Honestly, really poor. I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email. I messaged twice on facebook me... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Mehr ansehen
Unternehmen hat geantwortet
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Mehr ansehen
Unternehmen hat geantwortet
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktinformationen
West Street, SM1 1SH, Sutton, Vereinigtes Königreich
- hello@sleepsmug.com
- sleepsmug.com
4.0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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What a great ordering experience and…
What a great ordering experience and the communication is excellent
Lovely range of products and a great gift for my.friend
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Anne-marie,
Thank you for your lovely review! We’re so happy to hear that you had a great ordering experience and found our communication excellent. It’s wonderful to know you love our range of products and that your gift was a great choice for your friend!
We truly appreciate your support and hope to see you again soon.
Fast shipping competitive pricing
5. März 2025
Antwort von SMUG.
Hello Barbara,
Thank you for your review! We’re so pleased to hear you were happy with our fast shipping and competitive pricing.
We appreciate your support and hope to see you again soon!
Great eye mask
I was so impressed with my new contoured eye mask that I bought a second one. It did task me a bit of getting used to, but the black out ability of them is great - so is not squashing my eyelashes.
3. März 2025
Antwort von SMUG.
Hello DL,
Thank you for your fantastic review! We’re so pleased to hear that you’re loving your contoured eye mask and that it’s providing great blackout ability without squashing your eyelashes. We totally understand that it can take a little time to adjust, and we’re thrilled it’s working so well for you!
We appreciate your support and hope you enjoy your second mask as much as the first!
Best sleep masks I've known
I've been loving the smug product! I’ve been using the SMUG sleep mask, and it’s honestly so comfortable. It blocks out light really well without feeling heavy on my face. I’ve noticed I fall asleep faster and wake up feeling more rested. Definitely a great find!
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Clara,
Thank you for your amazing review! We’re so happy to hear that you’re loving your SMUG sleep mask and that it’s helping you fall asleep faster and wake up feeling more rested. That’s exactly what we aim for!
Wishing you many more nights of great sleep!
Great masks
13. März 2025
Antwort von SMUG.
Hello Richard,
Thank you for your review! We’re so pleased to hear you’re happy with our masks.
Wishing you many restful nights!
Better sleep!
Soft, high quality sleep masks. Since using, I’ve found myself falling asleep much, much faster.
15. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello LVB,
Thank you for your lovely review! We’re so happy to hear that our soft, high-quality sleep masks have helped you fall asleep faster—that’s exactly what we love to hear!
Wishing you many more restful nights
Amazing website where you csn fing…
Amazing website where you csn fing really nice products.
Prices are really OK compared with other sites.
I am really found of it and I recommand it !!!
24. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Fabienne,
Thank you for your fantastic review! We’re so happy to hear that you love our website and products. It’s great to know you found our prices competitive too!
We truly appreciate your support and recommendation—hope to see you again soon!
Amazing quality
Amazing quality, super soft luxurious fabrics and seamless cosines service. Would definitely order again!
21. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello,
Thank you for your fabulous review! We’re so pleased to hear you love the quality and luxurious feel of our fabrics, and that you had a seamless shopping experience.
We truly appreciate your support and look forward to your next order.
Amazing customer service
Amazing customer service. Products are very good quality especially the satin pillow cases and satin sleep masks. All came beautifully packaged, perfect gift idea. Definitely recommend.
15. März 2025
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Sharon,
Thank you for your wonderful review! We’re so happy to hear that you love the quality of our products, especially the satin pillowcases and sleep masks. It’s great to know you appreciated the packaging too—perfect for gifting!
We truly appreciate your recommendation and look forward to helping you again in the future. Wishing you many restful nights!
Great communication
Great communication, swift delivery, nice packaging. Unfortunately the size of the eye mask is too small compared to other blackout & lash-friendly masks I have used previously. I don't have fake lashes but I still didn't have room to blink, and the mask let in some light as it isn't large enough to fully seal around the edges. However, it is perfect for my 11 year old daughter so she is now using it and I will go back to my usual brand (which is a third of the price!)
I have updated this review after receiving amazing customer service from SMUG. They contacted me straight away and offered an alternative (larger) mask for me to try free of charge. They really went above and beyond and I will look forward to reviewing this item!
10. März 2025
Antwort von SMUG.
Hello Alison,
Thank you for updating your review! We’re so glad we could assist you and that you had a great experience with our customer service team. Your feedback is really valuable to us, and we’re happy we could offer an alternative that might be a better fit for you.
We hope you love the larger mask, and we look forward to hearing your thoughts on it! If there’s anything else we can do, please don’t hesitate to reach out.
My husband says they got well
My husband says they fit well, are light weight and the adjustable strap is right length, not too long.
3. März 2025
Antwort von SMUG.
Hello Linley,
Thank you for your lovely review! We’re so pleased to hear that your husband finds the fit just right and appreciates the lightweight design and adjustable strap. Comfort is key, so it’s great to know the eye mask is working well for him!
