In 2023-May I subscribed for a yearly VPS (linux with nvme/block storage) - 10GB + 250GB and so far, cannot say anything bad for the server or support. Have opened two tickets and both getting... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
SmartHost is one of the best web hosting providers I have done business with. From its Storage VPS instances to its Dedicate Ryzen servers. 100% hardware performance. 100% Tech-Support. 100% Prices. S... Mehr ansehen
Everyone who is looking for a VPS provider with great service and unbeatable fees should decide for smarthost.net. The guys there offer perfect support. I'm not really an easy-going customer. But Shaw... Mehr ansehen
⚠️ PAY ATTENTION - BREAKDOWN OF THIS PROVIDER'S SCAM: What they're gonna do: 1. Accept your payment 2. Provision server immediately 3. Within hours: claim "spam abuse" 4. Block you... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Kontaktinformationen
PO Box 530507, 89053-0507, Henderson, Vereinigte Staaten
- 7024256205
- support@smarthost.net
- smarthost.net
3.6
Akzeptabel
69 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
no respect and very bad support
unprofessional, no respect for customers, violent responses from support
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von SmartHost, LLC
Violent? Well...if we could reached thru the monitor and smack this client, it would be justified. This client was conducting heavy spamming from our IP space, hitting alot of spamtraps (..as we were notified by major mail carriers), getting IPs blacklisted, and violating our AUP/TOS. We called him out on it, suspended his service, plain and simple. Got the usual spammer copy/paste responses and threats after we refused to reactivate his service, and threatened him with entire account suspension if it continued. Our actions were justified. Client knew exactly what he was doing.
Update: Due to heavy spamming/abuse, we do not permit/block any orders from the country of Morocco. Guess where this client is from...Morocco. Client falsified information on the account and orders and obfuscated his location.
'budget hosting'
Putting the 'budget hosting' badge is not a good reasoning to refuse providing customer support and destroying my data for my money.
Eventually you either do it without charging me, or take it serious.
UPD. There was no abuse, man.
UPD2. Yes, yes, I'ma devil you are saint. Any proofs 'for abuse or non-payment'? Anonymous owner, baseless abuse claims.. tell me about hogwash.
Professional customer service, this isn’t.
31. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von SmartHost, LLC
Sounds like someone got their service suspended/terminated for abuse.
Anonymous posting, sounds like a load of hogwash. We don't touch client data. You either got yourself suspended/terminated for abuse or non-payment. Backups are your own responsibility.
Update: You posted an anonymous review, so of course we cannot look up specific details of your account. Supply some identifying detail so we can look up your account, and we'll gladly respond back with the specifics.
Regardless, we are one of the oldest and most respected hosting providers in the industry (35+ years), probably doing this since before you were even born. We would not last in business that long if we played games with client data.
I stand by our previous statement: "We don't touch client data. You either got yourself suspended/terminated for abuse or non-payment. Backups are your own responsibility."
Antwort von SmartHost, LLC
Fraudulent review. Individual was NEVER a client, and his attempts at ordering were denied. Completely fake information supplied with his order. This is a known fraudulent individual, amongst the industry providers. He is just angry that we would not provide service to him.
good service provider
30. September 2024
best provider out there. I highly recommend
I never had any issues with them. the best provider out there. I highly recommend being with them for over 3 years
31. Juli 2024
SO WEAK SERVERS
4. Juli 2024
Antwort von SmartHost, LLC
This is a false/fake review. This individual was denied service as we don't accept orders from his country due to heavy fraud/abuse being the norm.
The VPS are using highly abused IPs or…
The VPS are using highly abused IPs or Proxies, showing different geolocation for the same IP.
But the worst id the customers support that don't take about the issue.
24. Juni 2024
Antwort von SmartHost, LLC
We have no control over external geolocation databases, we do not own/maintain those, nor is that something we even advertise. We do do our best to update the main geolocation databases, if they offer such methods to do so, but many do not.
Regardless though, upon checking client's support ticket history, the IPs WERE geolocated properly based on the multi-database test site: IPLocation, which he referenced as where he was checking/testing from.
Client stopped responding in support ticket once we showed him that and proved him incorrect. Client then did a payment chargeback, which we then disputed with evidence against his false claims, and is now banned from our service.
Antwort von SmartHost, LLC
No reason huh?
The audacity of this spammer.
This is one of the most notorious spammers around these days.
Managed to sneak an order thru fraud checking, and we terminated his account upon review when we found him.
"No reason", thanks for the amusement spammer...
Great Price and Customer Service
24. April 2024
Sucks and yes dont use it
31. Januar 2024
Antwort von SmartHost, LLC
User apparently expects us to manage/administrate his operating system when this is an unmanaged service he purchased. We went out of our way and informed him how to do what he was asking himself, when he inquired for help, but apparently he'd rather post a false review here...
This is the worst experience I had ever…
This is the worst experience I had ever in 10 years of business.
The support member is very angry.
There is no refund from them in case they didn't give you what you ordered. If you claim you refund they will threaten you by blacklisting you in the whole industry.
They delivered to me services which are blacklisted in spamhaus, also, with wrong location, when I demanded to change the services or refund me in the same day, then refused and then accused me to be a spammer and they threaten to blacklisting me in the whole industry.
I think I have right to demand changing bad quality delivred under 24 hours, but this unprofesional agent is very angry and have bad emotions against clients.
I have proofs of this experience and conversations with links and screenshoots.
Accusing people to be spammers without any proofs is a crime and unprofessional behaviour.
Your response is a good example how you treat your clients after receiving money.
31. Januar 2024
Antwort von SmartHost, LLC
Service was delivered as ordered. This individual is a spammer for sure. Complains when service was delivered, and is completely belligerent. Accused us of delivering service in wrong location, when we delivered it the exact location he ordered, and he refused to admit his own ordering mistake. Offered to assist him, but he was just a rude jerk, and we will just not deal with this guy further and have blacklisted him within the hosting industry database.
Prompt Resolution and Excellent Communication
I want to thank Shawn M. Arcus and the SmartHost team for their quick resolution regarding a fund clearance issue with PayPal. Despite a delay, they proactively addressed the situation, manually updated the information, and ensured my funds were credited.
Their responsiveness after my TrustPilot review was remarkable, showcasing their commitment to customer satisfaction. I appreciate the transparent communication and efforts put into resolving the matter promptly.
I'm updating my review to reflect the positive experience and commend SmartHost for their dedication to customer support.
Best regards,
8. Januar 2024
Antwort von SmartHost, LLC
Paypal help the funds for over a week, then never notified us via APN that it cleared, so did not autopost to the account. We did inform you Paypal was holding the funds, and you should have inquired again about status when you did not see it post to yor account after it cleared.
We updated it manually for you.
Great Service
4. Januar 2024
the best provider for me
3. November 2023
Great prices, stable service and quick reply
In 2023-May I subscribed for a yearly VPS (linux with nvme/block storage) - 10GB + 250GB and so far, cannot say anything bad for the server or support.
Have opened two tickets and both getting solved in reasonable time.
It's used primarily for backups, so not much CPU tax, but is monitored from another vps in another country. The uptime and availability so far are great. Zabbix shows 98.7911% on report.
Good service, would recommend.
9. Oktober 2023
Bewertung ohne vorherige Einladung
GOOD SERVICE
30. August 2023
Good Host provider!
27. August 2023
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