.

Fake and unrealistic product looks nothing like the photos. This company messed up my order twice and I had to pay for their mistake. The flowers came damaged and when I contacted them for a refund I was only met with contempt. It’s ten days until my event and all they are replying with are excuses about mistakes on their end. I don’t know how this company is still in business. Their contact email is disconnected and their phone waiting times are obscure. DO NOT WASTE YOUR TIME & MONEY!! Extremely misleading advertising and unwarranted guarantees. $400 down the drain to denied money based off of “illustrations.”

Probably the worst customer service I have ever received. I placed my order July 30. The order was delivered September 9. Are you busy wedding planning time I did not get a chance to look through the delivery until September 30. After reviewing my order, i discovered I did not receive all of the items or possibly received incorrect items. Many of the flowers and prepared bouquets were smashed and damaged. I reached out to customer service the evening of 9/30/25. (20 actual days after receipt, 17 working business days since they are closed Sundays) After a 45 minute hold, I was asked to send an email or text. Then was advised I had exceeded their 15 day policy. There has not been anyone request a full explanation of what the problem with my order is or what possible resolution would be. The only response I can get is you are over 15 days so it’s not our problem. What a fabulous way for them to build repeat customers. At this point I have only ordered half of the flowers I needed. I may just chalk it up to a loss and go in a completely different direction Disposing of the flowers purchased from sola and starting a new elsewhere. Reviewing options and going to contact my credit card company to see if I can request a refund since what I ordered was not delivered.

My best friend paid $150 for her bridal bouquet, and they literally smell like rotten fish and urine. They told her that they should just smell musty and to let it sit out. Well, it's been sitting out 3 weeks in the garage, and the smell hasn't gotten any better
After we updated them telling them the smell was still terrible and she couldn't walk with these on her Wedding day without smelling terrible, they only offered to cover priority shipping for her and she could order a new bouquet at full price.No discounts no refund no replacement. They hide all the negative reviews and comments.

Ordered the Wild Style Romance Bridal Bouquet in the Build It For Me option. The bouquet arrived damaged and did not match the picture. After a lengthy email exchange where I sought to return the item for a refund because the quality was lacking and the item did not match the advertised picture, I was told they don't do refunds and could remake the bouquet but couldn't guarantee it would look like the bouquet advertised as those are for "inspiration only" which is crap - how would anyone order anything with any degree of confidence if the photo is for inspiration only? I reluctantly agreed to them shipping a replacement which the Customer Service rep assured me they'd personally see that it was better quality and more closely resembled the advertised product. NOPE! A completely smooshed flat pancake bouquet arrived with an even more damaged front flower and still not matching the photo they advertised! Can't even leave a review on their site to let others know how awful this company is...what a joke!

Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money

When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time

I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping.

I was first told my replacement order would ship July 11th. That didn't happen.

I was then told my order would ship July 21st. That didn't happen.

Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah.

They are offering no further information. They are not standing behind their product, or their word.

Horrible experience! Beware!!! This company is a joke (just look at the Google reviews)... I ordered items to test out the company for my wedding... we ordered the Gardenia groom boutineer... first they were delivered super late and had to buy real flowers for the event. They would not offer any kind of support or willingness to address the issue. Only said there was a shipping delay and they did their part by giving rhe items to usps. (Which their site never had a tracking number) finally after getting a tracking number from them in said usps was waiting for them to give usps the items. I tried explaining this which they kept denying liability. After the items were delivered they were not like the pictures! Dark red in the Pic but light in person, then the light white and ivory were dark colors. Truly horrible product and customer service, I bet all these good reviews on their fb is bots... ill be following up with my card for a dispute.... just look at their Google reviews.

zero help when I called their customer service
They are not willing to let me return the items i did not order, and part of the order was not available and they were supposed to issue me a credit over 10 days ago

Inaccurate customer service/NOT dedicated to customer satisfaction
Beware if you do not have a month to wait for your order look elsewhere. I placed an order on May 19th and did not receive it until June 27th (The day before my daughters wedding). I made several previous phone calls and was informed each time that my order was shipping on June 13th and my request to have a supervisor call me back would be honored. I did not receive a call from a supervisor until July 9th, after I made several other requests via email. The supervisor was unsympathetic and repeated the same phrase I heard prior "the order was shipped within 19 business days as stated on our website". VERY UNHELPFUL!!

