Ordered my sofa to my mountain cabin online. I had a couple questions and customer service was easy to reach and spoke w a live person. Sofa is beautiful and priced well. I ordered the sofa for my... Mehr ansehen
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Das sagen Bewerter
I needed some hand holding on the phone to make sure what I was buying would be the best solution for my needs and space. James walked me through my options and also helped me with setting up payment... Mehr ansehen
We ordered our new Nico King Sofa Sleeper from sofabed.com. Ordering was simple and fast. The customer service rep (James) was pleasant, polite, patient and helpful. We got the Total Care VIP Protec... Mehr ansehen
We were looking for leather sofa sleeper and found sofabed site on google. Since it was e-commerce store only I was little skeptical initially. Speaking to Vic helped address all my concerns. We ended... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We design exceptional furniture that’s constantly evolving to keep up with the latest trends. We are built on fundamentals of experience, honesty & value. We started in the furniture business over 25 years ago. The values we cherish are to deliver a first-class customer experience, provide the highest-quality products at a superior value. We have built a strong, honest, transparent business that always puts the customer first. That's why we believe we can't be beaten on customer service, quality or price. ...
Kontaktinformationen
Dallas, Vereinigte Staaten
- 469-901-9083
- support@sofabed.com
- sofabed.com
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Das haben sich andere Leute angesehen
So far so good.
I am awaiting the arrival of the mattress topper I ordered. Other than that i was very satisfied with the delivery and the sofa bed is really attractive and seems very well made. I think I’ve made an excellent purchase.

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The movers were timely and communicated…
The movers were timely and communicated very well! They were friendly and took good care as they delivered my new couch

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Amazing customer service and product
Amazing customer service. Even texting them with questions worked and confirming delivery was possible through a narrow hallway. The Sofabed itself is super high quality - better than other options twice as expensive. So glad I went for this purchase ! Thank you!!
Great service, even better value
Searched and called stores all over the country for the couch we wanted from an Italian manufacturer and this site had it for the best price and quickest delivery time by far. Everywhere else had a 6-8 week minimum and James got it shipped it to us in less than 3 weeks for significantly less than anywhere else (to include shipping and warranty!). Service and communication were top tier. Would definitely use again and would highly recommend.

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Highly recommend
The reviews I read were helpful and deciding for the sofa bed. The design and quality did not disappoint! Even nicer in person than the photos I highly recommend this to anyone looking.

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Quality brown sofa bed
I got a brown leather sofa bed. Great price and excellent white glove service. The sofa arrived on time. Very happy!

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Competitive price, great service
Purchased a Luonto Belton from them during their President's day sale - great price, and great customer support when I had questions - calls went directly to a person (James) who was able to answer everything quickly. Ordered over a weekend, sofa shipped the next week and delivered the week after - smooth and easy. Will be happy to buy from them again.
Only been about a week now, but, sofa's great so far too - well built, comfortable in both sofa & bed modes. We got the Gemma 86 and were surprised by how different the color is, compared to pictures. Looks like dark beige in picture but is much lighter in person - a simple light gray. Looks good still, just very different shade from pictures.

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Great Sofa
Item was as described, well made, well packed. Delivery was on time. Everything went smoothly from purchasing to delivery.

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Quick delivery and simple
Sofa came very fast, full delivery, setup, and cleaning was included and took no time at all so the sofa was ready to use right away! It looks great!

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Surprised they were fast to ship the…
Surprised they were fast to ship the Luonto Sofa bed. Others said it will take 1-3 months. Thank you!

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Even though the shipment was itself…
Even though the shipment was itself delayed, the entire team was responsive and accommodating throughout the process, they were friendly and professional in all aspects of business, plus the couch was delivered in perfect condition and is fabulous.

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Beautiful Sofa?Great Delivery Service
Beautiful Sofa. As described, we waited about 6 weeks for our new sofa bed, it was worth the wait. Top quality in all aspects. What I really want to address with this review is the delivery company (Metropolitan Warehouse). WOW what an unexpected surprise, these guys were amazing they were not only incredibly professional, but they went above and beyond to make this a top notch experience.

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Outstanding service
Everything was done with so much attention to detail. Immediately after I placed the order, entry measurements were requested. When it looked like it would be tight, James set up a back-up breakdown service. The delivery guys arrived and moved the couch through a difficult opening successfully! Best of all, the couch was delivered in less than two weeks, when other companies were projecting 4-6 weeks..

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Happy with service and experience with company.
While I had some questions because I wasn't here for the delivery, everything was handled very politely, professionally and to my 100% satisfaction!
I love the sofa!
I love the sofa! The Nova sofa is exactly what I was looking for and very comfortable. The customer service on the front end was great and the delivery was timely and well-executed. I highly recommend the couch and sofa bed.com!

Antwort von sofabed.com
I ordered The Monika King Sleeper Bed with Chrome Legs
I ordered the Monika King Sleeper Sofa Bed with Chrome Legs.
This is an exceptional quality made piece of furniture.
When used as a sofa, it comfortably fit three adults with a lot of extra arm and leg room.
When used as a bed, it is large, comfortable and firm. Great on the back, for a wonderful night of sleep.
The delivery guys went above and beyond to take care of our sofabed and our property.
They showed us how easy it was to change from sofa to bed.
The Customer Service Rep. kept me, by phone and by text, informed of my delivery date and time. He made sure everything went smooth.
I was a little leary buying a high priced item on-line but I would 100% definitely buy from Softbed.com. again.
The ordering process and the delivery was super easy.
If you are thinking about this sofa bed, STOP thinking and just get it. YOU will not be disappointed.

Antwort von sofabed.com
Best Sofabed out there.Quality.Comfort.
Shopped for 2 years until I ran across this product. It took a while for delivery (one month at holiday time) but worth it. White Glove delivery was smooth and professional. The sofa bed is compact, solid. well-made, firm but comfortable with good upholstery and well-shaped soft loose pillows. Bed mechanism works smoothly No bar paining you in the bed. Firm mattress and very adequate space for 2 people on a typical full-size mattress. Haven’t slept on it yet but confident it’ll be fine. This is how they used to make sofabeds with quality.

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Great job
They did a good job of delivering and assembling the sofa. The product was delivered in right time.

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Unbeatable price, but some hiccups with delivery
Unbeatable price and item was in perfect condition exactly as promised.
There was a small issue with the delivery company: they showed up without enough people to move it up the stairs, then tried to charge sofabed.com for re-delivery, which they sent me an invoice for. We eventually got it sorted out and delivered, but it took a few weeks. This was mostly the delivery company's fault not sofabed.com, but nonetheless it was not the best experience.

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