Wishing him many restful nights ahead.
Lovely satin eye mask
Lovely satin eye mask.
Quick delivery, well packaged, good quality.
Person who it was gifted for said it was very comfy and soft.
3. März 2025
Antwort von SMUG.
Hello DW,
Thank you for your wonderful review! We’re so pleased to hear that you were happy with the quick delivery, packaging, and quality of the satin eye mask. Even better that the person you gifted it to found it comfy and soft!
We really appreciate your feedback and hope it brings them many restful nights.
Eye Mask
The eye mask was easy to order. Good pricing. It is comfortable to wear, blocking out all light.
18. Februar 2025
Antwort von SMUG.
Hello Maritella
We’re so pleased to hear that you found the ordering process easy, the pricing great, and most importantly, that your sleep mask is comfortable and effectively blocking out all light!
Thank you for your lovely review – we truly appreciate it.
Wishing you many restful nights!
I had a great experience
I had a great experience
Out of 4 silk scrunchies only one ripped which is a shame
17. September 2024
Bewertung ohne vorherige Einladung
So bad
So bad. Stiff material. Cuts into my ears. Light comes through nose bridge, still completely squashed my eyelashes and the eye dents are so wide, couldn’t wear it for the whole night. I have a cheap satin one, soft material, would rather that is pressing against my eyes any day. They also sent me completely the wrong design. Expecting a refund for shocking cheaply made stiff as a board ‘eye mask’. The shoulder cooler/warmer is below par too.
14. August 2024
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Hello Amanda,
We’re sorry to hear that you weren’t happy with your order. We did reach out for more details but didn't hear back. We always want our customers to be satisfied, so we’d love the opportunity to resolve this for you.
Please get in touch with our customer service team at hello@sleepsmug.com so we can look into this further, including the design mix-up, and find the best way to make things right for you.
Loving my new eye mask! It stays on throughout the night and because it’s contoured it doesn’t press against my lashes. So relieved to have this eye mask with the lighter mornings. Love it!
Loving my new eye mask!
16. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Thank you for your lovely review!
looks lovely, but not good enough
looks lovely, but does not block all the light, it does not come far enough down the nose to completely block out the light.
No where near as good as the cheaper one I am using.
Waste of my money as it wont do what I needed it for.
Additional information for SMUG
The shaping of the mask around the nose should come forther down the nose, to ensure that, when you open your eyes with the mask on, you cannot see any light.
my other cheaper mask has a longer nose section and when you open your eyes with the mask on, it is still pitch black
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Thank you for your review of the contoured mask and we are sorry to hear that you did not find the shape and design of our masks suitable. We have passed your feedback to our product development team for them to consider possible adjustments to future mask designs.
Great until it falls apart
When I first bought this I was in LOVE! Full blackout eyemask with a super comfy material that didn't feel like it was compressing my eyes, gave me the perfect sleep every night. The elastic wore out quite soon but I just tightened the band and got on with it. 3 months later - having worn it every night - it is in tatters and I can see all of the inner materials. Really sad about it because its a lot of money to have to replace every few months and not at all sustainable
18. April 2024
Bewertung ohne vorherige Einladung
Antwort von SMUG.
Please email our customer support (hello@sleepsmug.com) with images of the faulty mask so that we can pass to our manufacturer for review of quality. And if you let us know your shipping address we will arrange for a replacement to be sent.
The best wellness brand!
SleepSmug stands out as one of this year's most innovative and comprehensive wellness brands I've come across. Their products strike a perfect balance between affordability and exceptional craftsmanship, boasting a remarkable blend of functionality and aesthetics. Personally, I'm enamored with their 3D contoured sleeping mask, a gem that's unmatched in the market. What's more, their exemplary after-sales service consistently responds within 24 hours!
28. September 2023
Bewertung ohne vorherige Einladung
I make an order on july from Spain
I make an order on july from Spain
At the moment you make the order and pay it is said to pay 3.95 E for shipping at the webpage, and it isn´t said anything about extra charges because of the delivery outside UK.
The information it is provided only at "shipping" info outside the usual information.
The information is not directly given and i have to extra pay 15.47 E .
unethical and bad treatment to the client
9. August 2023
Bewertung ohne vorherige Einladung
Antwort von SMUG.
All orders outside the UK can be subject to customs charges and import duties and are something decided by the destination country and not something we have control over.
Please see the below information which can be found on our website under the Shipping & Returns page:
Customs Charges
Please note, if you are ordering goods for delivery outside of the UK, your shipment may be subject to import duties and taxes which are levied once the goods reach the country of destination, and any charges relating to customs clearance must be paid by you.
It is accepted by you that SMUG Retail Ltd has no control over additional charges in relation to customs clearance. SMUG Retail Ltd recommends that you check for more information regarding importation taxes/duties before you place your order. You will be the importer of record so will be responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.
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