Order #676412B — Ruined My Wedding Flowers and Ignored My Complaint

I ordered from Sola Wood Flowers on May 25, 2025, and received my order on June 20. I contacted them the same day with photos of the damage, and I’ve been ignored ever since.

Part of the order arrived broken, and my bridal bouquet was completely unusable. It looked like it had been dyed by a child, then scorched or rubbed in dirt. It was nothing like what was shown online—absolutely not suitable for my August wedding.

Their “satisfaction guarantee” is a joke. They asked for photos and then stopped responding. No remake, no refund, no customer service.

I wish I could give zero stars. Save yourself the stress and disappointment—do not order from Sola Wood Flowers.

Low quality - Bad Service. Unreliable shipping methods and terrible customer service. Would not recommend the low quality products either

I’ve had the worst experience ever I ordered flowers. It took them forever to get my flowers and then they were flowers that I could do nothing with. I don’t create don’t try to build and I did not open the flowers and they refuse to take the flowers back or give me a credit. I don’t even care about getting my money back replace the flowers where I can can use them. I am getting married in 10 days and no one was helpful. The customer service is horrid. I would never buy flowers from a company like this again.

Buyer beware. Please do your due diligence and look for reviews at better business bureau, and trust pilot. This company turned off to review on Google. They act like they are too big to fail. They are not BBB accredited. Part of my order came in damaged where flowers were torn or broken. These flowers are not workable. Company not willing to take ownership of thier mistakes. Again buyer beware. With this company you're purchasing at your own risk. Hopefully I can post photos.

***update***
After having being pushy about how my order was damaged. Sola woods did come to a resolution.
I'll admit I was heated when I initially reached to customer service cordially about half of my order being damaged, and I received what seemed a generated response. Thankfully, I was able to be connected to a representative who was a person and helped me with a resolution. The 2nd order, the flowers, were packaged much better and not smashed. I greatly appreciate this. Although my concerns were addressed, I do not see myself doing future business with this company. It has me on caution that I can be disappointed, and I don't want to have to come off threatening to get good service.

Subject: Deeply Disappointed – Order Not Received in Time Despite Expedited Shipping

I’m writing to express my deep disappointment with Sola Wood Flowers and to document an extremely frustrating experience.

I placed my order six weeks prior to my wedding and paid extra for expedited shipping, trusting that this would ensure timely delivery. To my shock and frustration, I’ve now been informed that my order still will not arrive in time for my event — rendering it completely useless for its intended purpose.

What makes this even more upsetting is that I offered to DIY the wooden flowers myself — even though I had already paid the fee for them to be assembled — simply to get the product faster. I was told this was not an option, with no willingness from your team to accommodate or even work with me.

In all my years of ordering products online, I’ve never encountered a company with customer service as poor and unhelpful as this one. There was no urgency, no accountability, and no genuine care for the impact your delays have on customers during some of the most meaningful events of their lives.

You may have received $156.97 from me, but you’ve lost a customer for life. I will also be sharing this experience with my friends, family, and online communities to caution them about the risks of ordering from your company.

After my own experience, I took the time to look into reviews more thoroughly — and found that many others have had similar disappointments, hidden away on platforms like Reddit. It’s clear now why your pricing is lower than competitors: you compromise heavily on service and reliability.

I strongly urge anyone reading this to save yourself the stress, wasted money, and heartbreak. Choose a company that values its customers and takes pride in honoring their timelines, especially when it comes to once-in-a-lifetime events.