Smartseal UK Ltd Bewertungen 10'525

Sent over pictures of my imprinted concrete driveway and was given great advice on how to restore. Nick,Ricky and Leanne were very helpful in dealing with my concerns.

Good customer service from Reece. Helped me with a issue on my imprinted concrete driveway.

Really good engagement and advice from Kieran on which product to use for patio clean and reseal as well as concrete. I have used their products previously and they are great.

Would just like to say how professional and helpful Reece from smartseal was offering advice dealing with my order and for arranging swift delivery as promised.
Would highly recommend smartseal to anyone in the market for the use their products for transforming old driveways and patios at very reasonable cost.
.

Great service and support.

I Placed an order by mistake i asked to cancel order Ricky cancelled my order promptly messaged myself to confirm, excellent customer service thankyou.

I’ve used your product for about 10 yrs , I keep reordering

I purchased SmartSeal Block Paving Sealer in July 2025 (£299.90) and applied it in August following every instruction precisely — two weeks of preparation including jet washing, vacuuming, weed and moss treatment, kiln-dried sand, and two coats applied in perfect dry conditions with no rain for over a week either side.

Within weeks the surface developed white patchy marks and the joint seals broke down entirely. I reported this immediately with detailed photographs and videos documenting every stage — these were shared with SmartSeal throughout the complaint process, so the failure is comprehensively evidenced.

What followed was nearly 11 months of delays, missed promises, and unanswered emails — including a repair sample sent in winter, making it impossible to apply until the following spring.

SmartSeal's only defence has been under-application — directly contradicted by their own published coverage rates. For my 75m² driveway, 50L is the correct quantity by their own specifications. I had approximately 5L remaining when I finished applying two coats.

Their director offered to personally help resolve the issue in May 2026 but has since made no concrete offer of remedy. I have now initiated a formal Section 75 claim with my credit card provider.

Quick and easy

I contacted Smartseal for advice and information, as I was not sure of the products I would most benefit from. I was introduced to Kieran an advisor who was professional & helpful from the outset.

He demonstrated excellent communication skills, was patient, kind, understanding & had good knowledge of the products I would need. He dealt with my order quickly & ensured I would be notified prior to delivery.

All in all an excellent process & experience.

Ordered the sealer 3 years ago and happy with the results so ordered some more on Saturday to do our driveway and back garden

Reece was extremely helpful and super friendly. He went above and beyond to sort my order for collection tomorrow and he was a pleasure to deal with.

Excellent customer service Kieran Severn was brilliant. Help me with exactly with the purchases I was enquiring about and made the whole transanction quick and easy.

Ordered some paint today, Reece was very helpful and polite as usual. A pleasure to speak to, remembers who i am when i speak to him. Good job , thanks Reece.

Good product
Followed by service as promised

I’m realy pleased with the way our drive looks, it’s really rejuvenated the drive which was looking a bit tired.
Really easy to apply.

Have been speaking by phone with Reece and he has been more that helpful going above and beyond. Pleasure dealing with him and such a good company with products to match. Thank you

Incredibly helpful technical support, specifically from an operative called Reece. This person was able to provide me with the information I needed, was patient and informative to a novice who wasn’t able to decide on both the product and quantity. Thanks

George answered my question within 10 mins very efficiently and i was happy with the answer he gave me .

I had a question about a product I was purchasing. I got an immediate reply and with additional information that saved me a considerable amount of money. The service I received from Ricky was excellent. Thankyou so much.